Customer Ratings & Reviews
- Model:
- MFC-J497DW
- |
- SKU:
- 6239806
Customer reviews
Rating 4.4 out of 5 stars with 2140 reviews
(2,140 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Paper jam
Rated 2 out of 5 stars
Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this particular model because of the inexpensive ink replacement. It works just okay. There have been many, many paper jams with this printer than I’ve ever experienced with any other printer. I cannot recommend it. You get what you pay for and in this case...I got taken advantage of. I should have stepped up to a better printer. I cannot recommend it to anyone else.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, I'm sorry to hear the machine did not meet your expectations. I'll be happy to help you. Make sure you are using the recommended paper, clean the paper rollers and paper pick-up rollers to prevent paper jams. Click the links below.
https://help.brother-usa.com/app/answers/detail/a_id/149554?R3ModelID=MFCJ497DW
https://help.brother-usa.com/app/answers/detail/a_id/149585?R3ModelID=MFCJ497DW
If the issue persists, please contact our customer support team via Email or Live Chat:
https://help.brother-usa.com/app/ask/p/9290
Rated 4 out of 5 stars
All in one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am still trying to download the printer to my computer so it has been a bit difficult. I am trying to figure out a way to get it downloaded. I can print stuff sometimes but not all the time.
I would recommend this to a friend- Pros mentioned:Print quality
Rated 5 out of 5 stars
Great Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ink dries very quickly, Its very fast and very cool.
I would recommend this to a friend - Pros mentioned:Print quality
Rated 5 out of 5 stars
easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the color quality prints well then my past printers
I would recommend this to a friend Rated 5 out of 5 stars
Works Good - GREAT PRICE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but control board is confusing. There are so many buttons to choose from, it takes awhile to get used to. Scans and copies good. I have it connected by WiFi. Got it for a fantastic price at Best Buy, other places wanted almost double the price!!
I would recommend this to a friendRated 4 out of 5 stars
Nice Inexpensive Printer/Copier/Scanner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my working Epson Workforce printer/copier/scanner due to the size and input method of paper. The brother machine has a much larger paper tray and never feeds the paper crooked as the Epson did often. I am much happier with the Brother and do recommend it!
I would recommend this to a friend- Pros mentioned:Print quality
Rated 5 out of 5 stars
Great Printer for Home Use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was a great value. Excellent quality!
I would recommend this to a friend Rated 5 out of 5 stars
BROTHER PRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its compact machine, the only thing the paper tray seems flimsy. but there are great features on this. I just use to make a copy of something, or just print. Sometimes, the print don't come out right away, so I have to restart the machine, otherwise it is great!!!
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, I can print photo from my mobile.....
No, I would not recommend this to a friend - Pros mentioned:Print quality
Rated 5 out of 5 stars
Great printer for small businesses
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an Awsome printergreat for small businesses
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Does the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. works great, and economical pricing...
I would recommend this to a friend Rated 5 out of 5 stars
Great printer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good features. I especially like the option of 2-sided printing. The only thing that is a drawback to me is the size for the space I have, but I knew that when I bought it. The cartridges that came with the printer lasted longer than I expected, since I'm use to XL cartridges.
I would recommend this to a friendRated 4 out of 5 stars
Works well but color printout quality is just OK.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but I'm a little disappointed with the quality of the color printouts. I wasn't expecting laser print quality but this seems a bit washed out. However, it will serve its purpose as a home office printer.
I would recommend this to a friendRated 3 out of 5 stars
Great printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer online in 2018 and it’s still working great, I use it constantly in our home office, and the ink yield is very decent, how ever Best Buy’s shipping is a joke, it even paid extra to have it delivered the next day, only to receive a “delayed “ email, I tried to cancel the order as I knew my local store had the printer in stock, but was told the order could not be cancelled, even though the order had clearly not been shipped yet, forward to 2021 a the shipping service is still as useless as ever, great products to buy at the store, but just skip the online buying .....and the headache
I would recommend this to a friendRated 4 out of 5 stars
Really solid printer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love all the features this printer has! AirPrint (for iOS users), Google Cloud Print support, 2-sided printing, etc. are all the essentials for the printing needs of 2019. The print/color quality isn't the best I've seen but it does the job for everyday needs!
I would recommend this to a friendRated 4 out of 5 stars
nice printer!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a good printer.. only problem is it seems to disconnect from my WiFi almost every single time I try to use it.. not sure if it’s the printers problem or my WiFi. So I just have to shut off and turn the router back on for it to connect. Not a big deal!
I would recommend this to a friendRated 5 out of 5 stars
Back to Brother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched to an Epson after my previous Brother printer broke down because I couldn’t find a model in the cheap price range. What a mistake. Epson was the worst. Was constantly buying ink cartridges for it. The Brother does what I want - mostly just printing basic stuff and kids’ homework/papers.
I would recommend this to a friendRated 4 out of 5 stars
It's great, it does it's Job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm somewhat satisfied with this printer. The only downside is the printing speed. It takes almost a minute to print 2 pages and the amount of ink it uses, it makes me think I'm gonna have to buy replacement inks frequently. Not sure yet.
I would recommend this to a friend- Pros mentioned:Print quality
Rated 2 out of 5 stars
Decent printer; some serious limitations
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this printer to replace an excellent HP that quit on us. Print quality is good, but we cannot copy a simple document and the documentation is terrible. Add to this the fact that if a color cartridge runs out, you cannot easily print in B&W; once the "replace cartridge" warning comes on, you are hosed. You will have to unplug the printer, go back through your Print Dialog to ensure B&W printing, etc. It's a MAJOR hassle. I would not recommend this printer.
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi Steve, Inkjet machines are designed to stop ALL printing operations when any of the ink cartridges are empty. This is to ensure the life of the print head and to maintain premium print quality. If the machine were to continue printing, then print jobs and cleaning cycles would suck air from the empty cartridge and damage the print head.
The "Replace Ink" message means that one or more of the ink cartridges has reached the end of its life and must be replaced. Black & White (B&W) only mode is no longer possible once the machine enters "Replace Ink."
Please contact us with the copy issue you are having by email or live chat. We will be glad to assist you. https://www.brother-usa.com/support/mfcj497dw
Rated 5 out of 5 stars
High Quality Brother Printer!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brother printers are absolutely top notch quality! The only concession I have is if one does alot of printing or making copies; the ink cartridges tend to run out quickly. Other than that, I've been pretty pleased with it for years!
I would recommend this to a friend







