Customer Ratings & Reviews
- Model:
- SP-1
- SKU:
- 12128162
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Brother SP1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love this printer sublimation made easy no conversion needed. The ink is a little expensive but well worth the price delivering and shipping was awesome. The packaging was well thought out.
I would recommend this to a friendAlexa
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Time is everything might as well use it at the best store ever
I would recommend this to a friendLife changing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I got this sooner than I did. Made things a lot easier and the transfers come out great
I would recommend this to a friendHelpful Salesperson
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy no longer had the printer I wanted, but the salesperson was very helpful in finding one that had the same or better features than the one I wanted at first. Thank You!!
I would recommend this to a friend- Pros mentioned:Overall performance
It’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. The app needs to more functionality with the printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother SP1. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/CS7000X
Pretty good so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my very first sublimation printer, So far so good. Some images print much better than others. I had a little trouble getting the yellow to print but it’s working now.
I would recommend this to a friendNot easy for beginners
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not that easy to use and the directions are not that great. Product seems to have great reviews
I would recommend this to a friend- Pros mentioned:Print quality
Meh.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good reasonably priced printer. Dont buy it for photos though. It leaves lines through the entire image.
I would recommend this to a friendBrand response from Brother
Posted .Thank you for your comments. We are sorry to hear that there are lines going through your photos or images. We would like to help. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
Owner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went through the steps and printer was bad. I was very disappointed
No, I would not recommend this to a friendBrand response from Brother
Posted .We're sorry to hear the Brother SP-1 did not work as expected. We'd like the opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support
BEST FOR THE TASK
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best printer I have seen for doing sublimation. Could not be happier with the device.
I would recommend this to a friend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Settings are finicky but works well for my purposes.
I would recommend this to a friendVery Disappointed
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 4 months and the yellow stopped working. Tried all the maintenance options, still not working.Very
No, I would not recommend this to a friendShould have shopped around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for sublimation, but I cannot get it to print well on easysubli. I've tried to figure out how to darken my black ink, and I am having a hard time with that as well. I also do not like how I am unable to use artspira on my laptop, I do not like to try creating new designs from my phone.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother SP1. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother SP1. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/SP1
Bother review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like that you cant download app on my laptop.
No, I would not recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted to love it. Its just OK... I wouldnt rebuy again..
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother SP1. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SP1
I do not recommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not connect the printer to my phone, MacBook, nor desk top. It kept giving me an error. I looked up videos, called support, and was still unable to connect. It was very frustrating.
No, I would not recommend this to a friendBrand response from Brother
Posted .We apologize for any inconvenience. We would like to help with connecting your Brother SP1 Sublimation Printer. Please contact Brother Customer Service again at:
https://www.brother-usa.com/support
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay you are very limited on the items you could create with this machine because it only let you print pictures that fit on 8.5x11 sheets and you it’s not many printer setting options
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SP1
Horrible Experience - NEVER RECIEVED THE PRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE!!!! The printer was lost in shipment and I still have not gotten my money back or a new printer. I have been calling BEST BUY customer service since December 7, 2023 and keep getting the run around. The agents lie to you just to get you off the phone. They refuse to let you speak with anyone other than a supervisor. The disconnect the line and never call you back. The store employees are just as bad. I'm going to the BBB first thing Monday and file a complaint.
No, I would not recommend this to a friendI want to return it and get my full refund!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it. I want to return it! I hate the fact that I can only print for the stupid app, artspira! The images come out fuzzy and too light. I can't change the size of the image on the box provided to sublimate on tumblers. I want my money back!
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother SP1. We appreciate your feedback. I understand you are planning to return the Brother SP1. If you still have the machine, we’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/SP1
Tshirt printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is not as bright as it should be when it applies to shirts or products.
No, I would not recommend this to a friendBrand response from Brother
Posted .When printing on sublimation paper, the color will look lighter on the paper. Please make sure that the "cut corner" of the sublimation paper is on the lower right-side of the tray before printing. Once the print has been heated and transferred to the project, the colors should be more vibrant. If you continue to experience the same issue with the SP1 Sublimation Printer, please contact Brother Customer Service at:
https://www.brother-usa.com/support