Customer Ratings & Reviews

I bought this printer to be able to print my students’ work. The installation and quality, good; the only difficult thing is the accessibility of getting the toner.

[Employee of bestbuy] Can never go wrong with Brother printers. Set it and forget it always works once on the Wi-Fi

The printer is easy to use and it does the job for my needs.

This was the first time that we ordered on line for pick up at the local Best Buy. The whole system worked great!

I like the small footprint of this printer; it is a good value for a small office or personal use.

I was not happy when my other laser printer broke. But I like the fact it supports duplex printing and I can print via my phone with their app. And I prefer a wired Ethernet connection as printer is shared via a print server VM. Very happy.

Low cost printer but good quality print for home applications. Relatively easy hook up!

I needed to do a lot of printing and my inkjet printer was getting old. I decided to get this one as it was on sale. Set up was a bit tedious. Printer has the capability to be connected with cables to a computer. However, no cables are included, and the only reasonable option is to use wireless connection and router. There is a small very dark screen. Printer found the network, and I had to input the password using up and down buttons to select letters and numbers. At the end it worked out, and the printer was connected to the network. My laptop recognized the printer and I thought I was set. I tried to print immediately and found that the printer was "offline." I tried some troubleshooting, and it did not work. Printer was in "sleep" mode. Then after about 10 seconds or less it went into "deep sleep" mode. I tried pressing buttons on it, but it only cycled "sleep," "deep sleep," and "set up" modes. There does not seem to be an option to get the printer "ready." The only times it got "ready" was when I unplugged it and plugged it back. It was "ready" for about 2 seconds but, before my laptop was able to start printing, it went into "sleep" and then "deep sleep" mode. After trying for about an hour, I searched online for help and found that this is a common problem with Brother printers and that some even go into sleep mode between printing jobs. I decided to return it for a refund. I don't know what the business model Brother has, but keeping a defective model(s) on the market is not a way to get and keep customers. Years ago, I purchased two Lexmark printers and they both had problems feeding paper, which was apparently a common problem with their printer due to defective roller. After that, I never considered purchasing another Lexmark printer. Now I am going to add Brother to the list of printers never to purchase in the future.

The best printer made. It is a workhorse. Whether you work from home, or just need a printer for misc. uses.

Good value. Works great. Appreciate the value and quality of brother.

Works like it claims, right out of the box. Happy with the purchase (especially for tax season).

Great value for price! Got this for my student and we use it all the time multiple thousand prints and still cooking!

works great had no issues getting it up and printing

Works like a champ once you successfully get the wireless connection.

Works great, very nice for home or office and very great job!

I have had for many years. Its incredibly reliable. Seen alot of use. Work horse!! Make sure you have enough bars to connect to WIFI.

This has been a great little printer for my low-volume business needs. Duplex printing has saved me a ton of time.

Homeoffice very flash and stable you are good choice

Excellent printer, I just love it. printed 3k+ pages in a month and it works great. Just had to buy TN830XL high yield cartridge. thank you team best buy for awesome product!

It works !! Bought a laser Jet because ink jet = aggravation