Customer Ratings & Reviews

Nice printer. Easy to set up and the wireless print option works great.

You get what you pay for inexpensive I have nothing else to say about it

I love this printer....but the ink can really go. So make sure you have extra ink on hand.

I love brother's products and best buy made the purchase very smooth

Although the documentation says that the printer can print on #10 envelopes, it cannot print within a half inch of each edge of the envelope. Because of this I cannot use stamps.com to print postage on the envelope. I contacted Brother and they had no advice. Printer was returned to Best Buy.

Do not buy this. Ever buy an item and think that you should keep the box for 30 days because you just have a terrible feeling it is going to break? Well this printer is just that item. The negative reviews were, well Correct! This was not to be a heavily used printer, but there was a need for something to be printed every so often. Purchased 10/31/25 and here is just outside of the return ( and no box) on 12/18/25 and it has stopped working. No-reboot, no internet, no wifi. Nothing. Yes it is on. No it does nothing. Just a large paperweight that is not even very heavy. Glad I kept my old GIGANTIC Brother machine. It works fine, just big. Find something better!

GSO Store persons were exceedingly professional. Pickup was a easy. Thanks very much.

Literally one day after my BesBuy return window closed, the scanner stopped working right. It's only on the feeder window, but I need that. It appears to be overexposing on one side. Contacted Brother Support which was awful. They were condescending and jerks. I am A+, Network+, Linux+ and CISSP certified and worked in technology for three decades. OF COURSE I CLEANED THE GLASS... They said someone would email me within 24 hours. Three days later, I get an email saying they can't reproduce it. So I'm supposed to give them my phone number and a time to call. I did that three days ago and have heard nothing from them. What piece of garbage and crappy way to treat your customers. I'm sure it's their desire, but I'm about to toss it in the trash and go back to HP.

Excellent! Great transaction, great customer service

Good price and easy to use and set up. Geeksquad was very helpful also.

So far so good, printer shipped fast and works well

Great printer for home office use - set up was very easy.

Easy to use, super user friendly and easy to set up

Love it! Quick delivery. Easy to set up. Easy to use.

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Just put the printer together and everything connects not so easily, but the worst part besides going around in circles to connect to wifi is that the power cord keeps falling out of the printer and shuts off. I tried taping it using four pieces of durable tape and not scotch tape and it won't work. Turns out I have to contact Brother now as it's almost a month and no service through here. I need a replacement cord not service!! What a hassle.

This unit is impossible to set up the scan option, which was the main reason I purchased it. Item will be returned. It really put me in a bind, being unable to scan items before a big deadline. I raced around to buy a cord to connect my pc to this unit, since the wifi-scan option wasn't functioning. Their customer service assistance is virtually non-existant. Very disappointed.

Very tedious to set up. I would not buy it again.

Much harder to set up than my previous HP printer. Prints very slowly!

I thought this would be easy set up but was told I need to use a cell phone. I do not use apps. I wanted to exchange for a more simple set up but was told I miss the deadline of 15 days because I was out of town when it arrived and I just got it from my neighbor on the 19th. This is so unfair and I will not buy products from Best Buy in the future.