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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 273 reviews

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    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 273 reviews
  • Rated 5 out of 5 stars

    Brother printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial impression is positive, though needed to download new firmware. Previous Brother Laser printer lasted over ten years. Hoping this newer one will be as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hello Brother

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fax, Copy and Scan. Brother All-IN-One does it all. This is my 3rd All-In-One that I have purchased thru the years. They last well beyond the original warranty.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done, but I feel like it runs out of ink slightly too fast for a laser printer.

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback.

      If you feel you aren't getting the correct yield out of your toner cartridge, consider the following:

      1. Is the toner cartridge the starter cartridge that came with the machine or is it a replacement toner cartridge?

      If the toner cartridge is the starter cartridge that came with the machine, the start cartridge has a lower amount of toner compared to the standard and high yield replacement cartridges and doesn't yield as high a page count as the replacement toners.

      2. What types of documents do you typically print on your machine? For example:

      - Memos

      - Documents

      - Spreadsheets and reports

      - Graphics

      Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:

      - TN830 Standard Toner, Black - approx. 1,200* pages (black)

      - TN830XL High Yield Toner, Black - approx. 3,000* pages

      - TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge

      *The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).

      The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.

      If you still have difficulties, please contact Brother Customer Service at:

      https://www.brother-usa.com/support/MFCL2820DW Brother

  • Rated 5 out of 5 stars

    Brother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer, easy setup. Recommend for ease of use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Oh Brother

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of dropping $75-100 each time I needed ink cartridges or just had dried out but full cartridges. Went to this laser printer. Should not have waited so long. This printer is a great value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NextGen Bio, President

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I had was setting up the machine in reference to downloading the software, particularly the scanning software

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ****

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. Have 1 for each of my employees. THX brother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Less Paper Jams compared to Epson Tank!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a Basic Black and White Monochrome Printer. Best part is the Scanner less paper jams in comparison with Epson Tank Echo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother Copier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional quality copies. I like the paper drawer instead of stacking the paper in the back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brothers printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am quite happy with the product thus far I had the geek squad assist me in installing the driver and is was done very quickly. The printer works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be nice if the print were a little darker

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hope this last longer than my last Brother printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good unit for the price, but it is very cheaply made. I had a similar Brother printer and went to change the toner cartridge for the first time and the machine started to make a “clunking” sound while trying to engage the toner cartridge. This printer is made the same way, with plastic parts, so I will be expecting the same unfortunately. Looked on line for a solution, but unfortunately others have said the same about how Brother makes these printers. Disposable. I should have purchased a different brand.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having clunking noise issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:

      Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32501310001/workspaceContext/workspace/processedPrint/Answer/151611

      If you still have difficulties please contact Brother Customer Service at:

      https://www.brother-usa.com/support/MFCL2820DW Brother

  • Rated 5 out of 5 stars

    Love this printer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very convenient and the price is affordable. I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OWNER, C. NEVILLE AND ASSOCIATES

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CHRIS IS AN EXCELLENT SALES INDIVIDUAL. HE DID NOT PUSH ME IN ANY DIRECTION.......HE LET ME ASK HIM THE QUESTIONS, AND HE WAS VERY HONEST AND HELPFUL WITH HIS RESPONSES. I APPRECIATED HIS INPUT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother Printer Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product and great help from your employees.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Printer setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use downloading the instructions and programs was not that easy very slow in the download

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    business owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not print legal size documents. Other than that it works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh Brother!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brother printers are great. Third one I have owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh Brother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a fan of brother printers. Always great and dependable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    printer that does everything.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has all the features you could need. I have had and used this for 6 months and still have not changed the toner.

    I would recommend this to a friend