Customer Ratings & Reviews
- Model:
- 896637-0020
- SKU:
- 12218955
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best sound overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it was a little louder, but it still has great sound.
I would recommend this to a friend A regrettable purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A regrettable purchase. I have had these earphones for several months. I previously had Sony headphones but needed something low profile for work and other active settings. This is my first product from Bose so I really had no expectations going into it, but after everyday use, I definitely wish I had purchased another product. The sound quality, charging case, noise reduction and style are excellent, but the Bluetooth and the build quality are severely lacking. I was constantly having Bluetooth issues, literally my music would stop midway through my session forcing me to manually connect back in my settings. Near the latter half of my experience with these earphones, the left side of my set had unexpectedly got softer, and no amount of cleaning restored the volume back to that ear, so I always had full volume in one ear and almost nothing in the other. There’s a rubber (unsure of the material) ring that exists on the earbud and often it would turn, fray, or fall off causing some issues. If the rubber turns and you put it back in the case without realizing, then the earbud wouldn’t sit properly and it wouldn’t charge for the duration of its time in the case. There’s nothing worst starting a shift to hear the “low battery” warning. It does charge fairly quickly but it’s still something to lookout for. Honestly, future editions of these earbuds have potential, but for now, I can’t say this was a worthwhile purchase, especially at this price.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi TitanF, thank you for taking the time to share such detailed feedback about your experience. We’re glad to hear that you appreciated the sound quality, charging case, noise reduction, and style. The QuietComfort Ultra Earbuds (2nd Gen) offer a battery life of up to 6 hours with Immersive Audio off and 4 hours with Immersive Audio on. With a fully charged case, you can expect up to 18 hours of use. Charging times are approximately 2 hours for the earbuds, 3 hours for the case, and a quick 20‑minute charge provides up to 2 hours of use. If you are experiencing shorter battery life, here’s a helpful troubleshooting guide you can use to resolve this issue: https://bose.life/3OTp12k
Bluetooth disconnections can occur for several reasons, such as moving too far from the paired device (Bluetooth typically works within about 30 feet), interference from nearby devices like Wi‑Fi routers or microwaves, outdated drivers or firmware, or power‑saving settings that limit performance. Pairing with multiple devices at once or rare hardware faults can also cause repeated drops. Environmental factors, such as crowded areas with many wireless signals, and mismatched Bluetooth versions may further contribute to connection issues. To improve stability, keep devices close, update firmware and software, disable battery saver mode, disconnect unused pairings, and restart both devices to clear temporary glitches: https://bose.life/48ZFtVs
It’s also important to make sure the earbuds are seated properly inside the charging case. Ensuring the rubber rings are aligned correctly can help prevent charging issues. Here’s a helpful guide that can walk you through adjusting the rubber rings for a proper fit: https://bose.life/4vJNKqi
We hope these guides help improve your listening experience. If you need further assistance, we encourage you to reach out to us through this link (http://bose.life/globalsupport) so we can look into the issues you experienced and explore possible solutions.
Jelyn - Bose Customer Support
- Pros mentioned:Sound quality
Bose earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is amazing,easy setup,prompt delivery by beatbuy as always
I would recommend this to a friend - Pros mentioned:Sound quality
Paid review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting $5 to post this review. They're good earbuds, noise cancelling is second to none. Audio is pretty darn good. Touch controls very natural.
I would recommend this to a friend - Pros mentioned:Sound quality
Comfortable with great sound quality and ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose 2nd gen QC Ultra’s are top notch for in-ear earbuds. Great sound, excellent ANC for the product style and I really like the cinema mode.
I would recommend this to a friend - Pros mentioned:Sound quality
THE G.O.A.T
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best there is in terms of sound quality and noise cancelling.
I would recommend this to a friend - Pros mentioned:Sound quality
2nd set - so I don't have to share
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly, great range and superior sound. My husband insisted on using cheap ear buds ("cause they're all the same")... until he tried mine. Now he has his own.
I would recommend this to a friend - Pros mentioned:Sound quality
Ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound,great bass the noise cancelling is exceptional!!
I would recommend this to a friend - Pros mentioned:Sound quality
Bose Ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and great sounding. Excellent value for the money.
I would recommend this to a friend - Pros mentioned:Sound quality
Bose Earbuds are terrific!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these earbuds. The sound is great, and I love the noise cancelling.
I would recommend this to a friend My Bose-QuietComfort Ultra 2nd Gen Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best ones that i have owned. The sound is crystal clear and the bass is amazing add to that the equalizer and it is an over the top experience.
I would recommend this to a friendBest - BEst - BESt - BEST
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best ear experience I’ve ever had with headphones — even prefer these over the over-the-ear
I would recommend this to a friend- Pros mentioned:Sound quality
Bose Earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose has always been known for a great sound and these earbuds don't disappoint.
I would recommend this to a friend - Pros mentioned:Sound quality
Get it if you want good sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better sound quality than gen 1 for sure. Only wish would be charging case to be smaller but beside that nothing beat this
I would recommend this to a friend - Pros mentioned:Sound quality
great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Wonderful sound and ease of use. Highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good. You can hear well out of them and they block background noise.
I would recommend this to a friend - Pros mentioned:Sound quality
Sales
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice to have, enjoyed the sound, very clear. Awesome!
I would recommend this to a friend - Pros mentioned:Sound quality
Bose earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing just the case is a little flimsy but overall sound is excellent
I would recommend this to a friend - Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good quality build. Easy to use. The bass is amazing.
I would recommend this to a friend - Pros mentioned:Sound quality
BEST EARBUDS OUT 2025
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best sound ive heard, definitely worth almost 300$ the sound speaks for itself
I would recommend this to a friend