Customer Ratings & Reviews
- Model:
- MFC-J497DW
- SKU:
- 6239806
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.
This summary was generated by AI based on customer reviews.
Awful!!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is awful! I've had it for 2 years. I was never able to fax anything and now it won't print with all new ink cartridges and after cleaning the printer heads. I bought this because I had good experience with another brother printer. It lasted for 10+ years. This one is terrible! I wouldn't recommend it to my worse enemy!
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your MFC-J497DW is no longer printing and you have performed troubleshooting steps and that you are unable to send faxes. We believe the additional steps below should help you in printing and sending faxes:
Printing blank: https://help.brother-usa.com/app/answers/detail/a_id/156138
Problems sending faxes: https://help.brother-usa.com/app/answers/detail/a_id/128645
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Broke immediately...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxed it, inserted ink, and started initial setup. Setup fails and says one cartridge is low. It tells me to take it out and reinsert it (on the printer screen itself). During the setup it decided to leak the entire blue ink cartridge inside the printer. Now my hand and cabinet are blue.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello James, We apologize the broke cartridge broke immediately.
Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorized third party ink and/or cartridges.
If the ink cartridge is new and has not been installed into the machine, please do not install the ink cartridge. Place the ink cartridge back into the ink cartridge packaging and contact Brother Customer Service.
If the ink cartridge has been installed into the machine and ink has leaked inside the machine, do not remove the ink cartridge from the machine. Contact Brother Customer Service.
Contact Brother Customer Support:
https://www.brother-usa.com/brother-support
Works when it wants
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not user friendly to me at all... it’s always offline for some reason...
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, I'm sorry to hear the MFC-J497DW is not user friendly and always offline. I'd like to help. Follow the steps below to resolve the issue.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002646_009
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
printer jamming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer constantly jammed right out of the box. After an hour of continuous jams the last one tore the paper in the back rollers with no way of getting it out. All the other functions worked well but unfortunately the printer is unusable due to the unreliability. I will be returning.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we apologize you are experiencing a issue with jammed paper. We would love to help you with this issue. We do not recommend using the following types of paper. Damaged, curled, wrinkled, or irregularly shaped paper. Extremely shiny or highly textured paper. Paper that can't be arranged uniformly when stacked. Here is a FAQ that may help.
https://help.brother-usa.com/app/answers/detail/a_id/155517?R3ModelID=MFCJ497DW
If this still does not resolve your issue, please contact us by Email or Live Chat so we can work on this together. https://www.brother-usa.com/support/mfcj497dw
- Cons mentioned:Paper jam
It never worked
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it a a gift just set it up and paper always jams.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand your MFC-J497DW is getting paper jam. We'd like to help. Please visit the Brother web site at the link below where you can find many helpful FAQs or contact Brother Customer Service directly.
https://www.brother-usa.com/support/mfcj497dw
Not the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was slow and not very user friendly. Even some times paper was jamming.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your experience with your Brother MFC-J497DW has not been favorable so far and we'd like to help. If you continue to experience issues, please contact Brother Customer Service directly at https://www.brother-usa.com/support/mfcl3770cdw.
- Cons mentioned:Paper jam
Problems from day 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I plan to return this product. I was not able to connect it via WIFI. The paper jams before anything prints.
No, I would not recommend this to a friend Printer Headache
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was very difficult to set up. I had to pull the ink in and out several times and it leaked on hands and flew on the wall.
No, I would not recommend this to a friendDifficult to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer very slow. Very difficult to set up. I had to have an IT person come in. It wouldn’t recognize my lap top to connect
No, I would not recommend this to a friendOk printed but not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works sometime and that is frustrating, it certainly could be better
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing connection issues with your Brother MFCJ497DW machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Printer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a problem with it printing good all the time
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we understand you are experiencing issues with your print quality with your MFC-J497DW. We'd like to help.
https://help.brother-usa.com/app/answers/detail/a_id/156166
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Not a good idea
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this printer. I've only used it several times It jams quickly and needs ink
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your experience with your Brother MFC-J497DW printer has not been favorable so far. We have many helpful resources on our website which may help resolve the paper jam issues. Paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. If the issue persist, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/mfcj497dw
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken right out the box. Didn't print several colors. Cheap build quality. Bought this because I liked the simplicity of it. Went back to Canon after returning it and have no issues.
No, I would not recommend this to a friendBrother MFC J497DW
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse printer you can ever purchase. The paper gets stuck every single time you make an attempt to print. You have to pull the papers out of the back, before the next paper can print. It makes a noise when is printing and takes a very long time to print each page.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Sandy, I'm sorry to hear your printer is getting jammed. I'll be happy to help you. Click the link to resolve the paper jam.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00000495_054
If the issue persists, please contact our customer support team for warranty options via Email or Live Chat:
https://help.brother-usa.com/app/ask/p/9290
Terrible Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color quality is trash, the printer is unbelievably slow, jams print jobs then restarts them and keeps printing countless copies all on its own. Complete waste of money, especially if you're using the color copies for work purposes.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Eddie, I understand you are experiencing issues with the print quality from your Brother MFC-J497DW. When printing images, the image's resolution affects the final quality of the printed document. Many web images and pictures taken with mobile device cameras, are not suitable for printing because of low image resolution. Images that show compression artifacting (distortion), dithering, or other image imperfections when viewed on your monitor or mobile device, are likely not print quality and any distortions seen will affect the final print output.
The lower the image resolution, the smaller the print size must be to maintain acceptable quality.
Examples:
- A 72 DPI image can only be printed up to 6 x 8 without distortion.
- For 8 x 10 prints, your image should be at least 300 DPI to be printed without distortion.
Here is a FAQ with additional information:
https://help.brother-usa.com/app/answers/detail/a_id/156166?R3ModelID=MFCJ497DW
If you still have the same issue, please let us know by Email or Live Chat.
https://www.brother-usa.com/support/mfcj497dw
This printer has lots of issues-runs thru supplies
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other than this model, I have purchased about 5 brother printers over the years and been quite satisfied. This model is terrible!!!! It runs thru print cartridges like water, it can't print double-sided about half the time, the paper feed does not work well, and it is very slow.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello, stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. We will be glad to work with you regarding the issues you are experiencing with printing duplex and paper feed issue. Please contact us by Email or Live Chat.
https://www.brother-usa.com/support/mfcj497dw
Ok printer for beginners
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fax is horrible send 5 to 6 pages at once is the only problem other than that it’s a good buy!
I would recommend this to a friendHate It
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They wanted $199.99 to get the internet not me. I would not recommend this item to you at all.
No, I would not recommend this to a friend- Pros mentioned:Wireless
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to work called Custer service and still no luck
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello. Thank you so much for the feedback on your Brother printer. Thanks for giving us feedback on the experience you've encountered with printer not working. We apologize for the overall support experience in getting this matter resolved. If there's anything else we can help you with, please don't hesitate to contact us for support.
https://help.brother-usa.com/app/ask/p
Refused to work after ink replacement
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this product. It worked great until I had to replace the ink. I replaced it with the recommended brand ink and it would not print. It drained all the ink but nothing would print after the change.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your Brother MFCJ497DW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support