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Customer reviews

Rating 4.3 out of 5 stars with 4189 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 4,189 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these earbuds as a gift for a relative. He is super happy with them. Said that the sound is excellent as well as the noise cancellation. He loves them!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how if its on aware mode and a loud noise accured in the real world it will instantly cancel it. Example if you drop a glass or the weight at the gym

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My airpods just broke and needed to replace them. Finally got these and I have to say blow airpods out of the water. Worth every penny !!!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Good sound and noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent earbud with best in class noise cancellation, slightly bass heavy but easy to alter with app. Good fit options and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theae are really good at noice cancelling, however they do fall out of my ears. I've tried the different size fittings.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I have been using them for about a year now and they are the most comfortable pair of headphones that i have owned.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Software/Firmware is horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I'm not sure if it's actually the software or the firmware, but one of these doesn't work very well at all, but let's start with the hardware. Hardware- I've owned several pairs of Bose headphones and they've always had the best sound for me, both the wired and wireless, especially when it comes to bass. Highs and mids have great depth and the sound quality on these is as good and any other Bose item I've purchased over the years. Software/Firmware - After a couple of days the headphones started getting out of sync with the phone and the noise cancelling wouldn't work and the sound wouldn't come through the headphones so I had to remove the headphones from the Bose software and the Bluetooth on my phone and resync the Bluetooth which can only be done with the charging case, which makes it really inconvenient when you're out on a walk and don't have the carrying case with you. This would happen on an almost daily basis. I tried updating the software and firmware but those were already up-to-date. After two weeks I finally ended up returning them because I couldn't deal with the aggravation any longer. Too bad because I loved the sound and the noise cancelling was amazing, but they weren't worth the frustration. Can't recommend this item currently with the firmware issues.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Roger,

      It's really great to hear that you was enjoying the sound of these earbuds. I'm very sorry that you have to deal with some connection/sync issues. This shouldn't be happening and I wish we could have done more to help before you made your return.

      Just in case you haven't completed your return yet, we would suggest performing a reset on the headphones. You can do this by following the steps here - https://bose.life/44R7DOY.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Try them, forget the rest!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation on a new level with these airbuds! You can have 5 modes and teak to your nc desires one grip is the lack of wireless charging it feels very 2019 but sound quality fit and feel is better imho than the top of the line in it's class.... price is high also but it's all worth it once you put these bad boys on!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Almost perfect but still recommend!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great, highly recommend only static when running or outside in the wind.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds hands down!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I probably tried 10 different brands and types of earbuds to use for work until I finally came across these. Better than AirPod Pros and everything else that’s out there.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancelling headphones. Takes a while to get used to them. Great for the gym and listening to music at home

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you put these bad boys in your ear, all outside noise is removed. I ised them on a flight recently and it was amazing to not hear the plane noises

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must buy if you want noise cancelling

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Bose QC earbuds, I absolutely can feel the differences from my previously owned earbuds, works great in plane, gym, walks. I have not tried running, I can comment on the fit once when I try running.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bose quiet comfort II

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love bose products. So these second generation noise canceling earphones are perfect in that aspect. However they would not stay in my ear even after trying all 3 tip sizes. I spent alot of time trying to keep them in my ears during workout. The sound quality is great as usual but bose needs to start making these earphones working independently when using them for phone calls

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Claudy,

      Fantastic to hear how impressed you were with the QC Earbuds II. Sorry to hear you've had issues during exercise however with the fit of the buds. The great news is you can pick up alternate size tips if the ones in the box do not fit you well. The other great news is we recently issued a firmware update which brings one-sided listening to the buds. Be sure to check the Bose App for firmware updates.

      Kind regards,

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing. They are good but not great at noise cancelling as I had hoped for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Bose Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. I use them almost daily. Great Sound, The noise cancelling benefit is wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds on the planet hands down. I have a pair and just bought my son a pair. The whole family will eventually get a set. Don’t settle for any other brand

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worlds best ear pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had and used all kinds of headphones and earplugs and these little things are by far the best ever I don’t even know that I have them on and everything turns quiet and peaceful Chris Benedict

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and no outside distractions. Worth the money and wish i bought them sooner. I bought a lower priced pair from a different brand and hated them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Conflicted Conflicted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a previous set of Bose noise canceling earbuds. Overall build quality is very high. However software  is pretty glitchy. Has problems with right and left earbud staying in perfect sync. Noise cancellation is really good until it interacts with high decibels. They seem to quit when things get tough. My Bose QC 20s were much better

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi.
      I am sorry to hear that you have syncing issue with the earbuds. Here are the steps to reset the earbuds, to address this. https://bose.life/3Mv5C2H. Also, please be informed that combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you require further assistance, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      - Marvin bose