Customer Ratings & Reviews
- Model:
- MFC-J497DW
- SKU:
- 6239806
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it was easy to set up, the first time I tried to print two-sided, it jammed and I could not for the life of me clear the jam. I take apart half million dollar pieces of equipment for a living and rebuild them, this is not worth it.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello Steph, paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. Here are two links for loading the paper in the printer and for the recommended paper and weight.
https://help.brother-usa.com/app/answers/detail/a_id/149415
https://help.brother-usa.com/app/answers/detail/a_id/149554
Worst printer ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is awful! It takes forever to print a simple page and the quality is bad. I can't even get it to print now and I've only have this thing for like 3 weeks. Of course it's past the time that I can return it.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thanks so much for the feedback on your Brother MFC-J497DW printer. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. This is a option that you have in getting this issue resolved. Please don't hesitate to contact us for support by using the link below.
https://help.brother-usa.com/app/ask/p
Terrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer... Worked great for the first few months now it’s awful. It randomly chooses what it’s prints. Most documents come out half printed. We’ve tried new ink but it seems like an issue with the mechanics inside machine.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we understand you are experiencing an issue with documents half printing and we can understand your frustration. We'd like to help. The FAQ below can assist you.
https://help.brother-usa.com/app/answers/detail/a_id/53700
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
- Pros mentioned:Print quality
This is a great little printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After buying a few loser printers (should I mention them? Nah), I went back to Best Buy and found a wonderful printer! I not only looked thru the printers they had, but tried them out as far as: did I like their set up, could I understand their instrucs on the screen (much nicer /readable screen than Canon Pixma- whoops, I wasn't supposed to mention names), did I like their looks (yeh, that matters), and could I put more than 4-5 sheets of paper in them? This has a whole roomy tray to put paper in-- woo-hoo! So I bought it, got it home--easy setup, easy everything (except I still miss enclosed manuals!). And does NOT look cheap, like some others I could mention but won't. AND quiet? WOW. And fast? Oh yeh. It behaves like a professional printer should! And all for 59.99--well, tho now it's 49.99--snap it up, folks, it isn't going to get much better than this! Also- if you are looking for the ink cartridges- don't expect it to match the model no. That threw me at first. The ink cartridges for this baby are (for color) LC30113PKS meaning you get 3 cartridges of different colors. I am not sure what the black is yet but that shouldn't be hard to find. I Know Best Buy carries them. I won't use anything but Genuine inks now tho- as I ruined a great Brother printer some yrs ago with "compatible" ink spilling into it and it was too far gone to fix. My sis said she had the same problem, so it's very risky. The ink is not that expensive..not as expensive as some other printers (whose names will not be mentioned...;))..PS I would have given it all excellents in the breakdown but since it was reduced 10.00 a few days after I bought it, I am a tad disappointed. Still, was a really decent value even at 59.99.
I would recommend this to a friend Worst printer yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer yet! It will not stay connected to internet wireless or wired. Troubleshot internet and no problem there. Reset printer multiple times and still same issue. This crap has to go back not worth the money time or Aggravation
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand your Bother MFC-J497DW is having connectivity issues. Please contact Brother Customer Service directly at the following link so we can help https://www.brother-usa.com/support/mfcj497dw
Brand new printer that does not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Called several times and stayed on hold for hours only to find out that. The printer worked for a week and then stopped. The help desk walk me through trouble shooting to no avail. I now have a brand new printer that doesn't work.
No, I would not recommend this to a friendbeware of generic carts
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK but won't accept generic compatible ink carts. I've tried 4 different brands of generics and none fit, I refuse to pay for OEM. I now have a door stop.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, Brother strongly recommends that customers use only Brother Genuine cartridges for optimal results. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty may not apply to any problem that is caused by the use of third-party supplies.
Almost impossible to set up[
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried to attach wifi to no avail. I plugged in the phone line and it shut down my phone system, I have not been able to print anything. I hope to return it.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you for taking the time to give a review of the MFC-J497DW printer. We appreciate your feedback. Your opinion is very valuable to help improve products as well as our service. We do want to address your feedback on this machine with issues of connecting to Wi-Fi and how the printer shut down your phone line system. If you have not processed your return, please feel free visit the following URL , https://www.brother-usa.com/brother-support , for online troubleshooting assistance or give us a call at 1-877-BROTHER(877-276-8737) Monday -Friday 9AM – 9PM EST and we will further investigate all of your concerns. Again, we appreciate your time and thoughtful feedback.
