Customer Ratings & Reviews
- Model:
- 93095835
- |
- SKU:
- 6300446
Customer reviews
Rating 4.3 out of 5 stars with 1790 reviews
(1,790 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers value the ease of use, brightness, and compatibility with Google Assistant and Alexa for this smart LED bulb. Many appreciate the relatively low price and the convenience of voice control. However, some users experience connectivity issues and find the app needs improvement. A few customers also mention challenges with the setup and reset processes.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Only for Google Assistants
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these bulbs for a night, and the skill for my echo device wasn’t impressive. The skill for GE is rated 2 stars, so just make sure when purchasing make sure you check the skill reviews on your Alexa app before purchasing smart bulbs.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Noah, Thank you for taking the time to submit your feedback. We are sorry to hear that you were not pleased with the C by GE Alexa Skill. Please let us know what exactly did you not like about the skill so we could improve it based on your feedback. Please reach out to our Support Team at 844-30C-BYGE (844-302-2943) or by email at [email protected]
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Not worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on a CE bulb. It’s a pain to set up and if your power goes off it will have to be reprogrammed. Not worth it stick with Phillips smart bulbs.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not good. Not able to join my Google home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to join the bulb into my google home. The one that i was able to, keeps on disconnecting from my google home. Hence, i need to re-add multiple times....very frustrating!
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Eric, we're very sorry to hear you've had that experience. If you are experiencing intermittent connection issues, this may be something we can fix. Please give us a call at (844) 302-2943 and we will do what we can to get everything resolved as quickly as possible.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Useless dumb bulbs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs would not connect to the app. 50% of my home is running smart devices and these are the worst smart devices I have ever seen. I am returning them.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear you had this experience with our product. If there is anything we can do to resolve any issues please don't hesitate to contact us directly at 1-844-302-2943 or [email protected]. - C by GE Support
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Very Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Box says it works with Alexa but in fact it only works with Alexa with a smart bridge... so for another $30 bucks it will work with Alexa. Will not buy another GE product!!!!
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .It is true that for the bluetooth devices to communicate with Alexa, who communicates via Zigbee/wifi you would need a wifi hub/bridge, however, the on/off smart plug, which almost half the price you mentioned above, does serve as a hub for the bulbs and would allow you to connect to Alexa.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
STAY AWAY FROM THIS PRODUCT
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One day stop connecting to google and haven't worked properly or reconnected since I purchased. Way to expensive for just a light bulb!! NOT SATISIFIED AT ALL!!!!!
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, we're sorry that you are having issues with our bulbs. Please feel free to contact us for additional support at 1-844-302-2943 or email us at [email protected] we'll be more than happy to assist.
Rated 2 out of 5 stars
A lot of work
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs have some issues. I had to reset them twice because of software updates. This caused a lot of headaches because I had to reset all of my routines I had set up on these items
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendRated 2 out of 5 stars
Reset need work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I own close to 20of these bulbs and some have started to not respond to voice commands and can’t be found in the CbyGE app. Attempted to reset them, but that was unsuccessful. Good product, just need to improve support.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one should get negative rating. Doesn't sync properly with google mini. If you are using for time based activity, it's unreliable.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friend Rated 2 out of 5 stars
Sort of work...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth connection works great. But, that is it. I have tried all the resets etc to get them to connect to google home and it won’t recognize them at all. Frustrated that the only remote operation is to do a scene.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there! Thank you for your review! We are sorry to hear that you are having trouble connecting your bulbs to your Google Home device. Due to Google Home's last-week system outages, many of our customers have been unable to reconnect their bulbs to their Google Home devices after their Google Home devices suddenly dropped the connection to their bulbs. We are working with Google Home to resolve the issue. right now, they recommend rebooting your Google Home device 1-2 times to resolve the issue. If the issue persists, then try resetting your bulb. To reset your bulbs, first turn them off, wait at least 5 seconds, then turn them on for 8 seconds off for 2 seconds repeatedly until you see the bulb flash. If you need assistance with resetting your bulb, please feel free to call our Support line and we will be happy to count it out with you over the phone. You can call our Customer Support team at 1-844-302-2943.
- C by GE Customer Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not connecting with google mini
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not connecting as specified with google mini. However you try it frustrates at the end.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there!
We are always looking for ways to better improve our products so we appreciate you taking the time to write a review. We are sorry to hear that your bulbs are failing to connect to Google Home and we would love to help.
If you haven't already, we recommend manually resetting your bulbs using the steps found here: https://support.cbyge.com/hc/en-us/articles/360015498292-How-To-Factory-Reset-Your-C-by-GE-Smart-Bulbs.
