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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4184 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 4,184 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift. Feedback is amazing. Better sound quality than AirPods from what I was told.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing. They are good but not great at noise cancelling as I had hoped for.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theae are really good at noice cancelling, however they do fall out of my ears. I've tried the different size fittings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones, thought the whole gym shutdown the first time I put them on. You don’t realize how surrounding sound affects quality of noise till you put these on

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not good for Android

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the sound but i returned these. I use a Samsung Galaxy s23 (current gen). These ear buds often disconnected. Also the capacitive buttons didnt work well at all. Ive had the Sony WF-SP series for 3 years and im sticking with those for a while longer

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Drew, I am glad to hear that you like the sound quality of the QC earbuds II. For Bluetooth connection issues. we do have great troubleshooting suggestions you can try over on our product support website: bose.life/3ZEHPDs. Should you need further assistance, feel free to contact our technical support team, who will be more than happy to help: bose.life/3rykPZR. Liam - Bose Customer support. bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you put these bad boys in your ear, all outside noise is removed. I ised them on a flight recently and it was amazing to not hear the plane noises

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose is boss

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product and love the great customer service. Bose surely hit it out of the park with these noise canceling earbud’s. Its like ypu can hear every instrument. Bose is bossno doubt!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds...the sound is amazing and the quiet mode is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Conflicted Conflicted

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a previous set of Bose noise canceling earbuds. Overall build quality is very high. However software  is pretty glitchy. Has problems with right and left earbud staying in perfect sync. Noise cancellation is really good until it interacts with high decibels. They seem to quit when things get tough. My Bose QC 20s were much better

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi.
      I am sorry to hear that you have syncing issue with the earbuds. Here are the steps to reset the earbuds, to address this. https://bose.life/3Mv5C2H. Also, please be informed that combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you require further assistance, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
      - Marvin bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worlds best ear pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had and used all kinds of headphones and earplugs and these little things are by far the best ever I don’t even know that I have them on and everything turns quiet and peaceful Chris Benedict

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Good sound and noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent earbud with best in class noise cancellation, slightly bass heavy but easy to alter with app. Good fit options and battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Try them, forget the rest!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation on a new level with these airbuds! You can have 5 modes and teak to your nc desires one grip is the lack of wireless charging it feels very 2019 but sound quality fit and feel is better imho than the top of the line in it's class.... price is high also but it's all worth it once you put these bad boys on!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must buy if you want noise cancelling

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Bose QC earbuds, I absolutely can feel the differences from my previously owned earbuds, works great in plane, gym, walks. I have not tried running, I can comment on the fit once when I try running.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancelling headphones. Takes a while to get used to them. Great for the gym and listening to music at home

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bose quiet comfort II

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love bose products. So these second generation noise canceling earphones are perfect in that aspect. However they would not stay in my ear even after trying all 3 tip sizes. I spent alot of time trying to keep them in my ears during workout. The sound quality is great as usual but bose needs to start making these earphones working independently when using them for phone calls

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Claudy,

      Fantastic to hear how impressed you were with the QC Earbuds II. Sorry to hear you've had issues during exercise however with the fit of the buds. The great news is you can pick up alternate size tips if the ones in the box do not fit you well. The other great news is we recently issued a firmware update which brings one-sided listening to the buds. Be sure to check the Bose App for firmware updates.

      Kind regards,

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose buds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound with surprising base for buds. The noise canceling feature is next level.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ear buds, bought these for my sister for her exercise routines. She loves ces them almost as much as I do. Sound is precise and has no compassion.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Random connectivity problems, wish they were easier to get in and out of the case, but they sound great!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Hnnmm

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose has never disappointed me, but this pair isn’t up to their standards. It is hard to connect from one device to another, and it is just not what I expect from Bose. This is probably 4th pair over the years, and I loved them all, but these are mediocre.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Thanks for your feedback, we're glad to hear that you were enjoying your Bose products over the years. Sorry you're having some difficulty switching between devices, the best way to do this is through the Bose Music app, you can find our guide here for managing your connections - https://bit.ly/3PSoT0m

      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Trash don’t buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you’ll pay for these earbuds they’re absolutely not worth it. Simply put they’re garbage. The sounds quality is great and the noise canceling is alright but the connectivity issues are out of this world. Since having these I have had to manufacture reset the earbuds several times and still they continue to have issues. I thought this was just my experience but if you look them up this is a known issue. Save your money don’t buy this trash

    No, I would not recommend this to a friend