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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,140 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Efficient product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient product gets work done and very simple use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good brand. Good printer.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a replacement printer and this one was the right price and works great. It is a little bulky and I'm not sure if it is the settings, but uses a lot of ink compared to our last printer. But, overall, it is a great printer and I would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brother Makes Great Printers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this printer at a great price to replace an HP printer. Installed and working fine. This printer still has individual ink cartridges so when one color is empty only have to replace that color. Many printers are designed today with all 3 colors in one cartridge.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great personal printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Simple to use but capable of so much

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great print machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First the price is good and the print machine is okay,

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great printer. Fast easy to install cheap ink

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good all purpose printer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good all purpose printer. Excellent value for the price. Got on sale. Big issue was the software package. It did not load the first time. It did load the second try. All seems to be working well now.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    good printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a bang for your buck and awesome printing quality.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Awesome printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Great quality and fast enough for me!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and great for the price. Multi purpose use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement similar to Brother I had so easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    User friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this very user friendly copier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer and easy to use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was very easy with step by step instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best printer I’ve owns so far.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best printer I’ve owned in a long time. It asks to update itself when software updates are available. I’ve had some issues since the last update with finding the printer for AirPrint but eventually it does find it. Lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Printer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer at a good price. I have a Brother printer and bought them for both My kids as gifts. Ink is reasonably priced compared to other brands. It is not always the fastest printer and I recommend using the utility software that comes with it for scanning or copying.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a home office printer, good function

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4/5

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it’s pretty good. It does what I need to, mostly. The reason I docked it a star is without fail it will get the paper stuck if I try to print double sided.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay All in One Printer; Terrible Instructions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is okay. Appears to be flimsy and not solidly built. Keeping my fingers crossed. However can’t really complain given the price. Instructions however are very poorly written both from an initial setup and daily usage perspective. They also hide their 1-800 # which isn’t cool.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to setup and use. All users enjoy

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer at a great price. Good quality of print.

    I would recommend this to a friend