If the issue persists, reboot your Google Home device, or factory reset it. You can see how to reset your Google Home Mini here: https://support.google.com/googlenest/answer/7073477?hl=en.
If you have any questions or need further assistance, feel free to contact our Support at 1-844-302-2943 or [email protected]
- C by GE Customer Support
Rated 1 out of 5 stars
Don't work with Alexa
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 4 bulb light (soft white bulb A19) and they didn’t works with ALEXA. I already installed the App “C by GE” and the skill "C by GE" in the Alexa, all of the lights has been installed and show the message that the light is connected to Alexa with the C by GE; but after installed the bulbs I have been entered in the light control and appers the message: “DEVICE IS UNRESPONSIVE. IF IT’S NO LONGER IN USE, TAP “EDIT”TO DELETE FROM ALEXA APP.” I UNISTALLED AND INSTALLED MANY TIMES BUT IT IS STILL LIKE THAT. I already tried the voice control but even not worked.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Carlos, We are sorry you are having difficulty with the lights. The error message you are receiving is because the app needs to be refreshed. While on the C by GE app homepage, put your finger in the middle of the screen, pull down slightly and then lift your finger. The app will refresh and the unable to connect banner will go away. Please reach out to our support team at 844-30C-BYGE (844-302-2943) or by email at [email protected] if you experience any other issues.
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Research first
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box and website claims they work with Alexa, but when I got the order in the box only showed working with google. Do research first
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for reaching out! These lights do work with Alexa but require a hub such as our smart plug to link to Alexa. Feel free to reach out to us at 1-844-302-2943 if you need any assistance. -C by GE Support
Rated 2 out of 5 stars
Didnt work well with the Echo dot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good for the Echo dot. Im not sure why it was suggested as a purchase for it. I had to control it from the app all the time. I put the in my lining room lsmps and in my 8 yr old sons room.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, in order to use the bulbs with an Amazon device, it will require a hub, while we have a few option, we generally recommend the C by GE Smart Plug. If you have any questions, concerns, or need assistance with your devices, please do give us a call at 1-844-302-2943, or email us at [email protected]!
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Difficult to run with Alexa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy website states this light bulb works with Alexa. Yet when my wife set it up, Alexa had a difficult time reading it. I will be returning it to the store tomorrow.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello Mangaki86 –
We are sorry to hear that these bulbs did not perform as expected. Have you contacted our C by GE support team at 1-844-302-2943 so we can better assist you?
Thanks,
GE Lighting Customer Service
Rated 1 out of 5 stars
Utter Garbage
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Utter crap. Please don't even consider buying these. Received them as part of a package with the google mini so you'd think they work SEAMLESSLY with google. Guess again, they don't. I don't know the number of times I had to delete and re-add them to my account. So much so that I ended up removing them and buying more Feit bulbs. I have had Feit bulbs for quite some time, before I received these, and have NEVER once had any issues. RUN, don't walk, away from these C by GE bulbs.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Discobear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Website said it’s compatible with home kit. That is not entirely true. Product needs a hub to work. Could not find a compatible hub.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, we're sorry that you had issues with our bulbs. The only C by GE hub that will allow you to use our bulbs on Apple Homekit is the C-reach. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at help@cbyge.com
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Seems it would work, but did not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the hardest time keeping these synced and online with my google home. After 4 resets, which takes quite some time to do, i returned them.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .I am sorry to hear about the experience you had with our product. I hope you will consider us in the future.
Rated 2 out of 5 stars
Doesnt always work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 24 hours and then it would never respond to verbal commands. I always have to go inside the Google app and make adjustments. Its not worth the hassle.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there. We appreciate your honest feedback and are sorry to hear you about your negative experience. Please contact us directly for further assistance! [email protected]
Rated 1 out of 5 stars
Horrible Lights
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to make my apartment more smart. However, these do not connect with Alexa. The app had the bulbs on there once but then went away. Every time you turn off the light it disconnects from the GE app so you cant ask Alexa to turn it on. I am very disappointed in these bulbs. AND can't even use the GE app to turn them on. I will not be purchasing much more from best buy do to the information that is listed on how they work but then they don't. I would rather shop on amazon. They back their products.
This review is from C by GE - A19 Bluetooth Smart LED Bulb with Google Assistant/Alexa/HomeKit (2-Pack) - White Only
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Reach out to C by GE Technical Support, we can help you get the lights working properly You can reach technical support at 844-30C-BYGE (844-302-2943) or by email at [email protected]