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Customer Ratings & Reviews

Your price for this item is $111.99
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The comparable value price is $279.00

Customer reviews

Rating 4.3 out of 5 stars with 4181 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 4,181 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds I've ever used. They work great at noise cancelling!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Earbuds for Noise Canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound; awesome noise cancellation. Perfect for listening in bed with a partner who snores. Like them better actually than my AirPods Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but not number choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor connection, expensive but best ANC in the market now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good. I found it to not be beginner friendly. It has a bit of a lerning curve if its your first time with the brand. It happend a lot where the no sound came through. Never figured out why. Popping them into the case helped resolve this issue most of the time. At times it will take multiple tries. For the price point it should have those issues

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great audio and doesnt fall off

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using mine for a while and havent had any issues while jogging so far. Audio is great as expected and noise cancellation works like a dream

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great for loud places as well as talking on the phone with a lot of ambient noise. I would highly recommend buying this product

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I eventually returned them back for personal reason but these are Amazing. Better then the Galaxy Buds lineup. Connectity is a lil off & on but eventually they sync up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried other brands, hoping they would be as good as Bose. Just get Bose. The noise cancellation is superior.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bose ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the sound quality but what i did not like about them was that i like to work out and i sweat a lot so in the middle of my work out one would always fall out thats the only problem that i had with them other than that they have a really good sound...

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Carlos,

      I'm really happy that you like the sound quality from the headphones. It's great that you wanted to use them while working out, and I want to make sure they don't fall out for you. Try the different ear tips and stability rings, along with the combinations of them. Our guide here https://bose.life/3sxX5p7 can help ensure you've got the best fit.

      Please also reach out https://bose.life/contact if you do need further help.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation and audio quality. I have been a loyal Bose customer for over 10 years and these do NOT disappoint!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, a very clear and enveloping sound. The noise cancellation is great. I am very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Waise of money or I got a bad pair.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these earphones for a couple of months, the first month they worked great and I had no problems. The second month I started having connection issues. The earbuds would connect to my phone then lose connection. I had to reset and pair them several time and it would only temporarily fix the problem. It got so frustrating that i completely stopped using them. The call quality is also very bad. I tried changing the setting so the other caller could hear me more but background noise was too loud making it nearly impossible to talk to someone while doing something like, you would need to be completely still and in a quiet room. The sound quality when it works is great and I love the fit but the bluetooth is horrible.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jose,

      I'm sorry to hear you've had issues with connection issues on your earbuds. That shouldn't be happening. Problems like this can occur if the pairing is corrupted so the first thing I'd suggest checking is to make sure the connection has been renewed by unpairing and establishing a new connection. A standard reset is fine but you also want to make sure the earbuds themselves have been fully reset also.

      To do this, plug the charging case into a USB wall charger (not a computer or laptop). Place both earbuds into case. Keep the lid open. The earbud's LEDs will light up when buds are inserted into case. With the case open and earbuds inside, press and hold the Bluetooth button on the back of the case for 30 seconds (The earbuds status light will blink blue while holding the button). Then the status light will blink white 2 times, slowly blink blue, and then turns off. Release the button. The Earbud status light will blink white 5 times, then slowly blink blue - ready to establish a new connection.

      Still having issues? Reach out to our support team via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best buy ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the beat buy i made, quality is excellent and met my expectations. The pickup at store was so effortless and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the sound and quality of product!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the new earbuds! A little confusing at first to install on my phone but after that it was good. Sound and quality are good! Well recommended

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Excellent sound and noise cancelling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one thing it wicks there it keeps disconnecting at random times

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are one of the most headphones with a great sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise cancelling I’ve experienced in a pair of buds. I work around very loud heavy machinery, these wiped it out. The music was crisp and perfect, love these buds

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphone, they are really nicely mounted to the ear and dont slip off, i prefer these over the airpods

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones were a gift for my nephew. He was thrilled to recieve them. Sound quality is amazing. Bose is the best

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is supreme. I wish there was a wireless charging option

    I would recommend this to a friend