Customer Ratings & Reviews

I started working remotely in 2009 and at the time I purchased a Dell 2335dn high volume printer with scanner. That was a beast, big, heavy and 2009 technology. It was becoming increasingly hard to setup the printer with new devices and really really hard to find toner for it. With an advertised volume slightly less than but comparable to my Dell, full color options, and LCD touch screen this seemed like it would be a worthwhile upgrade. After using it for a while now I can say that overall my feelings are mixed, but over the long term I anticipate it being a worthy replacement to my home office needs. In addition to my home office needs, which admittedly see reduced printing needs year after year (I can do most receipts online and post pandemic most contracts have been executed on DocuSign), we as a family do have robust needs for printing on our social calendar. Between my wife and I we server on school committee, PTO, a couple local charitable orgs, the park and recreation department and coach one or two youth sport teams most seasons. This busy social calendar does mean color flyers, practice schedules and other documents are in high demand. I was please to see that this prints color far more efficiently than most ink jets that I've dealt with in the past, I haven't tried photos but adding a splash of color works really well: "business" uses. I will say for high volume print jobs in black and white, like research papers etc. that may run 40 - 80 pages this printer takes noticeably longer than my older one but not enough to be a burden. I did give 4 stars instead of 5 for two major reasons: 1) This was the hardest device I've had to setup in a number of years. I'm wondering if part of the issue was use of wired LAN instead of WiFi but the out of the box network configurations didn't work and prevented registration, firmware, etc from working and made it very confusing. 2) I wasn't a fan of the Refresh subscription. 2a) I really didn't like being asked to commit to a plan before I had learned how much we really print in a month. If I had to guess I'd say over 100 pages a month, but the cost of that plan is around $180 annually. 2b) Doing that arithmetic made this feel like a bum deal, in 14 years on my last printer I bought toner 7 times at a rough cost of $65 to $110 depending on if I could find recycled cartridges. While I recognize CMYB is 4 times the cartridges of a simple black and white, I want the flexibility to print work documents that may run up to 200 pages and if in the long run I need to replace cartridges annually or more I'm probably not going to be happy.

This Brother printer is good not great. I had an HP printer that was about 10yrs old that I replaced with this Brother printer and I would say the HP printer was better, color print quality was better. expensive printer for the quality of prints

So far (a few months) this printer has been a peach but we're still on the original toner cartridges so I can't speak to longevity. Clear printing, only one paper jam (and that was duplexing with very thick paper so almost expected). The one irritant is printing envelopes. Clearly this is a cludge workaround: Open the multifunction paper tray, put in UP TO only three envelopes, and worst of all you have to open the back of the printer and flip two levers to enable envelope printing. If I'd known this beforehand I'd have looked around a bit more before buying it. If you need to print a lot of envelopes I suggest you look elsewhere. We don't, so I'll keep it, but what a cludge workaround just to print envelopes. I expected - and deserved for the price - a better way to print a normal item like an envelope.

Easy to use, great quality! Set up was very straightforward.

Third Brother printer currently owned. Great performance and reliability. I abandoned HP printers because of their nonexistent service. Although the brother printer is somewhat larger than what I wanted, its trouble free performance one the day.

Lesson learn, it's far better to toss the printer and buy a new one when you run out of toner. Spent more than $400 on new cartridges from BB only for the printer to permanently streak. That's $1000 totals... Just trash it and get another. It's cheaper.

Purchased printer as BB advertised it as compatible w/ Windows 7. About 2 wks for shipping & it was damaged. I learned it did not work w/ operating system after several calls w/ Brother tech support. BB refused to give refund although falsely advertised.