Customer Ratings & Reviews
- Model:
- MFCJ1010DW
- SKU:
- 10116748
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
printer not working
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer just stopped printing. There is new ink. The printer only partially prints what is needed. I am very unhappy with this printer.
No, I would not recommend this to a friendLook at other brands
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works nicely EXCEPT every store, wholesaler, even brother has the black ink on back order. So for so far 2 weeks I cannot use the printer . I bought it less than 90 days so I cannot return it. Imagine I have to buy another printer because brother cannot supply the cartridges !!!
No, I would not recommend this to a friendGreat all in one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to set up and use. This is great for the value.
I would recommend this to a friendBrothers printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its speed is very slow. It takes between 5 to 7 minutes to print a color photo.
No, I would not recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased. It works like a printer should. *****
I would recommend this to a friendreview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took longer then expected to set up, so far everything has been working ok
I would recommend this to a friendOkay
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does a okay job for its price but its bulky and not the easiest to setup/use
I would recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW
Don't buy this!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this junk! All it does is try to sell you ink. Very wonky interface, doesn't turn off when asked, message is always "busy, try again later". Steer clear of this one
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCJ1010DW
Cannot scan or copy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor or no instructions on how to set up printer for coping and scanning.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. I understand that you are experiencing issues scanning and making copies with your Brother MFC-J1010DW, I will be able to assist you. In order to scan, please follow the steps in the following link: https://help.brother-usa.com/app/answers/detail/a_id/174289 . In order to make copies please follow the steps in the following link: https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc1010dw/use/html/GUID-C305BE96-5378-41B9-8DC8-6693A7D2F716_82.html?c=us&lang=en&prod=mfcj1010dw_us_eu_as&broug=in . If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
DO NOT BUY!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No available ink cartridges! We have tried for over 2 months to get ink for this printer. We contacted Brother, who assured us that the ink cartridges would be available in 2-4 weeks. That was over 2 months ago. Yet they continue their robotic response of "Due to strong demand, we are experiencing stock fluctuation for some products." If the company cannot provide ink, why buy the printer? We will think long and hard about buying another Brother product.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support is available to assist you directly at www.brother-usa.com/brother-support.
Brother printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it's a great printer however too complicated for me.
I would recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Good Luck Finding Black Printer Ink Refills
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with Brother's lack of foresight with regard to black ink cartridge availability for the MFC-J1010DW printer. I have attempted to locate replacement cartridges at numerous outlets, including Brother, Inc., with absolutely no joy.
No, I would not recommend this to a friendMissing USB Drive Input
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No USB drive input for me to plug in my USB drive.
No, I would not recommend this to a friendBrand response from Brother
Posted .The Brother MFCJ1010DW USB Port is located inside the Brother MFCJ1010DW. Below is a link that will show you how to fine the USB Port.
https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc1010dw/use/html/GUID-2DA76F21-D0EA-4F13-9A12-2DF026F960CC_1.html?c=us&lang=en&prod=mfcj1010dw_us_eu_as&KEY=USB%20Cable%20port
Printer wont print!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent been able to print. 2 different hours long calls with Geek Squad and we still cant print! Please send help or we will have to return printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having unable to print from computer issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32508170002/workspaceContext/workspace/processedPrint/Answer/185118
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
I hate brother now
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink is high and I’ve been since dec looking for ink! Can’t sign up for brother refill as I’m out of ink. All my printers have been brother. I purchased one during Covid and that one got a paper jam and after carefully I jamming the printing was off. I spent hours trying to get inlined, got ink all over me. Finally pitched a 2 year old printer. Purchased this jw1010. Bla. The starter ink lasted no time. It ran out when I was sick a whole month and not only is the ink pushing a 100 if u can find it now ditching a 3 month old printer and done with brother! Just purchased an epson. Ridiculous sell a printer u can’t find ink for! Been having to pay ups to print stuff for me.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with the Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. Please know that we will be here, should you need to contact us in the future.
Requires full color cartridges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered color ink and it was all registering as out almost immediately. The printer won’t print without color full even if you have full black ink.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having Ink yield not as expected issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you.
The Brother MFCJ1010DW is designed to stop ALL printing operations when any of the ink cartridges have reached their end-of-life. This is to ensure the life of the printhead and to maintain premium print quality. Some ink from all the ink cartridges is used in periodic cleaning cycles. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature.
If one or more color ink cartridges are low but not at the end of their usable life and you want to minimize the use of color ink, change the settings in the Brother software to print with black ink only (grayscale). If you print with black ink only, the other ink cartridges must have ink for the printer to print. When an ink cartridge is depleted, you must replace it before you can print.
If you print with black ink only, the printer may still use small amounts of ink from all the ink cartridges for occasional servicing tasks. Brother recommends that you replace any low ink cartridges to avoid any interruptions in printing.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/176522
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
Please refund my money you have my return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow best buy return, they still haven’t refunded my money and I returned this 2 weeks ago. Waste of time.
No, I would not recommend this to a friendBrother MFC-J1010DW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, super price. Unfortunately, one cannot readily buy Black ink for this printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Not a good product for the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this printer 40 days ago, and it has now been reinstalled 3 times, and ink is impossible to find(only Brother available), and not the final straw. The black ink will not print regardless of how many times I attempt to clean the head. Do not buy this product, EVER.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing issues with your Brother MFCJ1010DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Awful! Please, do not buy this.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remember, you get what you pay for! You can't print off the glass, you can't make copies. The only thing this piece of junk is good for, is printing from your computer. I wish I had never bought this thing!
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW