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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,140 reviews
  • Rated 4 out of 5 stars

    A bit tedious to set up; performance seems good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up DVD read as blank and it took two tries to download the drivers from the Brother site. No USB cable is included. The performance seems good so far but set up is not as intuitive as it could be.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Love it is Wifi and All-in-One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, love I can print from my computer without using a cord. But, it keeps giving an error message.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi Dee, We are glad to hear the setup was easy and you love to print wireless. Oh no! I see you are receiving some error messages. Please contact our customer support team to resolve the error messages via Email or Live Chat:
      https://help.brother-usa.com/app/ask/p/9290 Brother

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this primarily for copying, scanning, and printing. It has a fax feature as well but I do not use this function at the time. I have it connected using wifi and the process was easy and simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Brother printer and I can’t be happier with the purchase. Brother has consistently created printers with the same functionality, which makes it easy to operate without all the hassle of reading the manual each time. Would definitely buy again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Printer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was just what I was looking for. I've worked from home for several years and my last printer just gave up. while I don't print a lot, it does a good job when I need it. It has great image quality when scanning.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    It prints fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is very loud and has to be restarted every use. But it does print fine, so it can be an aggravation but if you get a good deal it may be worth it to you.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works well but slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but definitely is a little slow in printing. Ink cartridge replacement is probably the most cost effective you can't really be choosy in a pandemic

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't able to check it out in-person. It doesn't seem as solid as my previous HP but too early to tell how it will perform in the log run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy To Set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 5th printer from Best Buy so far. Printer is excellent. No complaint so far. I love to visit Best Buy every week. Superb Customer services with knowledgeable staff. Printer we uses everyday in my business. No issue at all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fine for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fine for the price. I'm already needing to replace the black ink. But I needed something since I work from home and nothing else could be picked up sooner than this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just Okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is just okay. It has some nice features but can be tedious to work with because of not having a touchscreen. I have a computer tech background so I can make it work. It does seem to consume quite a bit of ink even when not being used due to the self cleaning routine it does to keep itself from clogging up. It will work but not the most attractive or economical printer. Next time I will go for a more higher end printer, getting away from ink cartridges and going with a more modern Ecotank printer.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi, thank you for taking the time to review our Brother MFC-J497DW. We appreciate your comments and will be happy to forward the suggestion for future consideration. If we can be of any assistance, please don't hesitate to contact us directly: https://www.brother-usa.com/brother-support Brother

  • Rated 5 out of 5 stars

    great printer for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the other makes of printers I've had, break down after a few years, so I thought I'd try Brother. It was inexpensive, and feels like it could break easily, but I've figured out how to do everything I've needed to do. So far, so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work Horse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My little work horse, I have made more progress since I had to move home and turn the volume on this machine over 1000%, The machine has really stood up. Excellent value for the money I paid for the machine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good printer for the low price point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing about the printer it’s the ink management and the price. My old HP went through ink like crazy. If your looking for picture quality and user friendly printer this is not for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the second Brother printer that I have ow.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase of this Brother printer is my second one. I have found that this is a quality product that is very flexible to operate. I would definitely recommend this printer to others. I have had this printer fr about 7 weeks.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality
    Cons mentioned:
    Paper jam

    Rated 2 out of 5 stars

    Not satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Print quality is good, but it jams way too frequently. This printer is definitely not worth the hassle

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hi, We are glad to hear the print quality is good. However, I understand the machine jams frequently. I'll be happy to help. Make sure you are using the recommended paper to prevent the machine from jamming.
      https://help.brother-usa.com/app/answers/detail/a_id/149554 Brother

  • Rated 4 out of 5 stars

    Don't lose your connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer performs well enough, but like any previous Brother MFC if you lose connection or IP changes it can be daunting to get it reconnected and functioning scanner-wise without a full software reinstall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Affordable InkJet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does its job with the usual strengths and weaknesses that Ink Jet printers all have. It's main strength is its low purchase price compared to a laser printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Compact Design!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Fits my space well for it's size. Prints quickly with quality color. Very viberant ink used in this product. Love the front display sreen & the fact it flips out for easy reading in each function.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoy using this product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my dad who does not have a desktop/laptop and we were happy that it can connect via bluetooth to his mobile device. He really enjoys using this printer.

    I would recommend this to a friend