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Customer reviews

Rating 4.6 out of 5 stars with 165 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 165 reviews
  • Rated 5 out of 5 stars

    Excellent Laser Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be more excited and grateful for this wonderful printer!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    This is a printer, not a copier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised I could not feed an original into this machine and get a copy of it. You must have a phone or computer send it something to print. It is a printer, not a copier.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good compact printer. Reasonable price.I like it very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lazer printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value does good job just a bit hard to set up to wireless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer, cost effective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer, very cost effective to have at home

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always goes into “sleep” mode and have to unplug it to wake it up. Does not copy either. Ok for simple black & white jobs. Would have gotten a better printer if I wasn’t a seasonal resident

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 4 out of 5 stars

    Good printer a little tricky to set up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was a problem printing on cell phone. But works fine now after some update. A little tricky to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Brother Printer is great. The printer works very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Make sure things are shipped by Best Buy.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was fine, as expected. Delivery was aweful. Little to no tracking info, then was later than expected and just showed up out of the blue without further delivery info.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Online Agent misguided me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent I chatted with confirmed to me that this printer has an email.. as in I can send a document from Miles away to THE PRINTERS OWN EMAIL to be printed.. even if I’m on vacation. But that was false..mfc printer does that.. I regretted buying and I found out late to return it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    .?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t know how to say…………………. ……………………………………….

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. 

      Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:

      https://www.brother-usa.com/support/HLL2405W Brother

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Reliable little workhorse

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a lot of experience working on Brother laser printers at a previous job, and always found them to be straightforward, reliable machines owing mostly to their simplicity. After all fewer bells and whistles also means fewer things to break. This is my first experience with one built for the home - and as it turns out nothing's really changed. It's a workhorse - plain and simple. I'd estimate that the total time to get the printer out of the box and set up was less than ten minutes, largely owing to the streamlined design. It's a box, with just a few access panels and buttons to break up the shape. Basically the only setup required was installing the toner and the drum, which come in a separate bag and slide straight in the top. Getting it hooked into my home network was handled via an app, which was much appreciated given that there's barely a display and controls are minimal. And there are two paper trays - one that's meant to hold an entire ream of standard letter sized printer paper (though it can also be resized to accept legal) and a smaller flip out feeder meant for letters or manual duplexing. As far as print performance goes it's very good considering the kind of printer it is. Monochromatic lasers like this are really built primarily for text and line drawings, and need to rely on stippling to recreate anything grayscale. I can't say it's not noticeable, and is something worth considering if you have any desire to print something with shading. But when you are using it for plain black text, there really isn't anything that can compare to how neat and crisp a good quality laser printer can be. Noise levels are very low and speeds are excellent too. Only real downside I found was its lack of a duplexer to do two-sided printing without requiring manual loading. While it's not as versatile as an inkjet or some of the color laser printer options out there, it's a very honest little machine that excels at the job its built for. It's a great option for crafters, small businesses, or anyone looking to print out the manuscript for their next novel.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Opt for the older model even if you spend more.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse than the previous model. Ink is way more expensive and the ink that came with the printer only printed like 100 pages before running out.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother HLL2405W. We appreciate your feedback. I’m sorry to hear that you are having toner yield not as expected issues with the Brother HLL2405W. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:

      https://www.brother-usa.com/support/HLL2405W

      Please be advised. Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:

      - TN830 Standard Toner, Black - approx. 1,200* pages (black)

      - TN830XL High Yield Toner, Black - approx. 3,000* pages

      - TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge

      *The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).

      The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.

      If the toner cartridge is the starter cartridge that came with the machine, the start cartridge has a lower amount of toner compared to the standard and high yield replacement cartridges and doesn't yield as high a page count as the replacement toners. Brother

  • Rated 2 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardest machine to hookup. Setting up wifi is very difficult.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you are experiencing connectivity issues with the Brother machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support Brother

