Customer Ratings & Reviews
- Model:
- MFCJ1010DW
- SKU:
- 10752985
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
no title
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be working well and doing what I need it todo.
I would recommend this to a friendGreat value, Great printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this ad a gift for my parents, they love it. It was a very easy set up
I would recommend this to a friendDO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this at Staples. This is the worst printer! Put in a NEW cartridge and five printed pages later it says it's low on ink and won't print! This happened multiple times. Have to clean heads every time before printing to get a print and not a blank sheet of paper. I have owned Brother products in the past, but I'm done. Will never buy another Brother product again. Someone on the Staples website wants to start a class action lawsuit. That's how bad this printer is. The only way Brother can assist me, is to give me a refund for this printer and ink.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Disappointing set up. I'm returning the product.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is difficult to program. The panel to setup is awkwardly positioned and too small for what its designed for.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW control panel. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW
DON'T BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is the worst printer I've ever had. It runs through the ink so much and I don't know why. I print only text and after 10 pages single sided w/ text only, the ink is already half way done. Please avoid this printer if you want something long term or to be used for even a year or so. This think only lasted me a few days. Wish I could return it but it was already over the return time window.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Ink cartridges get clogged
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, ink cartridges get clogged. You have to run maintenance all the time to get any kind of print quality. DON'T BUY! Brothers, you got a free $200.00 from me for this piece of crap. Lousy business
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having print heads and print quality issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.
NOTE: A deep cleaning of the print heads would be best to do next called a Initial Purge.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/181618
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer had everything I was looking for in an all in one but I returned it after finding out that Brother does not have black ink cartridges available for this printer. If you buy this you will be stuck with a useless printer after your black ink finishes. Huge fail by Brother. Do not buy!
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you had issues finding the black ink for your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support is available to assist you directly at www.brother-usa.com/brother-support.
WISH I HADN'T BOUGHT IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PRINTED FINE WITH REGULAR PAPER BUT WHEN USING STICKY BACK LABEL PAPER IT JAMED BOTH TIMES AND I AM TRYING TO RETURN TO BROTHER
No, I would not recommend this to a friendNot so happy - should have read more reviews
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not happy with this printer because the print area for the margins are too wide. Wish I had gotten another HP!
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to thank you for your feed back at Brother customer satisfaction is something we take seriously. We would love to hear more details to be able to better assist you. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
Avoid this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but a problem since we bought it. It sucks up ink. Both the b&w and color images are always too light. And, yes, we do know how to make adjustments and have done so. Worst of all is the s-l-o-w speed, constantly needing resetting/readjustments. Very unhappy with this purchase.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you at www.brother-usa.com/brother-support
Not for Windows11
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with windows 11. Had to return because I couldn’t set up.
No, I would not recommend this to a friendBrand response from Brother
Posted .Yes, the Brother MFCJ1010DW is compatible with Windows 11 Operating System.
Do NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this printer on 12/27/22. As of 03/17/23, the black refills are unavailable anywhere or from anyone. After 250 copies, you will not be able to use this printer-99.95 piece of junk. But BB and Brother are still selling them. SHAME on THEM!
No, I would not recommend this to a friendDont do it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This company has been out of black ink for months even when you contact brother directly i couldn't get ink amd bought after market ink and machine gave issues. Dumped it in a month and bought a hp printer
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We have all the Inks available on our web page for sales. Below is a link to our web page in case you would like to place the order online.
Web Page: https://www.brother-usa.com/home
Not worth buying
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received a printer and for some reason it doesn’t want to register the ink cartridges. I bought new ink cartridges and still same problem. It keeps telling me to install the ink cartridges after installing them.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing issues with your Brother MFCJ1010DW machine not accepting your ink cartridges despite replacing them with new ones. We'd like to help. Please contact our Customer Service department and we will work with you to resolve this issue. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
mfcj1010dw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy this print cause no one sale this ink at moment cause it sold out I suggest get different brother printer
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues finding the ink for the Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Due to strong demand, we are experiencing stock fluctuation for some products. We apologize for any inconvenience and thank you for your patience as we continue to work to support your order as quickly as possible.
Unfortunately, the ink for the Brother MFCJ1010DW is currently out of stock. However, availability is expected soon. We apologize for any inconvenience this may cause.
Below is a link to our web page. We recommend to open the link look for the item and click on the where to buy tab next to the out of stock tab. In order to see the other Brother Authorized Dealers that may have the item in stock.
https://www.brother-usa.com/
Thank you for being a Brother customer. We appreciate your business.
Very slow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to print. It takes so long for a item to print mmm mmmmmm mmmmmmmmm:,
No, I would not recommend this to a friendBrand response from Brother
Posted .I understand you are having slow print issues with your Brother MFCJ1010DW. I apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32404120002/workspaceContext/workspace/processedPrint/Answer/182439
If you still have difficult please contact Brother Customer Service at:
https://www.brother-usa.com/support
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer does not work at all. Ink won't load, no help at all. And review won't load.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW
SHIP MY ITEM !!!!!!!!!!!! It's been over a month.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's been almost a month and I still haven't received my item, yet they keep sending me these reviews to do.
No, I would not recommend this to a friendSucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy I am unable to make copies IT SUCKS, can’t update firmware
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some issues with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 3 answer links for how to make a copy, Update the Firmware and Default password for Firmware Update.
Answer Link: https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc1010dw/use/html/GUID-C305BE96-5378-41B9-8DC8-6693A7D2F716_1.html?c=us&lang=en&prod=mfcj1010dw_us_eu_as&KEY=copy
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306050001/workspaceContext/workspace/processedPrint/Answer/174807
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32306050001/workspaceContext/workspace/processedPrint/Answer/174293
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Not the best fit for our needs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very user friendly, thus the low review. Others may like it.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer service team is available to assist you at www.brother-usa.com/brother-support.