Customer Ratings & Reviews
- Model:
- BES880BTR1BUS1
- SKU:
- 6423171
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the Barista Touch Espresso Machine for its ability to produce great coffee and its ease of use. The integrated grinder and touch screen features are also appreciated, along with the overall design and performance of the machine. While the price may be a concern for some, and the noise level is noticeable, the positive aspects of the machine seem to outweigh these drawbacks.
This summary was generated by AI based on customer reviews.
bad product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When switching the machine on the following error appears on the display: Start Up error Please contact Sage customer support An error has occurred during start-up Error Code: ER05 Contacted service support, no response
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV221201BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Amazing product, terrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE the machine. This is a review for Best Buy's price match policy. Apparently, you only have 15 days to have your item price matched, as opposed to plenty of other stores where the time period is a month or more. We purchased this 18 days ago at full price, only for it to go on sale for a whopping $200 off today. We tried to get a price match, but the policy says we're three days overdue and no one will help get us anything back — not even a store credit. I was told I can purchase a "Best Buy Plus" membership to extend this period to 60 days on future purchases, which is insane. I won't be doing that. Again, great product that I HIGHLY recommend, but I would not buy it from Best Buy...
I would recommend this to a friendBreville Barista Touch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barista touch is a great product, I definitely recommend
I would recommend this to a friend- Cons mentioned:Price
Enrique
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good value. at first is expensive but if you compare vs the cost of pods it will pay for itself
I would recommend this to a friend Broke slightly after the two year warranty was up.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The grinder broke slightly after I had it for two years and it was out of warranty. I sent it in for repair at Breville. They charged me $330.00 and it still isn’t working. I get about a quarter cup of coffee and it tastes horrible. I am going to try a different company.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV240916BBMR-2. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally.
- Pros mentioned:Coffee quality
New barista
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, it’s like having a barista in my kitchen to make different crafted coffee
I would recommend this to a friend Great coffee, questionable build quality.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes great coffee, but does not hold up all that well. For over a grand, I expect a coffee maker last a long, long time.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231127BBMR-4. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Perfection needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this recently, and having trouble getting espresso timing right. Minimum water run is set for 15 seconds, which is too much water. Need to perfect it to Italian mini shot. Any recommendations are appreciated! Rep please call me :)
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV210409MR-1. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
- Pros mentioned:Touch screen
Don’t wait!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t wait, buy now. This thing is brilliant! Touch screen is a great touch….
I would recommend this to a friend So glad we purchased it! Should have done it soone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was such a great purchase! We have had our eyes on this machine for quite some time. We finally bought it and immediately agreed after our first cup of coffee that it was worth every penny!! If you are on the fence - no need to be! We are beyond happy and every morning coffee feels like a luxury!
I would recommend this to a friendGreat coffee maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just great for coffee lovers, and for barista , good machine
I would recommend this to a friend- Pros mentioned:Ease of use
What a machine.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect product love it. It's easy to use and to clean up.
I would recommend this to a friend Too much manual work for my preference
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much manual work. We ended up getting the Delonghi that does all automatically for you, especially the pressing of coffee ground.
No, I would not recommend this to a friendGreat until it isn’t
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’re having constant issues with this machine. First one we bought didn’t work after setting everything up. It would only grind a tiny amount of beans and realized the grinder was faulty. We returned it no issues with Best Buy and was able to exchange it for one that worked great…until it didn’t. We’ve had it two months and noticed it wasn’t producing enough pressure for an espresso. And the suddenly….the same grinding issues as the first machine. Now it’s out of its return window and I have to go through Breville directly. I love Breville but this has just been a disaster of a machine from day 1.
No, I would not recommend this to a friendBrand response from Breville Consumer Support
Posted .We are very sorry to hear about your experience. We would very much like to see if we can assist you. Since this is a public forum I would ask you to file a new Case through this Breville web link https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US®ion=us&brand=breville with a subject line of BV231228MR-4. Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
5 stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but well worth the money Amazing machine
I would recommend this to a friendBreville Touch
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an espresso novice, this machine has been incredible! Easy to set up and use once you get your settings right. You can make coffee shop quality drinks right at home. Definitely like and would recommend to anyone in the market for a high-end espresso machine.
I would recommend this to a friend- Pros mentioned:Coffee quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to the kitchen excellent coffee. Awesome product
I would recommend this to a friend Consider it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dents easily from Normal use. Not the most intelligent either if you rely on it doing measurements for you
I would recommend this to a friendBrand response from Breville Consumer Support
Posted .Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Delicious espresso at home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This espresso machine is amazing! After a few test shots and dialing in, I’m making delicious flat whites. I love being able to customize my drinks and the ability to texture milk automatically or manually depending on how involved I want to be.
I would recommend this to a friendEspresso maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far working great. Only downside so far is Milk steamer doesn’t get as hot as I would like.
I would recommend this to a friend