Customer Ratings & Reviews
- Model:
- 896637-0020
- SKU:
- 10948115
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
- Pros mentioned:Sound quality
GREAT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way more sound canceling than expected although the settings may get some getting used to
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Bose headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, excellent sound quality, sometimes they fall off, but they stay on for the most part
I would recommend this to a friend - Pros mentioned:Sound quality
A good upgrade.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a set of older QC Buds that had failed, the sound quality of these are much Improved!
I would recommend this to a friend - Pros mentioned:Sound quality
Bose QC Ultra 2nd Gen - Great, but not the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were typical of Bose. Excellent sound, slightly base -heavy, unbelievable Active Noise Cancelling. Undisputedly the best ANC in the business. But… for clarity of music and ease of connecting/transferring between devices, Technics AZ100 beats them hands down.
I would recommend this to a friend No more painful ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable in your ear. All the other brands made my ear hole hurt but these do not.
I would recommend this to a friend- Pros mentioned:Sound quality
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best sound quality out there! Extremely satisfied would recommend to everyone
I would recommend this to a friend - Pros mentioned:Sound quality
Great and powerful sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. The noise canceling option is extremely good. I haven't had a good sound device in a very long time.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best AirPods that I have bought. The noise cancellation is amazing. I travel for work and it is amazing to be able to hear my music or movies.
I would recommend this to a friend These are the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried a fee of these earbuds and these are by far the best. Superb noise cancelling and the best music I have heard.
I would recommend this to a friend- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset, noise reduction s excellent and clarity when speaking
I would recommend this to a friend - Pros mentioned:Sound quality
I was not disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the different sound atmosphere adjustments. Bose quality sound. I definitely recommend this product.
I would recommend this to a friend - Pros mentioned:Sound quality
Great earbud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and great noise cancellation. If looking for bass in an earbud I wouldn’t go with this. But sound quality is great. Would like different ear tips.
I would recommend this to a friend - Pros mentioned:Sound quality
Overall good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrific sound and terrific noise canceling. Only slight issue is I’m still trying to find just the right fit that keeps the earbuds in my ear when I’m really sweating hard on the indoor bike.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesomeness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Accidentally washed my other set and replaced them immediately with another set! Great sound, noise cancellation is wonderful and easy to use! Highly recommend!
I would recommend this to a friend - Pros mentioned:Sound quality
Bose Noise Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality! Crisp sound, noise cancellation is awesome! Love them!
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound but bad choice for the scatterbrained
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. The noixe cancelling effect is great wven when using just one at a time. The comfort of the fit could be better, they're larger than average earbuds and the hard plastic makes them uncomfortable to lie on etc. My main complaint is the complete lack of a 'find-my-device' feature, which most if not all competitors have.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, Inga. Thank you for sharing your thoughts on the Bose QuietComfort Ultra Earbuds (2nd Gen). We’re delighted to hear that you’re enjoying the excellent sound quality and the impressive noise cancellation, especially the convenience of using just one earbud at a time.
We’re sorry to hear that the fit has not been as comfortable as you hoped. At the moment, an ear tip kit for this model is not yet available. However, we encourage you to stay connected through the Bose website and subscribe to our marketing mailing list so you can be notified by email as soon as the ear tip kit becomes available. We truly appreciate your feedback regarding the size and materials.
We also understand how valuable a Find‑My‑Device feature would be. Your feedback is important to us, and we will make sure it is shared with the appropriate team.
-Cedrick Bose Customer Support
A regrettable purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A regrettable purchase. I have had these earphones for several months. I previously had Sony headphones but needed something low profile for work and other active settings. This is my first product from Bose so I really had no expectations going into it, but after everyday use, I definitely wish I had purchased another product. The sound quality, charging case, noise reduction and style are excellent, but the Bluetooth and the build quality are severely lacking. I was constantly having Bluetooth issues, literally my music would stop midway through my session forcing me to manually connect back in my settings. Near the latter half of my experience with these earphones, the left side of my set had unexpectedly got softer, and no amount of cleaning restored the volume back to that ear, so I always had full volume in one ear and almost nothing in the other. There’s a rubber (unsure of the material) ring that exists on the earbud and often it would turn, fray, or fall off causing some issues. If the rubber turns and you put it back in the case without realizing, then the earbud wouldn’t sit properly and it wouldn’t charge for the duration of its time in the case. There’s nothing worst starting a shift to hear the “low battery” warning. It does charge fairly quickly but it’s still something to lookout for. Honestly, future editions of these earbuds have potential, but for now, I can’t say this was a worthwhile purchase, especially at this price.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi TitanF, thank you for taking the time to share such detailed feedback about your experience. We’re glad to hear that you appreciated the sound quality, charging case, noise reduction, and style. The QuietComfort Ultra Earbuds (2nd Gen) offer a battery life of up to 6 hours with Immersive Audio off and 4 hours with Immersive Audio on. With a fully charged case, you can expect up to 18 hours of use. Charging times are approximately 2 hours for the earbuds, 3 hours for the case, and a quick 20‑minute charge provides up to 2 hours of use. If you are experiencing shorter battery life, here’s a helpful troubleshooting guide you can use to resolve this issue: https://bose.life/3OTp12k
Bluetooth disconnections can occur for several reasons, such as moving too far from the paired device (Bluetooth typically works within about 30 feet), interference from nearby devices like Wi‑Fi routers or microwaves, outdated drivers or firmware, or power‑saving settings that limit performance. Pairing with multiple devices at once or rare hardware faults can also cause repeated drops. Environmental factors, such as crowded areas with many wireless signals, and mismatched Bluetooth versions may further contribute to connection issues. To improve stability, keep devices close, update firmware and software, disable battery saver mode, disconnect unused pairings, and restart both devices to clear temporary glitches: https://bose.life/48ZFtVs
It’s also important to make sure the earbuds are seated properly inside the charging case. Ensuring the rubber rings are aligned correctly can help prevent charging issues. Here’s a helpful guide that can walk you through adjusting the rubber rings for a proper fit: https://bose.life/4vJNKqi
We hope these guides help improve your listening experience. If you need further assistance, we encourage you to reach out to us through this link (http://bose.life/globalsupport) so we can look into the issues you experienced and explore possible solutions.
Jelyn - Bose Customer Support
- Pros mentioned:Sound quality
I love these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the first model and was pleased those, the second generation of these headsets improved in all areas in my opinion, sound quality is A1.
I would recommend this to a friend - Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible and easy to connect to phone. Hardest part is figuring out how they fit into the case!
I would recommend this to a friend - Pros mentioned:Sound quality
Great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, great for working out and running in a loud city.
I would recommend this to a friend