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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 2,140 reviews
  • Pros mentioned:
    Ease of use, Size

    Rated 3 out of 5 stars

    Great printer for college students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this printer for my son at college and it’s very easy to use and small enough that’s it very convenient.

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi Selena, We appreciate your feedback. Please let us know if there is anything we can assist you with in the future. Brother

  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Good for small projects

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a quality machine and good for small projects. I had to purchase a bigger one because of the volume of printing I had to do.

    I would recommend this to a friend
  • Cons mentioned:
    Paper jam

    Rated 1 out of 5 stars

    Bought two and both were defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this printer. It was nice to be able to connect my smartphone and chromebook to it. It printed on regular paper just fine, but I use a printer for photos, and this is where they failed big time. First photo I tried to print the paper jammed. Same with second and third. Finally got one to print and there were lines across the whole page and black splotches on the page. Boxed it up and brought it back and got one just like it. I was happy with the first 4 prints I did on 8 by 11 paper, but then the prints came out orange. Did maintenance print quality run and saw 2 colors were not printing. I called Brother support and they walked me through how to purge the ink heads. Great. That worked, but it used up all the ink! So I asked Brother to send me new ink cartridges. They e mailed back the following day that they are out of stock on Black ink and it will be about 4 weeks. So, I boxed the second one up also and ended up buying a Canon Pixma G4210 with the ink reservoirs. Of course that Canon costs a lot more initially, but will end up saving money over the years by not having to buy expensive cartridges so often. You get what you pay for. This Brother printer was $50 for a reason. If you plan on printing photos, and a lot of them, this is not the printer for you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 4 out of 5 stars

    Great Home Printer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a home printer that could be used wirelessly. Have had no issues with this product and ink has lasted longer than my old printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far it's perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this product about a month, but so far it is easy to use and just what I need for small, at home printing.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was cheaper to buy this printer instead of replacing cartridges on my other printer, another brother btw. This one does a great job and is VERY quick. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great printer for a great price

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned this printer for almost 2 years now. It is by far the best printer I’ve owned and the price was unbeatable.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Brother all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine easy to set up ,used the cable method but you can use wireless.a great buy for the money.have to look into ink cartridges for future

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely print documents so this was a perfect purchase for at home use. Not very fast however it gets the job done well. Easy to scan, copy, and print documents. Simple setup too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    very easy simple and cheap

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very simple to set up and just works. The brother software has a good collection of utilities. I mainly use black printing but the color is good also. The scanner works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good bang for your buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this printer seems pretty good. The footprint is a little large but it has all the functions needed for an engineering student. I picked this printer up on sale for $59.99 and was a little disappointed that it did not come with the USB a to USB b 2.0 cable, so you have to factor that into the price. I have not done any heavy printing yet (2 calibration pages and 1 page email) and already the cartridges are reading as 90% full. So between the cable not being included and how quickly it uses ink, it loses 1 star.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last all in one brother wouldn’t stay on line but I loved it and had it for many years. I stayed with brother because of their customer service. I love this. It is so easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what I need it does great. This isn't the highest end but for the price it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great printer for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good print. Uses a lot of ink. A little slow but gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size

    Rated 3 out of 5 stars

    good size but ink goes fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good size and scans well but the ink goes through really fast

    I would recommend this to a friend
    • Brand response from Brother
      Posted .

      Hello, stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Brother

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little printer is so easy to set up. Works perfectly. I previously had a canon printer, and this printer is 100 times better in performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for a reliable, quality printer that didn't break the bank. This Consumer Reports recommended model fits the bill. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Brother printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is okay easy to use easy to install the price is great will recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to buy ,easy to set up in no time .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Bestbuy by PDX store looking for new printer.With store personal helpings to choose we left less than 30 minutes.Got home and connected less than 20 minutes ,it all done.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Brother is the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product ; easy to install without the included cd by downloading driver.Have been using and giving Brother printers for at least 20 years.

    I would recommend this to a friend