Customer Ratings & Reviews

Works well on my wireless system. I print from my phone or laptop with no issues.

- Printing is quick - Cartridges are cheap - Setup can be a pain, but works well after.

I returned this printer because I didn't like the scanning method. It was too difficult to scan more than 1 page.

Beware... the included cartridge only yieds about 200 pages... get a refill when you buy it. The documentation is weak. I'm a programmer... hooking it up wirelessly and setting it up w Google cloud print is not outlined well. Too much digging... good luck to anyone that isn't near expert. Once past that it's great. Fix the documentation. ...

The printer works very well and was supported on Windows and Mac. Wireless was a little difficult to configure however, and the printer could use better documentation. All there was for documentation was a single folded sheet. I did get it setup though and it is working very well.

Doesn't work over WIFI. It will stop printing before the toner is completely used. Overall, it is a very frustrating printer to use. Brother's support website is not very useful and hasn't been updated (a lot of the information is for Windows XP and no mention of Windows 10, at least for the Hl_L2360DW). Have two other WIFI printers (HP and Lexmark), much less expensive that worked right away. Stay away from Brother printers.

Horrible lack of instructions. I just stumbled on the setup. +++ (=network) ok (=wired lan) - (=WLAN) ok + (until = setup wizard) ok (= searching Ssid) select your network name, enter network passcode, ok. Done! Just would be nice to have that info. Not intuitive. Or just call them?

I got so sick of having to buy a new inkjet printer every six months so I switched to laser. The predecessor of this printer served me well for almost 18 months. Then it broke and was no longer available. This one didn't even last six months. It takes the same toner cartridge as the predecessor. I took the toner from the old one and put it in this one. It worked. But when that toner ran out, this printer didn't recognize the toner cartridge that came in the box with it. Despite repeatedly taking it out and replacing it, probably at least 100 times over 4 days, it still didn't recognize the toner. Another printer going to the landfill. What a waste. I have no idea what I am going to do for a printer now.

Bought it yesterday. Easy wireless set up. Was printing 10 minutes after slicing the box open. Brother printers last, this one is more functional than the last one I bought because I can put it anywhere.

A great unit for the money, I am never disappointed by Brother printers, they are well built, have great features, and (relatively) inexpensive to maintain.

First of all,I got what I paid for.....Worked real good for the first 400 pages,then it stopped. the replace toner started flashing so I bought toner and replaced the cartridge as per instructions. Still said replace cartridge. So I read the book over and over and tried everything. You want to know what I did next?? THREW IT IN THE DUMPSTER and bought a Samsung

The company recommends installing the printer using a USB cable but then does not provide one. I had no USB printer cable, so I tried both of the two alternative options: via ethernet cable and via the wireless network. Neither option worked. I eventually got the printer onto the network but that required me to type the network key into the actual printer which was done by cycling through the alphanumeric characters using an up and down arrow. I also went through half a ream of paper getting failed network connection print outs. Every time I had attempted to connect the printer to the network, it would give me a handy printout to tell me I had failed. Finally, I thought I had it working, but I was wrong. Sometimes it prints when I ask, sometimes it doesn't. I tried uninstalling and reinstalling the software, but it just created two versions which further served to confuse the printer. I will try to sort this whole mess out. If I can get it working properly, I will upgrade my review. I will say it printed those failed network connection papers very quickly.

I have purchased these both for personal use and business use! Very happy. I'll continue to buy these.

WiFi stopped working & I returned it. Printed well but WiFi very unreliable.

Epson is a very good printer, was very pleased with the product

great product use it daily... on the road ... love it

I purchased this printer after reading NOTHING but good reviews. I originally bought this model from Walmart. The printer would not connect to either of my MacBooks. After a call to customer support we got it connected, but it lost connection the next day. Again, customer service call and got it working. The next day no connection. I returned the Walmart printer and bought a Best Buy version (thinking Walmarts may have been faulty). The Best Buy printer also did the same thing. Connected, then looses it the next day. Im on day 5 since buying the printer and Brother's customer support has no info for me, other than to walk me through the same installation instructions. It always works after the phone call, but once the printer goes to "sleep" it looses all connections (two iPads, two iPhones and two MacBook pros). When the printer works it is great!! But alas, it still isn't working without reinstalling ALL drivers on a daily basis. Ive installed a firmware patch that was suppose to help, Ive manually adjusted settings according to customer service instruction, customer service instructed me to adjust the settings to "optimize use by Mac computers" which didn't help. I guess Im just at a loss...this is the first time Ive researched the best equipment and its failed. Im moving on to a Samsung, which has worse reviews than the brothers, but perhaps better connectivity.

I can never get anything to print using wifi, which is the whole reason I bought this piece of crap. It normally stays in sleep mode and is difficult to get online. Then when the menu finally displays Ready, it still won't accept incoming print requests.

Oh my god. I'm writing this review in frustration. I switched from an Inkjet to this Laser printer and I love it, but there's one issue. It goes into this terrible dark place called "sleep mode" and it won't wake up. When I print, the printer does not wake itself out of sleep mode. It's constant and requires to turn it on and do a little boot up and then reprint it again. My inkjet is right next to it and at this point, this printer is going back to returns. Major flaw Brother. Major.

I've wasted 3 hours trying everything I could. I'm not sure how many more times I can restart my computer. It's just not going to work. I've disabled firewalls, connected wirelessly, connected via USB, paired the thing (it reads it just fine), and attempted to finally install the driver no less than 15 times. Every single time I get an unsolvable error. Come on, Brother. Fix your software.