Customer Ratings & Reviews
- Model:
- MFCJ1360DW
- SKU:
- 11136711
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Good Basic All In One Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic all in one printer / scanner / copier. Good buy for the price.
I would recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was easy. The use is easy. I am printing from my phone and laptopn
I would recommend this to a friendPrinter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be better if it didn’t jam every 15-20 sheets. Also, the set up was awful. Otherwise it works well.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having paper jam issues with the Brother MFCJ1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/188610
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/188609
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/188722
Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/188730
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1360DW
- Pros mentioned:Overall performance
No longer turns on after only 4 months!?!?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great when it did, recently it just stopped turning on. No light or sign of any other problem just no longer powers up. We are not heavy users either.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having no power issues with the Brother MFCJ1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32511070003/workspaceContext/workspace/processedPrint/Answer/188830
If you still have difficulties, please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCJ1360DW
Brothers Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice printer. Easy to set up and the wireless print option works great.
I would recommend this to a friendAmazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this printer....but the ink can really go. So make sure you have extra ink on hand.
I would recommend this to a friendBrothers Printers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love brother's products and best buy made the purchase very smooth
I would recommend this to a friendBrother Printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for inexpensive I have nothing else to say about it
No, I would not recommend this to a friendBrand response from Brother
Posted .We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother MFCJ1360DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1360DW
Envelope print not usable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although the documentation says that the printer can print on #10 envelopes, it cannot print within a half inch of each edge of the envelope. Because of this I cannot use stamps.com to print postage on the envelope. I contacted Brother and they had no advice. Printer was returned to Best Buy.
No, I would not recommend this to a friendDead in 2 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. Ever buy an item and think that you should keep the box for 30 days because you just have a terrible feeling it is going to break? Well this printer is just that item. The negative reviews were, well Correct! This was not to be a heavily used printer, but there was a need for something to be printed every so often. Purchased 10/31/25 and here is just outside of the return ( and no box) on 12/18/25 and it has stopped working. No-reboot, no internet, no wifi. Nothing. Yes it is on. No it does nothing. Just a large paperweight that is not even very heavy. Glad I kept my old GIGANTIC Brother machine. It works fine, just big. Find something better!
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having connectivity issues with the Brother MFCJ1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCJ1360DW
Great Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GSO Store persons were exceedingly professional. Pickup was a easy. Thanks very much.
I would recommend this to a friendAwful. Stick with HP.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally one day after my BesBuy return window closed, the scanner stopped working right. It's only on the feeder window, but I need that. It appears to be overexposing on one side. Contacted Brother Support which was awful. They were condescending and jerks. I am A+, Network+, Linux+ and CISSP certified and worked in technology for three decades. OF COURSE I CLEANED THE GLASS... They said someone would email me within 24 hours. Three days later, I get an email saying they can't reproduce it. So I'm supposed to give them my phone number and a time to call. I did that three days ago and have heard nothing from them. What piece of garbage and crappy way to treat your customers. I'm sure it's their desire, but I'm about to toss it in the trash and go back to HP.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear your experience with Brother Customer Service was poor. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/MFCJ1360DW
Thank you again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Great transaction, great customer service
I would recommend this to a friendPrinter
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good price and easy to use and set up. Geeksquad was very helpful also.
I would recommend this to a friendNice printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, printer shipped fast and works well
I would recommend this to a friendBrother Printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer for home office use - set up was very easy.
I would recommend this to a friendLove this machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, super user friendly and easy to set up
I would recommend this to a friendLoyal Brother Printer Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Quick delivery. Easy to set up. Easy to use.
I would recommend this to a friendasserted business has Xerox.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.as company deviatory to a palely day. to an order as Schock. as business deal of beauty prodders goods. buy need lately smaller pricing at an up slightly. many mornings as has beastly likely at a partier number. needed as a jockey kind likely sonority as form order checking balances. shock as365.85price as daily cost. greedy as a likely. diverting as a doer cost pie of ice cream on weather days.
I would recommend this to a friendA pain in the neck and faulty power cord falls out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just put the printer together and everything connects not so easily, but the worst part besides going around in circles to connect to wifi is that the power cord keeps falling out of the printer and shuts off. I tried taping it using four pieces of durable tape and not scotch tape and it won't work. Turns out I have to contact Brother now as it's almost a month and no service through here. I need a replacement cord not service!! What a hassle.
No, I would not recommend this to a friend