Customer Ratings & Reviews
- Model:
- MFCJ1010DW
- SKU:
- 10840252
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Printer wont print!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent been able to print. 2 different hours long calls with Geek Squad and we still cant print! Please send help or we will have to return printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having unable to print from computer issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32508170002/workspaceContext/workspace/processedPrint/Answer/185118
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased. It works like a printer should. *****
I would recommend this to a friendreview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.took longer then expected to set up, so far everything has been working ok
I would recommend this to a friendCannot scan or copy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor or no instructions on how to set up printer for coping and scanning.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. I understand that you are experiencing issues scanning and making copies with your Brother MFC-J1010DW, I will be able to assist you. In order to scan, please follow the steps in the following link: https://help.brother-usa.com/app/answers/detail/a_id/174289 . In order to make copies please follow the steps in the following link: https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc1010dw/use/html/GUID-C305BE96-5378-41B9-8DC8-6693A7D2F716_82.html?c=us&lang=en&prod=mfcj1010dw_us_eu_as&broug=in . If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
DO NOT BUY!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No available ink cartridges! We have tried for over 2 months to get ink for this printer. We contacted Brother, who assured us that the ink cartridges would be available in 2-4 weeks. That was over 2 months ago. Yet they continue their robotic response of "Due to strong demand, we are experiencing stock fluctuation for some products." If the company cannot provide ink, why buy the printer? We will think long and hard about buying another Brother product.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Our Brother customer support is available to assist you directly at www.brother-usa.com/brother-support.
Requires full color cartridges
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered color ink and it was all registering as out almost immediately. The printer won’t print without color full even if you have full black ink.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having Ink yield not as expected issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you.
The Brother MFCJ1010DW is designed to stop ALL printing operations when any of the ink cartridges have reached their end-of-life. This is to ensure the life of the printhead and to maintain premium print quality. Some ink from all the ink cartridges is used in periodic cleaning cycles. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature.
If one or more color ink cartridges are low but not at the end of their usable life and you want to minimize the use of color ink, change the settings in the Brother software to print with black ink only (grayscale). If you print with black ink only, the other ink cartridges must have ink for the printer to print. When an ink cartridge is depleted, you must replace it before you can print.
If you print with black ink only, the printer may still use small amounts of ink from all the ink cartridges for occasional servicing tasks. Brother recommends that you replace any low ink cartridges to avoid any interruptions in printing.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507180002/workspaceContext/workspace/processedPrint/Answer/176522
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
Brother printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it's a great printer however too complicated for me.
I would recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Good Luck Finding Black Printer Ink Refills
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with Brother's lack of foresight with regard to black ink cartridge availability for the MFC-J1010DW printer. I have attempted to locate replacement cartridges at numerous outlets, including Brother, Inc., with absolutely no joy.
No, I would not recommend this to a friendMissing USB Drive Input
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No USB drive input for me to plug in my USB drive.
No, I would not recommend this to a friendBrand response from Brother
Posted .The Brother MFCJ1010DW USB Port is located inside the Brother MFCJ1010DW. Below is a link that will show you how to fine the USB Port.
https://support.brother.com/g/s/id/htmldoc/mfc/cv_mfc1010dw/use/html/GUID-2DA76F21-D0EA-4F13-9A12-2DF026F960CC_1.html?c=us&lang=en&prod=mfcj1010dw_us_eu_as&KEY=USB%20Cable%20port
Please refund my money you have my return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow best buy return, they still haven’t refunded my money and I returned this 2 weeks ago. Waste of time.
No, I would not recommend this to a friendI hate brother now
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink is high and I’ve been since dec looking for ink! Can’t sign up for brother refill as I’m out of ink. All my printers have been brother. I purchased one during Covid and that one got a paper jam and after carefully I jamming the printing was off. I spent hours trying to get inlined, got ink all over me. Finally pitched a 2 year old printer. Purchased this jw1010. Bla. The starter ink lasted no time. It ran out when I was sick a whole month and not only is the ink pushing a 100 if u can find it now ditching a 3 month old printer and done with brother! Just purchased an epson. Ridiculous sell a printer u can’t find ink for! Been having to pay ups to print stuff for me.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with the Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
You are a valued customer to us. Please know that we will be here, should you need to contact us in the future.
