Customer Ratings & Reviews

Makes great coffee, but does not hold up all that well. For over a grand, I expect a coffee maker last a long, long time.

The grinder broke slightly after I had it for two years and it was out of warranty. I sent it in for repair at Breville. They charged me $330.00 and it still isn’t working. I get about a quarter cup of coffee and it tastes horrible. I am going to try a different company.

Just great for coffee lovers, and for barista , good machine

Perfect product love it. It's easy to use and to clean up.

Expensive but well worth the money Amazing machine

Too much manual work. We ended up getting the Delonghi that does all automatically for you, especially the pressing of coffee ground.

We’re having constant issues with this machine. First one we bought didn’t work after setting everything up. It would only grind a tiny amount of beans and realized the grinder was faulty. We returned it no issues with Best Buy and was able to exchange it for one that worked great…until it didn’t. We’ve had it two months and noticed it wasn’t producing enough pressure for an espresso. And the suddenly….the same grinding issues as the first machine. Now it’s out of its return window and I have to go through Breville directly. I love Breville but this has just been a disaster of a machine from day 1.

Great addition to the kitchen excellent coffee. Awesome product

So far working great. Only downside so far is Milk steamer doesn’t get as hot as I would like.

Mine stop working after a year, seal went bad, sent it off to Breville to get seal replaced they charged me $249.00 to put a seal in it was a $6 part . Got it back now water is leaking out the back. How do you replace a seal and not check and make sure everything is ok. Very UPSET.

The best coffe but ...machine stopped working after 14 months.

Dents easily from Normal use. Not the most intelligent either if you rely on it doing measurements for you

So hard to get a good latte. Espresso was too watery or too dark / bitter, no matter what grind settings we tried. After wasting so much coffee beans, water and milk, we returned it for a refund. Last but not least, most of the coffee maker parts were built with cheap plastic. Not worth the $799 price tag.

One star for working well for 3 months. One day it started to make loud noise and stopped brewing completely the next day. I have descaled twice and nothing works. Contacted Breville (wait time over one hour for every call) for an exchange of machine but was told that they are out of stock for the next 3 weeks. Delivery was also bad as it was shipped in the original box and box was half damaged by the time it arrived. Overall, it has been a very negative experience given the price of this machine.

Best Buy would not honor their price match policy. Im returning this item. Dont know how this company stays in business with their poor policies. I will shop almost anywhere else in the future.

As thr title mentions, broke after a 1.5 years of service. The milk sensor wire snapped with replacement parts hard to come by

When I purchased this I believed that this would last me around 7 years with maintenance. I've only owned this for a month and its really scratched up. I take good care of my stuff however the cups themselves barely fit under the handle when making coffee. The metal grate gets scratched up easily by the cups and the back panel is really thin and fragile. Wouldn't recommend

on automatic milk frother spews milk. Starts heating then blows.

Sadly, far too complicated to be useful, inconsistent at best. The Breville Oracle is a significant improvement though at substantial cost, but well worth it. I’d pass on this model.

I bought mine on jan 2020 and had to replace it twice by mar 2023. After about one year of use it gives up even with top care and maintenance and only using good quality filtered water. The first time it broke it wouldn't start anymore. the second one lost water pressure and doesn't brew, or froth. Buy it if you want to have it for a few months or a year only. It will break down when you least expect it.