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Customer Ratings & Reviews

$269.00
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The comparable value is $299.00

Customer reviews

Rating 4.6 out of 5 stars with 690 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers frequently mention the excellent sound quality, particularly praising its bass. However, some users have experienced issues with device connectivity, noting that the product consistently disconnects from phones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 690 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Have been using them more than my Bose Headphones cause the sound, and noise cancellation are top notch but they're much more convenient

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Noise Canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality! Crisp sound, noise cancellation is awesome! Love them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pioneer elite

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best earbuds on the market right now everything’s about the Bose quiet comfort gen 2 are very good solid quality sound bass and top end great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the ability to use the equalizer I can filter out or dial in on different sounds in recordings I have to review. Also very easy to sleep with and eliminates sounds that prevent you from sleeping during travel.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Blows the competition away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned to Boise earbuds, had bought sony xm5 earbuds, but had to return them as they could not match the sound quality of my earbuds first gen.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disappointing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality! Unfortunately, the ear buds would not connect to my Bluetooth. I tried all the troubleshooting steps. I read this is a common problem with these earbuds. What a waste of a great sounding earbuds!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you for sharing your experience with the QuietComfort Ultra Earbuds (2nd Gen). We’re delighted to hear you enjoy the sound quality for music, and we're committed to helping you get the best possible experience with your product, including making pairing simple and straightforward.

      Our online support guide provides step‑by‑step instructions to help with Bluetooth pairing. These include ensuring the earbuds are in pairing mode, checking device compatibility, reducing interference, and clearing previous connections if necessary. You can find the guide here: https://bose.life/4uwhc2l

      Once these steps are followed, we’re confident the pairing process will feel smoother, allowing you to fully enjoy the immersive sound quality and advanced noise cancellation the QuietComfort Ultra Earbuds (2nd Gen) are designed to deliver.

      Rein - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    for getting lost in a room filled with coworker’s

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones noise cancellation feature is amazing and the immersion feature is awesome if your sitting still or on the move.little but pack a punch.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds work well for noise cancellation and for listening to music and TV but they are not great for phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Jammin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely amazing sound quality. Fit for me is still a bit of an issue, i simply have very small ears.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, great for working out and running in a loud city.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose second Generation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Bose Earbuds in the market. This second generation fixes a lot of the issues from the first generation earbuds. Wireless charging is included in this product

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd pair and love them. Noise reduction is great. Best Buy matched price so no need to wait on delivery and able to use them that afternoon.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great!!! I would highly recommend these ear buds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ray sound battery last more than what I thought recommended 100%

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them!!! everything I was looking for! Unmatched noise cancelling!! Would recommend for sure!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great sound quality, terrible connection issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and noise cancellation of these earbuds are stellar! I wanted to keep them, but connection issues started after having them only two days. It got so bad I contacted customer support. They had me do several steps, but nothing worked. Earbuds wouldn't stay connected to my phone and would connect to the Bose app. They offered a replacement, but wanted me to send the earbuds back to them first. No, that's not acceptable when I paid $300 for these earbuds. Took them back to Best Buy, exchanged them for another pair. Same issue after 2 days... wouldn't stay connected to my phone. Apparently, the Gen 2 earbuds have issues staying connected to Android phones. After the same issue happened with the second set, I went back to Best Buy and returned them and got a different brand. Guess what? Not one single problem with my new earbuds, and I've had them for over a month. Bose needs to get their stuff together and fix their customer service AND their connectivity issues. No, I'm not a Bose hater- I have the Quite Comfort Ultra headphones, and they are simply SUPERB!! If you're an Android user- avoid these like the plague! Rated 2 star because of sound quality and noise cancellation. Customer Service- 0 stars, Connectivity- 0 stars. Sound Quality- 5 stars, Noise Cancellation- 5 stars. The first two can't bring this above 2 stars overall.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound. Heavy bass.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very clear and crisp. The bass comes out heavy even without messing with the EQ

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    2nd set - so I don't have to share

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly, great range and superior sound. My husband insisted on using cheap ear buds ("cause they're all the same")... until he tried mine. Now he has his own.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Quiet comforts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are the best sounding head phones I use they even sound better than my head set

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I always use Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noice cancellation. The immersion is pretty cool too.

    I would recommend this to a friend