Customer Ratings & Reviews
- Model:
- MFC-J497DW
- SKU:
- 6239806
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.
This summary was generated by AI based on customer reviews.
Ugh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer constantly jams. No matter what I do or what paper I use it jams. WAIST of money
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, I know this is frustrating. I'll be happy to assist you. To clear your document jams follow the link below.
https://help.brother-usa.com/app/answers/detail/a_id/141157
Doesn't work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this November 16th of 2019, used it once, now it won't print. So angry!!!!!
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, I apologize you are experiencing an issue with printing on your Brother MFC-J497DW. Generally this issue is caused by an interface problem or incorrect driver settings. Here is a FAQ that may help.
https://help.brother-usa.com/app/answers/detail/a_id/64257?R3ModelID=MFCJ497DW
If you still have the same issue, please let us know by contacting customer support.
https://www.brother-usa.com/support/mfcj497dw
Didn’t come with ink.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What kind of printer doesn’t come with starter ink? What a joke. Skip this one.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Matthew, Oh no! I apologize the starter ink cartridges was not included with your machine. Please contact our customer support team to resolve this is matter quickly via Email or Live Chat:
https://help.brother-usa.com/app/ask/p/9290
Crap
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in Jan 2020 doesn’t work anymore it’s only been 5 months
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, I'm sorry to hear that your MFC-J497DW is no longer working. I know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Please contact our Customer Support Team:
https://www.brother-usa.com/brother-support
Hasn’t worked yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Says ink cartridge is empty and it isn’t. Won’t work.
No, I would not recommend this to a friendBrand response from Brother
Posted .Thank you for taking the time to review our Brother MFC-J497DW printer. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST
https://www.brother-usa.com/brother-support
Not that great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars for black and white good.... anything else bad!
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, we are sorry to hear that your Brother MFC-J497DW is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Please reach out to us directly at our website: https://www.brother-usa.com/brother-support
Printer not good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ink smears i ended throwing it away. too slow printing
No, I would not recommend this to a friend!!!!!!!!!!!!!!!!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you do not want this review handled it very badly !!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your Brother MFCJ497DW machine is not working properly. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Very very bad costumer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very bad experience I do not recommend to any one
No, I would not recommend this to a friendIt never worked
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not worked! Thankfully I purchased the Geek warranty thing.
No, I would not recommend this to a friendScanner Feeder is Terrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The scanner feeder option never works. It is really terrible.
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry to hear that your Brother MFCJ497DW machine automatic document feeder is no longer working. We know this is frustrating. We would love to hear from you with details to be able to get your machine up and running again. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Dull
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed that colors are dull. Wish it was more vibrant
No, I would not recommend this to a friendBrand response from Brother
Posted .Hello Teee. Having a color printer that produce dull colors don't go hand in hand! We do have a link below that may help with getting more vibrate colors from the MFC-497DW. If there's anything else we can help you with, please don't hesitate to contact us for support.
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00100359_502
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was not compatible with the HP computer.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Lulu, I apologize the Brother MFC-J497DW did not work with your HP computer. We will be glad to go through some trouble shooting steps with you. Please contact us by Email or Live Chat, and we can work on this setup together. https://www.brother-usa.com/support/mfcj497dw
sucks
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer will not ever print when I need it to print......
No, I would not recommend this to a friendBrand response from Brother
Posted .We are sorry that you are experiencing printing issues with your Brother MFCJ497DW machine and we understand your frustration. We'll be happy to help you. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Lemon
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a year old and doesn’t print whole sections
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand you are experiencing issues with your print quality for your Brother MFCJ497DW machine. We'd like to help. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Black & White Printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped printing in color two weeks after purchasing.
No, I would not recommend this to a friendBrand response from Brother
Posted .We understand that you are experiencing issues with the Brother MFC-J497DW printer and we'd like to help. We have many helpful resources on our support website which should address this issue. If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/mfcj497dw
Printer/fax/scanner/copy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is undoubtedly the worst printer I have ever owned.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Edgar, we apologize you are experiencing an issue with the Brother MFC-J497DW. We will be glad to assist you with any questions or issues you may have. Here is a link for contacting us directly. https://www.brother-usa.com/contact-us
Very good printer/ value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with the functionality of the printer and the BB value.
I would recommend this to a friend- Pros mentioned:Print quality
Good printer for a start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im fairly satisfied on my first use of this product. I was used to have printer which prints faster than this but as long as it gets the job done, Im fine with it. It took 30-45 mins to install the printer and my laptop but after those steps are done, its a breeze. Printing is fine but the ink kinda messy looking for me so Im debating whether its from the paper vs machine. I need to have more prints to figure that one out. It dries out pretty fast. Overall, I can recommend this to a friend. Ink is cheap compared to hp and epson so its a huge plus.
I would recommend this to a friend Good for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has 3 years. Its still working! Good one for the price.
I would recommend this to a friend