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A really nice wireless b&w laser printer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With its compact size, fast and quiet printing, and simple operation, this is a great printer. The Brother HL-L2405W printer is easy to use right out of the box. Remove the packing tape from the unit, insert the toner cartridge, plug the printer in, connect it to your network, and you're ready to go. Connection to WiFi is simple. Using the Brother app on your phone, you find the correct printer model, select your network, and enter the WiFi passcode. The Brother is completely plug-and-play, and my Windows, iOS, and MacBook air all found it and connected immediately. Print quality from the brother is excellent, with crisp images delivered quickly. Operation is quiet and, at least so far, quite reliable. I’ve had no paper jams or other issues. The contents of the box tout the Brother Creative Center, a website where you can find fun, creative projects, from work templates to origami projects. What’s a bit odd is that these templates and projects are largely designed for color printing (as you would expect), while this is a black and white printer. No matter, I’m happy to know that the Create Center exists, as it will still work with my inkjet. Many Brother printers now come with smart cartridges and subscription plans. The cartridges monitor your ink levels and automatically ship a new one to you before you run out. This printer is not one of them. While some may see this as a disadvantage, I actually prefer not having my devices monitoring my behavior – I see it as a plus. Depending on your toner needs and preferences, you may want a unit that does offer this. Overall, this is a relatively basic but highly functional and easy to use printer. I would definitely recommend it.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Economical printer - a little tricky to install

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice, dependable printer; but it was somewhat difficult to setup and lacks documentation. The Brother HL-L2405W is a B&W laser toner printer. This means that it prints using a large toner cartridge (powdered pigment) instead of liquid ink cartridges. A big advantage to toner is that it can sit idle for quite some time without going dry. This is huge for me as I only print a few times every couple months. I was wasting a fortune on ink cartridges that kept drying out between uses. I should be able to use this sporadically without worrying about whether or not it’s still good. The printer is fairly large despite having a rather shallow paper tray. It takes up all of the room on my printer cart. I was pleased to see that the printer comes with a bypass (manual feed) tray for running envelopes, but I was disappointed that the printer didn’t come with better documentation regarding how to use said tray (I honestly stumbled across it by accident and had to confirm that it was indeed a manual feed tray by going to Brother’s website). Setup did not go smoothly. I followed the instructions, and downloaded the easy setup utility, but the printer wouldn’t play nice with my network for some reason. I ended up having to painstakingly enter my network information into the printer itself (not fun - you have to scroll through the entire alphabet to enter each character of your Wi-Fi network and password), and then the setup utility froze on me when I clicked next. I ended up completing the installation using Windows’ “Printers & Scanners” menu. It managed to locate the printer on my network and install all of the drivers to get me running. The printer has been running beautifully since then. I wish the installation had gone smoother, and I wish that the printer was physically smaller, but otherwise I think this is a fine device. I strongly recommend this for anyone looking for an economical print solution.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Brother Disappoints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    could not successful connect with wifi. After speaking with customer support at Brother, I was told to just return. Very unhappy with product and instructions. Purchased an HP instead

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Love my Brother

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wireless Brother laser printer is replacing a similar older Brother model. The old one was working perfectly after many years of use but we really wanted the wireless version. The new printer arrived in great condition, well padded, with a toner cartridge included. I was happy to find it was virtually the same size as my older printer which has a modest footprint, 7” tall x 13” deep x 13.5” wide. There is a printed quick set up guide with a scannable barcode to obtain additional setup instructions. I downloaded the app and followed the instructions. Be aware that there is a tiny, and I do mean tiny, digital display on the left side top of the printer. For my older eyes, it was a bit challenging to read. I use this printer in my home office on my old Mac desktop. Since the OS on the Mac is no longer updatable I was concerned that I might have issues with compatibility. I had absolutely no problem. It prints like a champ. My checkbook software prints reports perfectly and quickly. We were able to easily add my iPhone, iPad, and my husband’s Samsung phone and tablet and print anything from another room. Everything works beautifully and seamlessly. We are in our mid to late 70’s so even old folks can handle the tech. From our prior experience with our old Brother laser printer I fully expect that the toner cartridge will last us a long time, saving money on ink/toner. This printer gets the job done while operating quietly and saving money. The print is easy to read and no smearing. I recommend this for basic home office use and it even has the ability to print while away from home.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Printer- Brother Printer Previous Customer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Continues to go to sleep. Cant print with USB nor wireless. Waste of money. Tried to reinstall driver and with USB cord it says cant find machine.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother HLL2405W. We appreciate your feedback. I’m sorry to hear that you are having a few issues with the Brother HLL2405W. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/HLL2405W Brother

  • Rated 5 out of 5 stars

    Great printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, lightweight, and wireless laser printer. It doesn't take a long time to start printing like others i used before. Set up was very easy. Since it is wireless you can keep it anywhere convenient, not necessarily near your computer. One cartridge can print close to 1000 copies. It is a great little printer.

    I would recommend this to a friend
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