Customer Ratings & Reviews

Power surge when turning on printer tripped my circuit, had to purchase a surge suppressor

It's ok, I'm still learning how to work it? I dont like it because the Ink is expensive?

Good product, but impossible to set up, even for an I.T. professional

This is my second one, the first one died after only 15 months. Would not recommend buying this. The only reason I bought another one is that I had over $140 in toner. This Printer scanner is way over priced. I paid $139 for the same one 15 months ago.

This is an average all-in-one product for the office.

Worst printer ever. 1st you have to use your pc to scan anything. If you like wasting time then this is for you. The ink is ok if you buy non Brother ink. The drum has to be replaced after only 9 months use. $90.00 on top of the price of this is not worth it for me.

Probably one of the worst purchases I've made. I had an old HP printer that had great functionality but it finally went. I decided to try something different. That was a big mistake. The controls on this printer are beyond human comprehension. There's a console control for 2-sided printing, I've yet to figure out how to use it successfully without actually turning the page over on the scan glass and hitting "print" again...and that's just a single, 2-sided page! Forget scanning..definitely a bridge too far! It'll print out a document, single-sided without a problem; otherwise be prepared for disappointment and frustration.

I wish it was a color printer. Hard to Set up with disc

Didn't start using this printer until Dec 2019. It has been a headache. Bottom line - it has been unreliable. It is connected via wi-fi. It goes offline all the time. I spent more than an hour with brother customer support trying to fix the problem. I even moved the printer within 2 feet of the router. I keep having the same problems. I either have to restart my computer or disconnect the power cord for it to work (go back online).

The brother printer is okay but I cannot get my fax machine to work.

not bad for the price but quality of the machine seems outdated

Still have not been able to setup printer so I can print from computer, laptop or phone...instructions are terrible & I am not a computer whiz. Right at moment, this was a terrible purchase. Will have to pay someone to come and set it up...very disgusted!

The scanner is dirty and I have been unable to clean it

I finally upgraded my printer to this wireless printer. Absolutely affordable, easy and quick setup, and boy does it work! Highly recommend. Bought this printer for my home business.

The Machines was noise, scanner - can't scan document double sided right away, not easy to do faxing. Instruction was No good. I only owned it for couple of day which I can't operate the machine. After talking to Brother customer services, I immediately return this printer and change a different model that have the function I want. Another thing when I call for help - this lady said she does not know I ask her to find some that can help me. Her answer was you don't like just return. I don't like her attitude.

I just bought this printer from Best Buy to replace an HP inkjet that had worn out. Unable to get the printer going. Spent about 1 hr. and 15 minutes with a Geek Squad person who worked remotely on my computer to try to get the printer going. He failed and said I needed to get a Geek Squad person to come to my home to try to get it going. That's going to cost me another $50 bucks (I have GS Total Tech Support on annual subscription). Obviously, I never would have bought this printer if I had known how much trouble it would be to get it going. However, now that I have it I'll wait for the Geek Squad person to come next week, and pay the $50 and go from there. Should have just bought another HP inkjet.

GOOD printer but the toner broke in less than a month.

DONT USE IT TOO MOUCH. ONLY FOR. COPIES. I DONT USE THE FOX

Bought this printer two months ago and I have printed less than a dozen pages. Now when I print the toner wipes off the paper with a swipe of the finger. Also, half the time when I attempt to scan the scan-to-pc function doesn't work unless I power cycle the printer. Cheap junk. You get what you pay for.

Do not buy these printers. I'm now stuck with mine and I bought 2 of them. Both of them have the same problem. There is a small plastic part in the back of the printers that break easily. They have YouTube videos on how to fix it. But it's a headache. The printer has a no paper error every few prints because the paper feeder doesn't raise to feed the paper through. That little plastic piece is the cause. They have videos to fix this problem to keep them out of the landfills but it's more of a hassle than it needs to be. don't bother yourself with this printer if you don't have to. There are so many others to choose from.