Customer Ratings & Reviews
- Model:
- MFC-J497DW
- |
- SKU:
- 6239806
Customer reviews
Rating 4.4 out of 5 stars with 2140 reviews
(2,140 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the printer for a few months and love it. Works over wifi for printing and scanning, which is super convenient.
I would recommend this to a friendRated 5 out of 5 stars
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t ask for a better printer. Highly recommend to anyone looking for a good printer.
I would recommend this to a friendRated 4 out of 5 stars
Good printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money and decent printer and ink lasts more than my previous printer of another brand
I would recommend this to a friendRated 4 out of 5 stars
Brother Injet Printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brother is my goto company for printers. They perform quite well, and are a good price.
I would recommend this to a friendRated 5 out of 5 stars
Great printer has all the essentials
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like all the features including wireless print from my phone very convenient and it's all in one printer that saved me money
I would recommend this to a friendRated 5 out of 5 stars
great printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 2 of these printers great scanning great copying great printing It dos everything I purchased them for 5 star rating
I would recommend this to a friendRated 5 out of 5 stars
Great desktop Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use this daily for scanning and printing small jobs at my desk. It is perfect for this. Great ink life too.
I would recommend this to a friendRated 4 out of 5 stars
Great for college!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My parents got me this for college. It’s a good size. Fits under my dorm desk perfect and has all the functions i need.
I would recommend this to a friendRated 5 out of 5 stars
I like the printer, it's easy to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me a while to set it up since my computer didn't have a slot for a DVD. Now that it's set up, I like the printer.
I would recommend this to a friendRated 4 out of 5 stars
Solid value.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works relatively well. Kind of slow when using color copies. Ink runs out fast but still pleased.
I would recommend this to a friendRated 5 out of 5 stars
Love
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.kimberly lee Absolutely love this printer and wouldn't change anything about it!
I would recommend this to a friendRated 4 out of 5 stars
Good printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We don't use it for any crazy large amounts of printing just every once in a while stuff and we have no complaints
I would recommend this to a friendRated 4 out of 5 stars
Brother printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up was easy to follow. The printing is a little slower than I expected.
I would recommend this to a friendRated 5 out of 5 stars
Does everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that it literally does everything for the price I paid for it! Awesome deal!
I would recommend this to a friendRated 1 out of 5 stars
Dont buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first brothers printer and it is the worse printer I have ever purchased, dont buy it ! IT seems to have issues following simple commands such as PRINT, I have to constantly find ways to manipulate it by turning it on and off ! If hit print from a program, the printer will not automatically come on , you must physically turn it on and then the screen for fax comes on, giving you the option to delete all fax related data (yes or no) even when theres no data thats been received as if it never received the command to print ! Tonight I could not get it to print When I have been able to get it to print, it will not print the correct size, ill put in a 5x7 and get out a thumb size pic It waste paper, each time it spits out a data sheet labeling all four inks and their number, not showing the amount in the reservoirs (which would be helpful to see each inks level) but just the names of the ink. Why ? to waste my ink and paper ?? Like I need this done each time, If you are low on a color ink or out of one, it will not give you the option to print in just black ink (like my other PRINTERS in the past ) If you are low or out of black ink, it will not allow you to just do color, essential you must not be low in either color to print. This company forces you to have to but ink when you dont always need it Ive had many other issues with this printer, buying it is taking a gamble
No, I would not recommend this to a friendBrand response from Brother
Posted .Hi, Oh no! That's not what we like to hear. We are sorry that you are experiencing issues with your Brother MFC-J497DW and understand your frustration Below are some FAQ's that can assist you.
https://help.brother-usa.com/app/answers/detail/a_id/61185
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj497dw_us_eu&faqid=faq00002461_008
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Rated 4 out of 5 stars
Pleased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer seems to work pretty well. No issues thus far. It's of average quality as far as the way printed items look.
I would recommend this to a friendRated 5 out of 5 stars
Great find!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer. No problems setting up. Would recommend to anyone who is looking for a multi function printer.
I would recommend this to a friendRated 2 out of 5 stars
Not great and very loud.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer to supplement my Brother black and white laserjet. I needed a document feeder that could scan more than 1 page at a time, so for the price, thought it would do the job. As soon as I turned it on, the sound of the screeching and bumping coming from the printer made me think it was broken. I thought maybe the noises were only due to the first time running, but no, it continued to grind and screech after I tried supplemental prints. My biggest issue with this printer is the fact that it's missing a touchscreen. I didn't think it would be an issue but having to type in anything into the machine using the arrow and select buttons is super tedious. I spent a good 30 minutes trying to scan and send a 6 page document. After failing several times, I finally gave up trying to send it at 300 dpi and reduced it to 200 dpi. It finally went through! I opted to return this printer and buy the upgraded model for slightly more (it has a touchscreen) and it's worth the additional cost.
No, I would not recommend this to a friendRated 4 out of 5 stars
brother printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.solid printer, slower than my previous printer. overall it gets the job done
I would recommend this to a friendRated 5 out of 5 stars
very nice little printer... it is working great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this little printer has turned out to be great for what i needed. i really like it. color printing is great. thank you.
I would recommend this to a friend