Very slow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to print anything, and it’s in black! Not color!
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, Print Speeds, stated as pages per minute (PPM), reflect measured values based on Brother's particular testing conditions and are for reference only. Actual print speed may vary depending on printing conditions such as computer configuration, operating system, document complexity, printing frequency, connection method, application software and other factors. Here is a FAQ that may help.
https://help.brother-usa.com/app/answers/detail/a_id/155828?R3ModelID=MFCJ497DW
Please let us know by Email or Live Chat if you have any questions. https://www.brother-usa.com/support/mfcj497dw
junk do not buy this thing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this thing will give you gray hair. hard to set up,no tech support,etc. i have to get a new printer. I am 70 years old and i use it small things and this junk would not let me do that without fighting it.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Jerry, We are sorry that you are experiencing issues with your Brother machine and we understand your frustration. Our Customer Support Team would love to hear from you so we can guide you with the set up of your machine.
https://help.brother-usa.com/app/ask/p/9290
Not exactly fast
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes hours to print out 5 little pages. Basically 1 page per hour.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you for taking the time to review the Brother MFC-J497DW printer. I appreciate your feedback to help improve of our service and your opinion is very important to us. This is saddening to see you have had a poor customer service experience and I want to help with this issue. Please visit the following URL to reach out to me so we can further investigate this issue: https://www.brother-usa.com/brother-support
So far okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still can't figure out the fax to pc. Cannot get that to work.
No, I would not recommend this to a friendPrinter disconnects from WiFi often
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a ok printer, I owned others that are easier to use.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello Nesto. I understand how frustrating it could with the MFC-J497DW dropping wireless connection. We do have FAQ link that my help resolve this issue. If you need further assistance, please don't hesitate to contact us for support.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00100429_002
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poorly made. Price was cheap and I now now why.
No, I would not recommend this to a friendIt's OK. Color is poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly would never recommend this to anyone. It's color is poor and even though I really don't use color enough. It would be nice to have a color print.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello, We apologize you are having a issue with print quality. We will be glad to assist you. Depending on the current settings in the printer driver, you can make changes to the settings to improve print quality. Here is a FAQ with steps to make those changes.
https://help.brother-usa.com/app/answers/detail/a_id/156166?R3ModelID=MFCJ497DW
If you still have this issue, please contact us by Email or Live Chat so we can work on this together.
https://www.brother-usa.com/support/mfcj497dw
Do not waste your money on this one!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am genuinely shocked that this made it to market. Print quality is horrible. Embarrassing to be sold as a color printer. Black and white print quality is faded and poor.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Aligal, I apologize you are experiencing an issue with print quality. Depending on the current settings in the printer driver, you can make changes to the settings to improve print quality. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/156166
If this still does not resolve your issue, please let us know by Email or Live Chat.
https://www.brother-usa.com/support/mfcj497dw
Brother MFC-J497DW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked design, but would not function. Returned for full refund. Worked (chatted) with Brother on (2) occasions for over one hour each and unable to solve problems.
No, I would not recommend this to a friendPrinter does not work properly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only Prints. No scanning of fax. Tried trouble shooting, but only recommendation is to turnoff and turn back on.
No, I would not recommend this to a friendStopped working 6 months after I got it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working 6 months after I got it and I had to spend more on a replacement because this model wasn’t available to just replace. Disappointed.
No, I would not recommend this to a friendeven the geek squad can not get it working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.INSTRUCTIONs uncleaR SEVERAL WEEKS and not yet installed Geek squad online could not GET UP AND RUNNING i WENT TO THE BROTHER SITE AND IT'S NUMBER DO NOT SHOW AS BEING SUPPORTED.
No, I would not recommend this to a friendBrand response from Brother
Posted .We’re so sadden to hear that you are having trouble with your Brother MFC-J497DW printer. We appreciate your business, and we want to provide the best possible customer service. Your Brother includes a 1 - Year Exchange Warranty plus free technical support for the life of your product. If you still need assistance with this issue, please contact Brother Support at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST