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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 2,140 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love the wireless printing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer at a reasonable price! Love being able to print right off my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much faster than my other printer. Works great easy set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it for what it is. It’s easy to use!! And really easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great with my surface pro prints fast on wifi

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much easier to use wirelessly than my previous HP printer!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite home printer. It was really easy to set up. The rice was amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Scanner is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and the scanner works so well, the image on the screen is very clear!

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Breat printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer, great price. Very fast printing and clear. I would definetely buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this printer, it does everything you need all in one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Really easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good ! Thanks I will recommend it to others. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this prontery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it easy to use small and compact user friendly!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to setup. Like the multi-page feeder for scanning and copies.

    I would recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 3 out of 5 stars

    ok printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to order a printer although not the one I wanted as the store told me they can't even get them in...so why display it in store? The one I did buy came quickly and it will do until next year when hopefully what I want will be available.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave 5 stars easy to use. I love that it prints on both sides. Got it at a nice price.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite printer. Go on, just buy it. You won't regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is very easy to install once installed is very easy to manage as well

    I would recommend this to a friend
  • Cons mentioned:
    Paper jam

    Rated 3 out of 5 stars

    It's Alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This brother printer is okay for what I paid for it. I would never buy another one. Too many paper jams and makes noise even when its off. You get what you pay for and I did'nt pay much. It's alright.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi, I understand the printer jams frequently. I'll be happy to help you. The Quiet Mode setting can reduce printing noise. Below is a link I believe will help. Using the recommended paper may prevent the paper jams.
      https://help.brother-usa.com/app/answers/detail/a_id/149554/session/L3RpbWUvMTU4NDQ1Njc0MC9zaWQvaDI4YUI0RW8=?R3ModelID=MFCJ497DW Brother

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very affordable . Easy to set up. Just what I needed to print out school work.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great for basic needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is a good starter printer. It’s wireless and you can even sync your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    My son loves it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it i also bought one for my daughter i would buy again

    I would recommend this to a friend