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Customer Ratings & Reviews

Your price for this item is $132.37
The comparable value price is $149.99

Customer reviews

Rating 4.5 out of 5 stars with 1671 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,671 reviews
  • Rated 1 out of 5 stars

    Ink Waster

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've printed maybe 20 pages and now it is hounding me for ink and won't print.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    Thumbs down.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficulty setting up, could not get ink anywhere I had to return next day.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.

      Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support team is available to assist you directly at www.brother-usa,com/brother-support Brother

  • Rated 1 out of 5 stars

    No ink anywhere

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where is the ink, can’t find ink anywhere, not recommended

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    Seemed like a good buy, but hasn't worked so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get printer to work. Tried unplugging, setting up again, powering off, etc.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    Cheap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guess you get what you pay for. If I use the feeder to scan or fax it puts lines on the document. I should have to clean the rollers when it is brand new.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you're experiencing lines on your scanned or faxed documents with your Brother MFCJ1010DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    Nice, but not with Android phone.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with my phone or laptop, so returned this printer, see my other review.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.

      Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Brother

  • Rated 5 out of 5 stars

    Great printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Prints fast. Reliable wireless connectivity. Excellent price performer. Recommend A+

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do Not Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -0- Unable to get paper to load.... absolute waste of money and time.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you're experiencing issues loading paper with your Brother MFCJ1010DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    No black ink

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't get the black ink cartridge for this printer. Black ink has been unavailable since January 2023

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    INK EATER!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eats Ink like crazy… nowhere near the page count it says for both bw and color

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand your Brother MFCJ1010DW ink cartridges did not last long. We'd like to help. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more ink and will shorten the life of the ink cartridge. If you have any questions about your Brother Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    With new Mac OS it is a NO-GO!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have Mac Ventura operating system, just say no to this printer.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some issues with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.

      We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    Pass on this

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well until I couldn’t get black ink for it ANYWHERE for weeks.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 1 out of 5 stars

    Where’s the ink?

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What’s the use of a printer if they don’t make ink for it?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ripoff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used 100% of ink and didn't print until I purchased more ink!!! Ripoff

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand your Brother MFCJ1010DW cartridge did not last long. We'd like to help. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more ink and will shorten the life of the ink cartridge. If you have any questions about your Brother Genuine cartridge, please contact Brother customer service: https://www.brother-usa.com/brother-support Brother

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice home printer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother wireless all in one inkjet printer, has been amazing, I work from home so it has worked out perfectly it prints fast and the size is great isn’t to big like my previous, I don’t do high volume printing so a this is a perfect cost budget printer, quick & easy set up with easy step by set set up just follow the screen instructions, it does not include usb cable in case you need one which I didn’t so I was fine. It has a single tray paper feeder so if you use different size paper you’d need to change it out also does envelopes with clear tray instructions which way to load paper which is nice most printer that I have have been a little trial and error when it comes to printing double sided, the wireless printing from my phone, laptop and tablet have been the easiest once set up which was also easy. Printing, scanning & coping fast and easy, it also capable of faxing which I have not tired but sure works just as well as the other features, nice size touchscreen display but all full button options also which is nice. It comes with black and color inks seems to be full cartridges so depending on how much you print should last a few months, you can change individual inks if needed, there is an ink level gage which is handy to let you know what is left so your not mid way printing a bunch and end up wasting a few pages that didn’t have enough ink, the black & white print is awesome, color printing I wish the colors were a bit more vivid, I printed some photos they were okay usable not high quality, it does take longer to print full color versus black and white but still fast. I’m pretty satisfied and would recommend if someone doesn’t do high volume printing.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Easy-to-Print, Does the Job

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother is one of my top three recommendations when it comes to my personal experience with different brands of printers I've previously owned. This Brother MFC-J1010DW Wireless All-in-One Inkjet Printer lived up to my expectations. Setup was pretty straightforward by simply following the included instructions. There is an app - Brother Mobile Connect - which makes using this wireless printer all that more convenient, as I'm often wanting to print documents and photos from my cell phone or tablet. Besides being able to use your printer remotely, the app allows you to monitor your printer's ink levels, order replacement ink, and even sign up for Brother's Refresh EZ Print Subscription Service (a particularly useful feature for those who do a great deal of printing and want that added convenience). And it is nice being able to fax from home, for those few instances that option may be needed. While the speed of printing both text documents or photos isn't 'lightning fast', it's on par with the other printers I've used. The quality of printed photos is what I'd call, average. Nothing really exemplary. Simply adequate for a budget home office printer. However, I will say that when the printer is working, it runs relatively quiet, compared to some I'm familiar with. Finally, do I recommend this Brother printer? Yes. It does the job - print, copy, scan, fax - and the price is just right.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to get thru set-up process returning printer

    No, I would not recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Beautiful images and quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a printer scanner for the occasional days when I work at home. I have been impressed with the quality of this Brother machine so far. It’s a bit bigger and heavier than I was anticipating but it’s not awkward to move, thankfully. Right out of the box it was easy to set up. I completed the initial setup on the actual printer screen and I appreciate that the cartridges came packaged and needing to be installed because now I know going forward how quick and easy it is to do. Next I downloaded the app. It was easy to add the printer into the app and just as simple to connect it to my laptop as well. I had to print a few documents that were each 15 pages and they actually completed quicker than I was expecting in just a couple minutes. A few pages had to be scanned in which frustrated me at first because I couldn’t figure out the scan to computer function but I ended up figuring out scan to email which was even easier because then I was able to just forward them. My favorite feature is being able to print photos directly from my phone with the wireless capability. Overall I’m very happy that I chose this Brother model to add to my home office and would definitely recommend it as a great home use option.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Nice little all-in-one office printer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Brother Wireless color All-in-one inkjet printer is a pretty good value for its price point. With the built-in wireless functionality you can easily print from your phone with the Brother mobile app, or from other computers on the network which I greatly appreciate. The printer has a pretty good photo scanner/copy machine and the ability to do faxes. One of the coolest features I think is that you can scan a document and save it directly to your phone using the app. You get the standard four colors ink cartridges in the box, and I am quite pleased with the speed and print quality of the black prints. The color prints however are okay but I would not recommend doing photo prints with this machine. But if you have some text documents with different colors then this machine will do fine. The ink cartridges are quite small so you might have to spring for them quite frequently if you do a lot of printing, they last approximately 200 pages, but there is an option for high capacity cartridges that expect a yield of 500 pages. The color screen is about two inches and I find it to be more than adequate to navigate and change the settings on. Some of the print can be quite small, so that might be a deterrent for some people. But the UI is pretty simple and easy to use. Overall this is a great little All-in-one printer for any home office.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not windows 11 friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've installed hundreds of printers. This connected just fine to a windows 10 laptop but refused to install on windows 11. After countless hours troubleshooting it was returned

    No, I would not recommend this to a friend