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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 416 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers find value in the DS-920DW Wireless Duplex Mobile Color Page Scanner's ease of use, excellent scan quality, and compact size. Many appreciate its wireless capabilities and the convenience of scanning to an SD card, along with the long battery life and duplex scanning feature. However, some users experienced challenges with the scanner's software and setup process, and a few noted compatibility issues, particularly with Mac systems. The price point is also frequently cited as a positive aspect.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 416 reviews
  • Rated 4 out of 5 stars

    A great scanner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this scanner to scan store receipts to get organized for next year's taxes. I'm sick of boxes of receipts! I scan them then upload them to Quickbooks and attach them to the transaction for super easy bookkeeping. I got the scanner to work great on my desktop computer using their app with no problems, but I could not get it to scan on its own. Each time I try to feed in the receipt, a red lite blinks because of a paper jam when the scanner is not connect to my desktop. I'm sure once I call tech support I can straighten the problem out, I just haven't had the time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good scanner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    liked everything other than it only came with the option to download via CD

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Upgraded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded this from the 620 model and I am so glad I did. I love how easy it is to use and it runs very smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Great add on to a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this while out of town on a work trip. Salesman recommendation was spot on. Have used it multiple times since and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One doc at a time but does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a mac and loaded the software was a little annoying but when I finally got it downloaded, it was all good. Its on and popping now. I scanned loads of papers I was drowning in. The color feature is comes out nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Scanner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little scanner is great! I use it everyday to upload PDF documents into my computer. It works without a hiccup and is very fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great scanner for scanning long receipts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was extremely simple it has a sim card to scan on the go then transfer to the computer with ease. I would recommend this to anyone needing a user friendly document scanner on the go!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Wonderfully

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is used for my home business and provides great flexibility to my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Scan quality

    Rated 5 out of 5 stars

    Amazing Mobile Scanner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portability of the scanner is great. As well as the resolution. This device allows you to scan more fast.

    I would recommend this to a friend
  • Pros mentioned:
    Scan quality

    Rated 5 out of 5 stars

    EXCELLENT QUALITY AND PRICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A CUSTOMER GAVE ME SOME PHOTOS TO SCAN IN AND BURN TO A HARD DRIVE. SHE SAID SHE THOUGHT THERE WAS ABOUT 3000 PICS. THE OTHER SCANNER I STARTED WITH LASTED A COUPLE OF HUNDRED SCANS, THEN QUIT. I READ REVIEWS AND BOUGHT THIS BROTHER SCANNER. IT LASTED THROUGH THE REST OF THE SCANS WITH NOT A SINGLE PROBLEM. I WAS VERY IMPRESSED, ESPECIALLY WHEN I TOTALED UP THE SCANS TO 6,183.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    Must have for a mobile office.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this in conjunction with a Brother thermal printer to complete my mobile office solution. It works great, fast and with good resolution. The wireless is handy but the App interface is a little clunky, hence only 4 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great portable scanner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great scanner for on the go. It would be a little more practicle to use with a laptop or cellphone. I bought for mobile and at home use. At home a full size scanner would be faster. This is a great product on the go though.

    I would recommend this to a friend
  • Pros mentioned:
    Scan quality

    Rated 3 out of 5 stars

    Decent portable scanner but not really "wireless"

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this scanner to do quick scans of documents (bills, receipts, etc.) that keep piling up on the dining room table. The wireless function is misleading. I thought you could scan to a phone or laptop without using the cable but it's not as seamless as that. You scan to a SD card in the scanner then transfer those files wirelessly to your phone/laptop. Also, the iPhone apps that supposedly work with the scanner are very very old. On the positive side, scans are decent quality especially for a portable. And the duplexing comes in very handy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Scan quality

    Rated 4 out of 5 stars

    Works well, weak battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I put it away for a bit, the battery is dead when I pull it out. Fortunately it works really well when charged. Images look great, and it moves quickly for what it is. I'm very satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great scanner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scanner was bought as a gift for my daughter. She absolutely loves it! Easy to use and great size.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonderful scanner that is at a great price and doesn't take up much room on your desk.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend it to anyone who needs to scan alot of thing especially if your on the go alot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally happy with this purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old scanner was part of an integrated printer/scanner/copier that was huge. I was a bit hesitant about this new portable scanner, but could not be happier now that I have it. It is fast, and I love that it scans both sides of the page at once. The ability to scan to the memory card and then later connect to my computer is a real plus. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Scan quality, Size

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scanner is compact and works well. The quality of scan is better than with my printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great for organizing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scanner was relatively easy to set up and install. It's a great device for organizing paper documents...just scan them for computer files and toss the papers away! Don't forget to back them up

    I would recommend this to a friend
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