Customer Ratings & Reviews
- Model:
- MFCJ1010DW
- SKU:
- 10752985
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Oh Brother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble getting it working due to the site they tell you to go to has no software for it. Kudos to Apple for their help. I involved them in hopes they had a work around for my MAC which they did not but we found another way. Now that it is working I really like it.
I would recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Brother
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this it don’t eat ink like my other printers that I have in the past
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a brother user since college, hands down the best brand for printer!
I would recommend this to a friendGreat printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely would recommend this printer works really great
I would recommend this to a friendbrother printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a excellent replacement for brother mfc-j870dw...I love it...
I would recommend this to a friendGreat printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The two-sides printing is helpful. It meets all my printing needs.
I would recommend this to a friendWould Not Purchase Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I use this printer it has to be re-installed and then half the time still does not work. This is the worst printer I have ever owned and I have had Brother printers before that were great. Thought the price was reasonable and it would have been if the printer worked.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having software issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCJ1010DW
Staying with Brother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s my second Brother printer. The first one lasted 8.5 years.
I would recommend this to a friend??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little time to set up and use with ease.
I would recommend this to a friendNo ink = expensive paperweight
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For an affordable printer - this was a great option. I could print color, double-sided and scan multiple (only 1-sided) pages at a time. However, now knowing that I cannot get ink for this printer. It's not worth it. Buy a Canon
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Cartridges
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very good but you have the cartridges in stock
I would recommend this to a friendNoisy printing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise when the printer is printing is quite loud.
I would recommend this to a friendSo Far So Five Stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, wifi direct very easy. So Far So Five Stars
I would recommend this to a friendGreat Little Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stand alone printer great backup easy to install. The only annoyance is 4 cartridges and the dumb usb-c cable port feed. Free Refresh subscription good for Canadian residents only
I would recommend this to a friendMeh
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it connects to my devices, sometimes it doesn't.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having connectivity issues with the Brother MFCJ1010DW. . I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410110003/workspaceContext/workspace/processedPrint/Answer/73618
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
Bad deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt get print to paper. C.ustomer service wanted control of my work computer which i could not allow. They said a different dept would call me back within 10 min to do it thru my phone. Never called.me bsck. Returned the printer for refund
No, I would not recommend this to a friendgreat.. until you need to replace the black ink
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this 5 stars if Brother would restock their black ink or the printer was compatible with other brands of ink. I have been out of black ink for months and cannot find it in stock anywhere. The printer is only compatible with Brother ink and it isnt even in stock on the Brother website. It has rendered the printer useless for me. If there was a way to print without black ink it wouldnt be as egregious.
No, I would not recommend this to a friendPro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greet printer for the price my granddaughter loves it
I would recommend this to a friendWon't let u print if ANY cartridges are empty!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this about 9 months ago, but came back just to leave a review because of this awful "feature." If you are low on ANY of the ink cartridge, it will not let you print! I wanted to print a black and white document, but the yellow ink cartridge was empty. IT WILL NOT LET YOU PRINT IT EVEN IF YOU HAVE PLENTY OF BLACK INK! What a ripoff to hassle you to buy more ink. Never again buying a brother printer with this gimmick.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Your Brother MFCJ1010DW is designed to stop ALL printing operations when any of the ink cartridges have reached their end-of-life. This is to ensure the life of the printhead and to maintain premium print quality. Some ink from all the ink cartridges is used in periodic cleaning cycles. This helps to prevent issues such as printhead clogs and poor print quality.
Below is an answer link with more information on the black and white print only with your Brother MFCJ1010DW.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32305180005/workspaceContext/workspace/processedPrint/Answer/176522
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
First time user of this product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had this product that long, still really not sure, it took me too long to try to figure out all the settings it's bothersome to me, I haven't used it that much, so right now, I just don't know time will tell.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support