Customer Ratings & Reviews
- Model:
- MFC-8900CDW
- SKU:
- 11012249
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Great value & service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our third such printer from Best Buy. Works great as a double-sided scanner and printer, and prints color well. Instructions are intuitive. Recommend both Best Buy services and Brother printers.
I would recommend this to a friendNice all in one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far, had a little trouble getting it connected, called support all good now!
I would recommend this to a friendNice printer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the print quality of this printer. I use it daily in a business setting. So far so good.
I would recommend this to a friendJust an OK Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I was expecting. It is noisy and feels clunky. But, it does produce nice clean copy and I guess that's what its all about. I tried using some heavier stock to make a greeting card, but the rollers are so tight that produced a curl in the card stock paper. Too bad because the cards come out really nice and crisp looking.
I would recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that you are having noise and paper issues using your Brother MFCL8900CDW machine, please review the links below to solve this issue:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcl8900cdw_all&faqid=faq00002927_508
https://help.brother-usa.com/app/answers/detail/a_id/142917
Brother will break your printer whenever they want
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer was fine until Brother decided to break it. Yes, that is what they did. It worked a few minutes before their "update" and then it would not work afterwards. They said they could not help because it was out of warranty. This update was not requested and was forced upon us. They basically vandalized the printer and then would not repair it. They did this with a previous printer as well, but we were able to get it going again. Basically, they can break your printer at any moment. It is like working with the mob. Maybe we didn't buy enough ink for their liking.
No, I would not recommend this to a friendBroke within the warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The copied pages started wrinkling to the point of no return after only 8 months. I’m pretty sure the fuser went out. Trying to redeem the warranty is a nightmare and isn’t worth the trouble. An $800 printer should last longer than this.
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having wrinkling issue with your Brother MFCL8900CDW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We will gladly stand behind the terms of our warranty. During the warranty period, we will repair or replace the machine for manufacturing defects. In order to confirm issue is covered by terms of warranty, troubleshooting will need to be performed. Your Brother MFCL8900CDW has a warranty period of ( 1 Year ) from the date of purchase. If your Brother MFCL8900CDW is still in warranty, please contact us for warranty options. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.