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Customer Ratings & Reviews

$96.28

Customer reviews

Rating 4.7 out of 5 stars with 400 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 400 reviews
  • Rated 5 out of 5 stars

    Good Quality,

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and toner life for my brother printer. Excellent quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works and do the job for a reasonable price. Merry Christmas.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Toner for days

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never have any issues with getting toner to connect and work with my printer...does what it is supposed to do, put ink on the paper

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    toner for printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect for my laser printer. good price for the toner.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    thought it would last longer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ok yield disappointing, expected it to prt more pages

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive since I had to buy the color cartridges

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cartridges cost most then the printer cost and they only lasted 3 months. The staff at Best Buy were courteous. The store did not offer a military discount, which would have been nice. thanks Paul

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works ok, but kind of pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The toner works fine in the printer. It's quite pricey for a toner cartridge. The one good thing is that at least this is the high yield toner, so it's supposed to last quite a long time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Longer lasting Ink but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Longer lasting ink, however costly to replenish every time it goes out. I would not recommend for businesses that have to print a lot because this is not cost-effective at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    need instruction for drum counter re set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty basic, but brother needs to put instructions in the box on how to reset the drum counter or it won't work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Messy pages

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box the cartridge dumped toner on pages. It took about 50 sheets to final clear up. Occasionally pages will print with spilled toner.

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      We are sorry that you are experiencing issues with your Brother TN-227BK toner. If the new toner cartridge has been installed and toner has leaked inside the Brother machine, do not remove the toner cartridge from the machine. Contact Brother Customer Service via chat, email or phone by using the link below so we provide you our assistance:

      https://www.brother-usa.com/brother-support Brother

  • Rated 3 out of 5 stars

    Needed Additional cartridges - but NOT in stock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to purchase Black Toner Cartridge and three additional Color cartridges were not in stock. Had to order for home delivery in two days !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hoping for better output

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “starter” toner supplied with the printer was completely insufficient. Hoping that this version lasts longer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    its geniune toner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what you would expect. However I don't see any vast improvement over non-genuine toner quality and expected output.

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi, Brother strongly recommends that customers use only Brother Genuine cartridges for optimal results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty may not apply to any problem that is caused by the use of third-party supplies. If you have purchased a compatible cartridge and have any questions, please contact the seller. Brother

  • Rated 3 out of 5 stars

    Toner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't yield as many copies as it says it does. But it's better than ink cartridges.

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      We are sorry to hear that you are unhappy wit the yield of the Brother TN-227BK toner cartridge. Page yields for genuine Brother toner cartridges are based on ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content. Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage will use much more toner and will shorten the life of the toner cartridge. If you feel that you printed less than advertised, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/brother-support Brother

  • Rated 2 out of 5 stars

    So disappointed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed with this printer. I didn’t set it up until December, even though I bought it months earlier. Literally, after 3 uses, a black shadow prints on the entire document, no matter which paper I choose. Even though it’s brand new, I took out the cartridges and wiped them down as per the manual; it didn’t help.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pricey but if your in a pinch.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it needs to do but kind of pricey so shop around if you can!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one came bad and was leaking. Best Buy fixed the problem that day. Thanks BB.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Toner works well but expensive re small business p

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Toner good but for small business gets expensive quickly especially for the color components

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    cartridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have not used this product at this time. Waiting for current cartridge to expire.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was but the printer was faulty so unable to use

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      We are sorry to hear that your Brother machine is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support Brother