Customer Ratings & Reviews
- Model:
- MFCJ1010DW
- SKU:
- 10752985
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Mh50
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased about my new printer.This is a brand that I never had before.
I would recommend this to a frienddecent printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok for the price but it looks much cheaper made and even worse than our old pixma mg6200. it only has 1 tray not 2 like our old printer. It seems printers have gone backwards .... I am also worried about the cost of ink too
I would recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer service is available to assist you directly at www.brother-usa.com/brother-support.
brother mackne
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ity is an excellent producty would recommend to anyone
I would recommend this to a friendScam product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only printed in B&W ever, only for the printer to tell me I am out of yellow and blue ink. Full on black ink, but it refused to let me print anything. I inserted a new yellow ink cart just for the printer to tell me to insert a non-subscription cart to proceed(same carts that came with the printer I never had the subscription). What a useless printer, waste of money.
No, I would not recommend this to a friendGood A-I-O
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 month old. So far very good. Easy installation. Very nice wifi features. Seems to be a good all around home (maybe small office) AIO,
I would recommend this to a friendWorst printer I have ever owned.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned an HP, Cannon, and Zerox printer and I seriously regret buying this printer. If one of the color ink cartridges is empty it will not printer and receive annoying notices that the yellow is out even though I have not used it. I've tried sending a document without color and to a monochrome but it still won't print. You also can't turn off the printer when it has the message up about needing ink. If you want it off, you have to unplug it and it still will not print. Printer won’t stay connected to Wi-Fi. Not user friendly.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback.
Your Brother MFCJ1010DW is designed to stop ALL printing operations when any of the ink cartridges have reached their end-of-life. This is to ensure the life of the printhead and to maintain premium print quality. Some ink from all the ink cartridges is used in periodic cleaning cycles. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature.
If one or more color ink cartridges are low but not at the end of their usable life and you want to minimize the use of color ink, change the settings in the Brother software to print with black ink only (grayscale). If you print with black ink only, the other ink cartridges must have ink for the printer to print. When an ink cartridge is depleted, you must replace it before you can print.
If you print with black ink only, the printer may still use small amounts of ink from all the ink cartridges for occasional servicing tasks. Brother recommends that you replace any low ink cartridges to avoid any interruptions in printing.
Below is a link with more information on black and white printing.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32406210003/workspaceContext/workspace/processedPrint/Answer/176522
I’m sorry to hear that you are having connectivity issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW
Never buy this product with ink, the ink drys
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this product with ink, the ink drys if you are even not using it and it will not allow you to scan and print with nlack n white ink, its a rip off
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having Ink issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW
NOTE: Your printer is designed to stop ALL printing operations when any of the ink cartridges have reached their end-of-life. This is to ensure the life of the printhead and to maintain premium print quality. Some ink from all the ink cartridges is used in periodic cleaning cycles. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature.
If one or more color ink cartridges are low but not at the end of their usable life and you want to minimize the use of color ink, change the settings in the Brother software to print with black ink only (grayscale). If you print with black ink only, the other ink cartridges must have ink for the printer to print. When an ink cartridge is depleted, you must replace it before you can print.
If you print with black ink only, the printer may still use small amounts of ink from all the ink cartridges for occasional servicing tasks. Brother recommends that you replace any low ink cartridges to avoid any interruptions in printing.
Below is a link with more information on black and white printing.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32409130002/workspaceContext/workspace/processedPrint/Answer/176522
Make sure ink is available before purchasing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chanllenging to connect to my classroom's computer at work. No black ink available right now. I wish I hadn't bought this.
No, I would not recommend this to a friendGuzzles ink like an old car guzzles gas!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own one of these. I have had it for barely over a year and don't remember where I bought it. It initially seemed like a good investment, but now I regret buying it. The printer's automatic printhead cleaning cycles cause it to guzzle ink like an old car guzzles gas. These cycles are common to all Brother printers and can't be disabled. I need to buy new cartridges for this gas guzzling piece of junk every two to three months on average, and it's all because of those printhead cleaning cycles. I am not going to spend money on ink for this thing much longer. I intend to replace it with one that not from Brother, and this thing is going in the garbage where it belongs!
No, I would not recommend this to a friendBuyer Beware for Replacement Black Ink!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There appears to be a significant shortage of reasonable priced LC401 Black Ink for this printer!
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
no title
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be working well and doing what I need it todo.
I would recommend this to a friendA new Brother owner.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a more basic printer, copier, scanner. I am getting used to it but has too many bells and whistles.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Great value, Great printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this ad a gift for my parents, they love it. It was a very easy set up
I would recommend this to a friendDisappointing set up. I'm returning the product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is difficult to program. The panel to setup is awkwardly positioned and too small for what its designed for.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW control panel. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this at Staples. This is the worst printer! Put in a NEW cartridge and five printed pages later it says it's low on ink and won't print! This happened multiple times. Have to clean heads every time before printing to get a print and not a blank sheet of paper. I have owned Brother products in the past, but I'm done. Will never buy another Brother product again. Someone on the Staples website wants to start a class action lawsuit. That's how bad this printer is. The only way Brother can assist me, is to give me a refund for this printer and ink.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
DON'T BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is the worst printer I've ever had. It runs through the ink so much and I don't know why. I print only text and after 10 pages single sided w/ text only, the ink is already half way done. Please avoid this printer if you want something long term or to be used for even a year or so. This think only lasted me a few days. Wish I could return it but it was already over the return time window.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Ink cartridges get clogged
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, ink cartridges get clogged. You have to run maintenance all the time to get any kind of print quality. DON'T BUY! Brothers, you got a free $200.00 from me for this piece of crap. Lousy business
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having print heads and print quality issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.
NOTE: A deep cleaning of the print heads would be best to do next called a Initial Purge.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/181618
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
WISH I HADN'T BOUGHT IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PRINTED FINE WITH REGULAR PAPER BUT WHEN USING STICKY BACK LABEL PAPER IT JAMED BOTH TIMES AND I AM TRYING TO RETURN TO BROTHER
No, I would not recommend this to a friendDO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer had everything I was looking for in an all in one but I returned it after finding out that Brother does not have black ink cartridges available for this printer. If you buy this you will be stuck with a useless printer after your black ink finishes. Huge fail by Brother. Do not buy!
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you had issues finding the black ink for your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support is available to assist you directly at www.brother-usa.com/brother-support.
Not so happy - should have read more reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not happy with this printer because the print area for the margins are too wide. Wish I had gotten another HP!
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to thank you for your feed back at Brother customer satisfaction is something we take seriously. We would love to hear more details to be able to better assist you. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support