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Customer Ratings & Reviews

Your price for this item is $89.99

Customer reviews

Rating 4.4 out of 5 stars with 2140 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,140 reviews
  • Rated 5 out of 5 stars

    Great replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i sale alot of items and have to print alot of shipping labels as well as jtems for work this is a good printer if you have a large amount of printing to be done on the cheap

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer for a basic one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great printer for some using it for personal reasons. I had a Brother printer very much like this one before purchasing this. I bought a new mostly because I wanted double sided printing option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I print primarily in black and white but still wanted the option to print color. My HP died and needed to replace. Found this has affordable ink cartridges. Easy setup. Good for the price

    I would recommend this to a friend
  • Cons mentioned:
    Paper jam

    Rated 1 out of 5 stars

    Not the Brother Printer I used to know

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 3 Brother printers in the past 14 years. I read no reviews when the last one needed replacement. When the MFC-497 was again available, I jumped on it. Bad decision. The printing is quite light and somewhat fuzzy. That was OK for me. My problem is that with less than a 100 sheet pack of paper used I have had 7 paper jam warnings. With 6 of the warnings there was no paper jam....still have to go through all the directions to clear a non-existent paper jam. Today, however I had a legitimate jam. No more Brother printers for me!

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you're experiencing paper jam issues with your Brother MFCJ497DW. We'd like to help.

      Paper jams can be caused if you are using the wrong paper type or if the paper is inserted in the tray incorrectly. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Rated 4 out of 5 stars

    So far good printer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money this is really a full featured printer. I have only had it for a short period of time so I cannot comment on longevity or ink usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still working

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is cheapest brother printer I have so far. 45 dollar. Still working good so far. I like this printer because I can bought ink from amazon with very good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lives up to expectations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used this much yet. Had to replace old HP multi-function and this fit the bill and my budget. Using it primarily for scanning documents and printing photos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A year after

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this printer for a year now and have not had any issues with it. Prints a little slower but not a big issue at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good printer and scanner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good printer, scanner and fax combo for entry level. The scanner feeding on entry level is really good. Color print is also coming good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job pretty well. Like the fact that the paper tray is concealed. Easy to print and scan. Great buy for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new printer. Great price. Works with laptops iPhone iPad and chromebook. Ink runs out kinda fast and I am not a printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my printer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned this printer for over two years and it is working very good. The installation of the ink cartridges is easy. Prints on both sides which is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable printer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, but slow printer. Reliable duplexer, and very few jams, all so far have been ghost, with no paper really stuck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Home Office

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is everything I need including fax capability. The price was good, and the replacement ink prices aren't bad either. I am very satisfied with this purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For my child

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item for my daughter,so far so good,she seems to be pleased with this printer,I have a brother printer my self for home use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Whateveryoulike

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer that is quite versatile. I like it better than the laser jet HP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Female Ms Harrington

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very pleased with the service that was given to me and very professional received my printer in a timely manner just the right price you name it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the price.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer for the price. Capable of handling light office and school work. Quality is adequate. Little slow and noisy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent but settings are tricky.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue is it is tricky to set up with the small buttons.. Go ahead and buy the full set of ink cartridges as a back up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great all in one, even faxes!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought another brother all in one because I liked the old one that I had, it lasted like 5 or 6 years. You just have to print semi regularly so the inkjet heads don't dry out/

    I would recommend this to a friend