Awful! Please, do not buy this.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remember, you get what you pay for! You can't print off the glass, you can't make copies. The only thing this piece of junk is good for, is printing from your computer. I wish I had never bought this thing!
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1010DW
Brother MFC-J1010DW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, super price. Unfortunately, one cannot readily buy Black ink for this printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Not a good product for the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this printer 40 days ago, and it has now been reinstalled 3 times, and ink is impossible to find(only Brother available), and not the final straw. The black ink will not print regardless of how many times I attempt to clean the head. Do not buy this product, EVER.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you're experiencing issues with your Brother MFCJ1010DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Steal of Money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy it. Even if you dont print in color you will need to replace the color inks all the time. It will not allow you to print in black if you dont replace the color inks (even if you do not need the color). It is just a legal way to steal your money.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Your Brother MFCJ1010DW is designed to stop ALL printing operations when any of the ink cartridges have reached their end-of-life. This is to ensure the life of the printhead and to maintain premium print quality. Some ink from all the ink cartridges is used in periodic cleaning cycles. This helps to prevent issues such as printhead clogs and poor print quality. There is no way to bypass this feature.
If one or more color ink cartridges are low but not at the end of their usable life and you want to minimize the use of color ink, change the settings in the Brother software to print with black ink only (grayscale). If you print with black ink only, the other ink cartridges must have ink for the printer to print. When an ink cartridge is depleted, you must replace it before you can print.
If you print with black ink only, the printer may still use small amounts of ink from all the ink cartridges for occasional servicing tasks. Brother recommends that you replace any low ink cartridges to avoid any interruptions in printing.
Below is an answer link with more information on black and white printing.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/176522
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Don't buy this crappy printer!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I've ever had. Won't stay connected to wifi! Can not get it to reconnect. Even Brother customer support can not get it to reconnect. Long wait times for support. And then they don't know how to fix it. They tried transferring me to another department and I was disconnected before I got to talk to anyone. So, still no printer! Piece of crap!!!
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having connectivity issues with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
I have included a few links to the FAQ answer that should assist you. Please follow all the steps listed in the following link.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/73618
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32311020002/workspaceContext/workspace/processedPrint/Answer/174309
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Brother MFC-J1010DW Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Numerous times printer will turn itself off instead of going into sleep mode, sometimes requiring me to reboot my PC and cycle power to printer. Expected better performance and operation.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some issues with your Brother MFCJ1010DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 2 answer links that may help on the issue with the Brother MFCJ1010DW.
Answer Link: Unable to print after the machine has been idle, sleep, or entered power save mode - Windows
Answer Link: Unable to print after the machine has been idle, sleep, or entered power save mode - Macintosh
If you need more assistance, we would be glad to help you at www.brother-usa.com/brother-support
no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible quality no color at all not finding Bluetooth at all
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1010DW. We appreciate your feedback. I’m sorry to hear that you are having print quality and wireless connection issues with the Brother MFCJ1010DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that.
Please be advised, for the print quality a deep cleaning of the print heads would be best to do call a Initial purge.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507050006/workspaceContext/workspace/processedPrint/Answer/181618
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32507050006/workspaceContext/workspace/processedPrint/Answer/174309
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1010DW
Formally LOYAL Fan of HP Products
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time HP fan very disappointed in my HP printer. I do not appreciate being forced to purchase HP inks when there might be a MORE AFFORDABLE ink product of equal or possibly better quality. My HP printer just shuts down or will not produce a clean legible copy until HP product inks are re-installed. Isn't that considered a monopoly? Now i will be shopping HP right alongside the other brands including a previous popular favorite, the Brother products. Formally LOYAL Fan of HP
No, I would not recommend this to a friendGood printer but can’t find ink for it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the printer very much but I cannot get black ink for it. The color ink is more available but the. Black ink is impossible to find. Suppliers are all sold out
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We understand you are experiencing issues finding LC401 cartridges for your Brother machine. We are working hard to get this item back in stock as soon as possible. If you have any questions, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support