Customer Ratings & Reviews
- Model:
- 93103486
- |
- SKU:
- 6331752
Customer reviews
Rating 4.2 out of 5 stars with 348 reviews
(348 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers value the wide array of colors and the ease of use and setup of the A19 Bluetooth Smart LED Light Bulbs. Many appreciate the compatibility with smart home devices like Google Home and Alexa, as well as the affordable price. However, some users experienced difficulties with connectivity and found the app to be less than satisfactory. The performance and dimming features were also highlighted as both positive and negative aspects depending on the user.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Very unreliable, do not waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this “ smart bulbs “ because somehow they are approved by Google however they are very unreliable, 98%, yes you are reading right, 98% of the time it wont work to the Google Home commands, is incredible how Best Buy is selling this bulbs and this company is selling this bulbs.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Romeo, we're sorry your experience with the bulbs hasn't been up to par. You may want to try adding these bulbs to the C by GE app temporarily and check for a firmware update on the bulbs, as that can have a lot to do with the connectivity to voice assistants. Give us a call at 1-844-302-2943 and we'll be glad to help!
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Does not stay connected to netgwwork
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected and is limited as to what it can connect to.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Duckmontini. We are sorry to hear that your experience with are Color Bulbs was not a good one. We would be pleased to do everything we can to turn it around. Have you tried calling our support team for help with this? Please contact us at C by GE Customer Service Hotline 1(844) 30-CbyGE (844-302-2943) and we will see if we can get you working.
Rated 1 out of 5 stars
Worked great for the first day
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first day I installed these they worked fine. It was all downhill from their. After that they became unresponsive to my google nest mini. The only way to fix this is to unplug all my lights, and my nest mini, wait one minute, and plug them back in. I do this TWO TIMES a day.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .TekGeek, this is definitely not how our lights should be acting. Please feel free to contact us at your convenience at 1-844-322-2943 so we can get to the bottom of this issue and get your devices working properly. -C by GE Support
Rated 1 out of 5 stars
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was on sale. I kept having to restart each bulb because it kept telling me unavailable. Come to find out i needed a c- reach hub for it which was an extra 50 dollars. It said it was compatible with alexa on the box but it does not tell you need the c reach hub for it. Pretty hard to set up as well. Just was not for me and my personal opinion on it.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendRated 2 out of 5 stars
It’s okay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart lights are okay nothing big about it besides being lazy to turn off and on the lights without getting up
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey Patience760. Thanks for taking the time to review our lights. There are many other benefits to smart lights than just turning lights off without having to get up. Your imagination is the only limit! We are still happy to hear that they are okay. We appreciate the feedback! ;) For more info please contact our support team. Phone: 1-(844)-30C-BYGE (1-844-302-2943) Email: [email protected]
Rated 2 out of 5 stars
Connection failure
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continuing to disconnect and a pain in the butt to reconnect. Had to return them.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Connecting issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting issues, had to keep removing and adding.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, we're sorry that you had issues connecting your bulbs. When something like this happens please create a new location under settings and locations. Then add the bulbs to the new location. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Rated 2 out of 5 stars
Good response to iphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IT does not work with Samsung Android. Works great with iPhone including choice of colors.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Julia! Our bulbs are in fact compatible with most Samsung galaxy phones running Android versions 6.0 and up. If you have any questions feel free to contact our Customer Support team at 1-844-302-2943 or help@cbyge.com. - C by GE Customer Support
Rated 2 out of 5 stars
Wonky setup with alexa
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.may work better with google but relying on a switch to work with alexa caused issues
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendRated 2 out of 5 stars
vibrant colors but not suitable for apple users
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not compatible with apple home kit, unless I'm doing something wrong.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Poncho, thanks for the feedback we appreciate it. In order to use our bulbs on the Homekit app you will be required to have a C-reach hub. This will allow the connection from our app to the Homekit app. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Rated 1 out of 5 stars
Dead in less than 6 months!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3 different brands of WiFi bulbs, of the 12 I own, I’m the most disappointed in this product. I purchased them in sale, my only se5 of color bulbs and O’Neil’s completely dead, and the other is half as bright as it used to be. Total letdown!
