4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

No content
  • Front. Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black.
  • Alt View 11. Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black.
  • Alt View 12. Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black.
  • Alt View 13. Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black.
  • Alt View 14. Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black.
  • Alt View 15. Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black.
  • Alt View 16. Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black.
  • Alt View 17. Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black.

Brother - Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer - Black

Model:
MFC-J497DW
SKU:
6239806
Highly rated by customers for:
Loading...

Customer reviews

Rating 4.4 out of 5 stars with 2139 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the excellent print quality and ease of use of the Work Smart Series MFC-J497DW Wireless All-In-One Inkjet Printer. Many appreciate its affordable price, wireless capabilities, and compact size, finding it easy to set up and reliable for their needs. The printer's ability to fax and its quiet operation are also frequently praised. However, some users have reported occasional paper jams.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,139 reviews

  • Nice Printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer good quality photo printing. I like the paper tray and individual ink tanks.

    I would recommend this to a friend

  • Good at first... but then

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well at first but the printer started giving me trouble after only a year of use. It sends out blank papers instead of printing documents and I have only gotten 2 pages to print in the last month!

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      We understand you're experiencing blank print issue with your Brother MFC-J497DW machine. We'd like to help. Below is a FAQ that may help you with this issue:

      https://help.brother-usa.com/app/answers/detail/a_id/156138

      If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support Brother

  • Pros mentioned:
    Print quality

    Great price bad quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my business, and I really wanted to like it, however the quality was just not there. Black and white was great but color pages were not vibrant. Too slow for what I needed it for and really loud when printing.

    No, I would not recommend this to a friend
    • Brand response from Brother
      Posted .

      Hello Vnikki28. Bad quality, slow printing I know was not something that you anticipated with this machine. We do thank you for your helpful feedback on this machine. If there's anything else we can help you with, please don't hesitate to contact us for support. Brother

  • GOOD PRICE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I KNOW BROTHER PRINTER ARE THE BEST, GOOD PRICE AND I LOVE TO BUY AT BEST BUY

    I would recommend this to a friend

  • Good student printer

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got for my college student. Does the job!!! Good printer.

    I would recommend this to a friend

  • Good product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good brand just wish buttons were larger and easier to read

    I would recommend this to a friend

  • I like this printer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is for personal home use but is also gr8 for business.

    I would recommend this to a friend

  • MichiganMan

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great quality. Came with ink and easy to set-up

    I would recommend this to a friend

  • This is our first Bluetooth printer.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best printer I have purchased. Well worth the money.

    I would recommend this to a friend

  • Basic but brilliant!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a basic, inexpensive, compact and quick printer, this is it!

    I would recommend this to a friend

  • Good Printer!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked out all the other stores and Beat Buy has the best price for this product.

    I would recommend this to a friend

  • Printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer a little harder to set up then it said but got it

    I would recommend this to a friend

  • Good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good printer. Connecting to my home wi fi was tricky.

    I would recommend this to a friend

  • Does it all. Print, copy, scan & FAX

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Brother MFC-J497DW does it all. Print, copy, scan & FAX.

    I would recommend this to a friend

  • Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great home printer. I love the fact that it will print on both sides of the paper!

    I would recommend this to a friend

  • Great printer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my printer. And when i purchased it the staff was awesome.

    I would recommend this to a friend

  • Great for a home copier.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivers a great copy for a home copier. Recommend this product.

    I would recommend this to a friend

  • Great printer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the printer it has been very useful when I want to print from my phone

    I would recommend this to a friend

  • Great printer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as fast as I thought it would be but it does it’s job.

    I would recommend this to a friend

  • Brother works well.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up that I was able to do it. Copy quality is good.

    I would recommend this to a friend
Page 90, Showing 1,781-1,800 of 2,139 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.