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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,140 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Brother printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is okay easy to use easy to install the price is great will recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It's a little loud when printer starts and I've noticed that I have to be really close to it while scanning to my computer but it works great. My print quality is great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great little machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older Brother ink jet after nine years. J497 is a good machine, very easy to set up. Wifi works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a brother printer for years and decided to get the updated one. Everything seems to work fine right now and it was easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great printer. It prints quickly, quietly and with good quality. One of my favorite features is that it will print front and back.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Brother has never let me down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these for my girls, they said it was no problem hooking them up. I always likely Brother printers and will continue to buy them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great inkjet printer, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Brother products and bought this to replace an ageing and malfunctioning HP inkjet. This does a fantastic job of printing both black and white and color. The only drawback is that it sucks down ink like nobody's business. This thing runs through cartridges like grain through a goose, and we do very little printing each day. So I will recommend it, but beware of this drawback.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Brother Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer. Ink cartridge kinda of a challenge to prepare and insert. But, printer is user friendly once set up properly .

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great Printer at a very low price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints fast and clear. Wifi setup was easy. I have my wife, my mother-in-law and me hooked up to print. Expected it to be much slower than it is. Looks good too.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Excellent print quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was super easy to set up. Great features like double sided copies, color, and WIFI connectivity. The print quality is top notch for such an affordable printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good printer for home

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has everything I need...printing, fax, scanning. Also compatible with printing from mobile devices and tablets.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice printer for around the house

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a printer for general printing and light office work and this one has been one of the better printers I’ve purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great printer for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this primarily for the AirPrint capability, and it works great! Love the smaller footprint and the ease of set up. Loved it so much I got one for my mother too!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Great for the dorm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in the dorm saves from having to go to the library. Suite mates can share during study sessions and the ink is relatively inexpensive.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Sturdy printer, great for multiple documents

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been one of the better printers I have bought. Clean prints and rather quick doing so. Scanning is a bit slow but it does what it needs to!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the basics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first brought this home it would jam on every other page. After about 60 pages of printing it straightened out. On the plus side it's miserly where it comes to ink. The fax function has worked flawlessly and is simple to set up. It is loud, and a touch slow, but at this price it would be hard to beat.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price to product, cheaper ink than most. All feature mfc Have used Brother for a while, give me less headache than others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer and amazing ink quality. Easy replenish makes it easier to refill my ink, and it's pretty affordable compared to my past printers.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Simple and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no issues installing the printer. The wireless printing works very well. Can't get a better printer at the price I got it for (was on sale for $50 at the time).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quality printer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this printer when my other one was on it's way out. I had no time to research anything about it or read any reviews. It happened to work out because this is a decent printer, My only complaint would be that when purchasing ink it can be hard to find in store so it is best to order online. Also that it would be helpful if you had the option to purchase black and color in a double pack but as of yet I have not seen it. Other than that neat little printer.

    I would recommend this to a friend