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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,140 reviews
  • Rated 4 out of 5 stars

    Nice all in one but hookup had some hiccups

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Brother printer. I have always used HP but I did not see one in my price range that wasn't a top feed operation. This one was priced right and the paper is fed from the bottom and enclosed. The printer seems to work good. I haven't tried to fax yet but scanner and printing is as expected. I do consider myself somewhat tech saavy, however,set up wasn't as easy as expected and I do not have an eight year old handy to do it for me either. Getting the printer to work with the usb connection was a snap, so printing directly from the desk top wasn't a problem but getting it set up wifi for my android phone and my kindle tablet took some effort. The wifi items couldn't find the printer. After about an hour and a half of fiddling around with restarting the computer and router, unplugging the printer and deleting and reinstalling apps , I finally bumped into the wifi direct connection on the printer. It kinda works like hooking the phone to the car through bluetooth. After that it works like a champ. This method is not covered in the quick start instructions or in the online troubleshooting directions. I was just about to call customer service when I found it on the printer. So far the item is good but the advanced setup instructions are not. May the wifi gods smile on you and if they don't try this fix.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wireless

    Rated 5 out of 5 stars

    Ease of use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is very easy to use. We had no problem setting up on wireless. I am happy with thisprinter

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Great Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. I use it to print, copy and Fax. It does all three functions well. Ink is reasonably priced.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Wireless

    Rated 5 out of 5 stars

    I like Brother printers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I have had other printers before but it so easy to connect to internet for wireless and the quality is great

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    Good Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer does everything Copies,Scan,Prints and Faxes. Not bulky and does not take up a lot of room. Very reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Super printer for a great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a huge Brother printer fan, and this one is no different. Easy to install, use, and the ink is always affordable!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wireless

    Rated 5 out of 5 stars

    Great for college students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son, who is away at college. Easy to set up, exactly what he needed. Shipped directly to him in two days.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and use via my mobile phone. Print quality is pretty good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    This printer has everything I needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer doesn't take up to much space. Was very easy to connect to my laptop and the price was great!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Good printer, Great Price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought this I didn't know it would get a bundle price when included with my laptop so was surprised when checking out received a $40 discount bringing it down to $50. This multi-function printer has all your needs and gets the job done in a reasonable amount of time and quality. It uses individual ink tanks to save on ink costs. Printer drivers come on enclosed CD but can be downloaded if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wireless

    Rated 5 out of 5 stars

    Great printer for home used or small office!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is very easy to used and works fantastic ! Compact and wireless. Love that you can print from your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up. Quality fine. Not always intuitive. Previous Brother All in one printer was reliable

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 5 out of 5 stars

    Great over all printer!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, space saver, rich colors, quick to print and scan. I’ll be sticking with brother printers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer does everything it says it does it prints good quality pictures and is very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, nice printing and with double side print. Nice Auto feed for coping.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 5 out of 5 stars

    Brother MFC-J497DW

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer at a great price. Quick and easy setup. Print and copy works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wireless

    Rated 5 out of 5 stars

    Wireless

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer I can print from my laptop and phone. With easy setup it made it so much better

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Fits my needs perfectly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot speak for others but what I need is a color printer with reasonably priced ink. I don't do that much printing. I don't need nor use the scanner or the fax. The wireless function I use and is a great convenience. I liked the price very much and the design appears to be very good. I particularly like the paper drawer insuring the proper paper loading that prevents jambs. Yes I am very pleased with this printer

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was easy to setup and connect to wireless network. Print quality is great and printer is quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Best all around printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to setup and at a great and fair price. Would highly recommend this printer.

    I would recommend this to a friend