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there! We are sorry to hear that your bulbs are not working as expected. Please note: These are not Wifi bulbs. They are Bluetooth-enabled bulbs. If the bulbs are not at full brightness or are failing to connect, this does not mean they are defective or dead. You simply need to manually reset them using the steps found in our Help Center here: https://support.cbyge.com/hc/en-us/articles/360015498292-How-To-Factory-Reset-Your-C-by-GE-Smart-Bulbs. It's likely that whatever device (Google Home, C by GE app, or bridge) simply dropped it's Bluetooth connection to the bulbs. If Google Home, simply reboot your Google Home device by unplugging it and plugging it back in again to force it to re-establish it's connection to the bulbs. Or, reset the bulbs and set them up in the app again. If you are still unable to get the bulbs working, they are backed by a 3 year warranty. Feel free to contact our Customer Support team at 1-844-302-2943 or [email protected].
- C by GE Customer Support
- Pros mentioned:Color, Ease of use, Setup
Rated 5 out of 5 stars
Excellent product for great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe these Full Color Smart Bulbs are very underrated right now in the multi-color light industry even though they are far better than the Philip Hue. I am a huge fan of these lights because they are much cheaper and easier to use compared to Philip Hues. I have my bulbs linked with my Google Nest Hub, and the setup was incredibly easy because you do not have to set up a bridge for your products to work. Another plus for these lights is that you do not even need to have a Google Home, and you can directly connect it to your phone. These lights are for anyone who is looking to get into the Multi-Color lights, and I would highly recommend them!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi DannyZ, We appreciate the feedback! Please don't hesitate on contacting our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Rated 1 out of 5 stars
Not the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights were not as bright/dark as I thought they would be. Tried to get chat and telephone support, but no answer. I just wish the bulbs had more contrast also, the bluetooth control isn't as responsive.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there! Our support hours are from 9 am to 9pm Eastern Time M-F and from 12 pm to 9 pm Saturday through Sunday. Also, feel free to write in to our Support anytime at [email protected]. As far as brightness, all of our bulbs are equivalent to a 60-watt incandescent. We have a Soft White, a Tunable White, and a Full-Color option. As far as Bluetooth responsiveness, this will depend on the device that you are using to control them, as well as your distance away from the bulbs. If you have any questions or any additional concerns, feel free to contact our Customer Support team at 1-844-302-2943 or [email protected].
- C by GE Customer Support
Rated 1 out of 5 stars
Great when they work.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great when they work. And they work most of the time but when they don’t work good luck trying to figure out why. Buy something better.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear you had this experience with our lights. If you are still having any connection issues please reach out to us at 1-844-302-2943 or [email protected]. We would love to get you up and running! -C by GE Support
Rated 1 out of 5 stars
Not compatible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy these light bulbs if your trying to use them with your Amazon echo they are not compatible.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey CrimsonGhost. Since our lights are Bluetooth they need to be used with one of our wi-fi products to work with Alexa. Our Smart Plug, Smart Switch, and C-Reach can all be used for this purpose. We apologize for the misunderstanding. Please reach out to our support team for clarification.
Rated 1 out of 5 stars
Made for google ruined it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. The made for Google version limits the colors and is super buggy. By the time i learned that google was the issue it was to late to return
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there! Thanks for taking the time to review our product. We are sorry to hear that you were unable to use Google Home to change the color of your new bulbs. There was a brief issue yesterday with the Google Home app where some of our users were unable to use Google Home to change the color of their Full Color C by GE bulbs. We contacted Google Home Support after becoming aware of it and the issue appears to have been resolved. Feel free to call us at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com if you have any questions. - C by GE Customer Support
Rated 1 out of 5 stars
Not as advertised
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says they work with alexia they don't we called for an Amazon teck they couldn't get them to work either
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendRated 1 out of 5 stars
Let down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible time with setup. Lights glitch all the time. Not sure if it's a google problem or what. Very dissatisfied.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
can get app to work with these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It reads on the box that no hub is needed but the app is telling me otherwise. Will return these.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C by GE are terrible smart products and so is the app.
This review is from C by GE - A19 Bluetooth Smart LED Light Bulb (2-Pack) - Multicolor
No, I would not recommend this to a friend