Customer Ratings & Reviews

This product is awesome and gets the job done without any hiccups

I've been searching for a printer that is easy to use and reliable for someone who doesn't need to print very often, but still needs access to a printer. This printer is not that. From the very first step this printer had issues even being set up. First, when loading the paper, the printer wouldn't actually accept the paper until the print rollers were cleaned. Why these needed to be cleaned from the factory I don't know, but they did. After that, the printer accepted paper just fine and ran a print test. When it came time to align the print heads, it printed an alignment sheet and told me to place it on the scan glass with the black circle in the upper left corner. So I did, and then it said it couldn't auto-adjust and to ensure the black circle was in the upper-left corner. Here's the thing: even though I made sure several times that the circle was in the correct corner, letter paper was selected, and the paper was lined up with the arrows on the scan glass, it just wouldn't work. Powering off by the button was disabled for some reason, so I unplugged and then rebooted and the issue persisted. Come to find out, the issue is due to an auto-crop setting that requires a third party Windows app to disable. At this point I repackaged it and am going to return this for a refund. There's no reason for the set-up process to be as difficult as it is.

It is more complicated to use than my previous printers. But I am getting used to it. It is difficult to put in paper. i'm mot sure how to turn it off. I think it turns off by itself.

I love my new printer it’s easy to use and I’m not tech savvy

Very happy with printer. Need it for my tutoring classes.

I'm very satisfied with my order. There was an incident where the ink wasn't printing properly. Using the cleaning feature didn't solve the problem. I ended up conducting a Print Test, and that solved the issue.

Love the brother printer. I was greeted by an associate and he assisted me right away. I was shown an multiple printers and the associate detailed product specs!

Great printer, but I'm having a hard time finding ink that isn't in a 4 pack. I don't use all the inks at the same rate. The other issue was that it was difficult getting help to enact the wireless scanning.

This printer has been performing very well since I started using it.

Good printer. It does use a lot of ink it seems. Especially for the amount that I use it. Thank goodness for the free four month trial of ink refresh.

So far so good. Good product for the money but I've only had it for a few weeks so we'll see how it holds up. Not the fastest printer out there but for a basic printer, this gets the job done.

Cannot get it the scan option to work. Not too happy it

Best printer for a basic home and small business used .

I had it installed, which cost me more than the printer. It was working when they left. Now it only seems to work sporadically. Instruction booklet is online. Couldn't print it out until I can use the printer. Catch 22.

Awesome printer. I was an HP guy for years, but those seemed to have gone downhill. So far this has been a great overalll experience

Perfect for personal use. Delivered on time. Recommend

Instructions need be included to set up the printer for scanning and faxing. Either add a disc, USC or written instructions where to locate it on Brother's website.

Easy set up, nice print. Wireless works with my Surface. This replaced my older Brother that the wireless wasn't working with my Surface.

Love the printer but not really a fan of the ink subscription idea. I prefer just being able to buy ink and refill it when I need it.

it is my bad i shouldnt have selected a cheap deal, from a brand that is mostly dead. With convoluted support and unsuable software together with a very expoensive ink cost. This is the worst printer i ever had, it is basically unsuable and can't count with it printing without some serious trouble shooting.