Customer Ratings & Reviews
- Model:
- 93095835
- SKU:
- 6300446
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers value the ease of use, brightness, and compatibility with Google Assistant and Alexa for this smart LED bulb. Many appreciate the relatively low price and the convenience of voice control. However, some users experience connectivity issues and find the app needs improvement. A few customers also mention challenges with the setup and reset processes.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
They are a Pain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what I do, these would not connect to the Google home tonight. I even reset both the mini and the light-bulbs and nothing happened.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi cristom2421, it's unfortunate that these bulbs have been unable to connect to your Google Home so far. Resetting the Mini and the bulbs are definitely good steps to take in troubleshooting, and there are a few other things we can try.
First we'll want to make sure that we un-link the "C by GE" service inside the Google Home app by selecting "Add" then "Set up device" then "Have something already set up?" where you can select the "C by GE" service and then "Unlink account."
Following that, power off the bulbs at the switch and unplug all Google Home devices. Then plug 'em back in and turn on the lights at the switch. Everything should be refreshed and ready to set up with the instructions here: https://support.google.com/googlehome/answer/9141859?hl=en
We are available to help via chat on cbyge.com, by phone at 1-844-302-2943, or by e-mail at [email protected] if you need further assistance.
Waste of time and money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These lights work great as a regular bulb but they do not connect to the app or Google Home. I have tried several times to get them set up and each time they only stay connected to the app for a few mins, after that Google Home can not connect with them. I have done the factory reset several times and each time I end up with the same issue. After having this issue I did a search online and found this is an long time issue with these bulbs. It does not sound like this issue will be solved anytime soon so I am returning these and buying a better brand.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello, JoBoston. We are sorry to hear something like this has happened. There is still help that can be done by either reaching out to Google Support about the app (https://support.google.com/googlehome/answer/7072407?hl=en&ref_topic=7563191 or 1-844-442-3693) and C by GE (844-302-2943 or [email protected]). Resetting the bulbs does not necessarily fix something happening with the set up/connection.
Thank you.
GE Lighting Customer Service
- Cons mentioned:Connectivity
Returning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulbs wouldn’t sync to my network. Tried to reset them too but that didn’t work either Bringing back to bestbuy for a return
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry to hear that, they should be able to connect to you phone via Bluetooth. Give our support staff a call at 1-844-302-2943, or email in at [email protected]. We'll be glad to help!
- Cons mentioned:App
Dont buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the concept but the app to make it works SUCKS! It only lasted 2 days till it stop working. Spend your money else where.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Cheeeehooo808, our support team would love to help in any way we can! Please feel free to contact our Customer Support team at 1-844-302-2943 or [email protected].
Led smart bulbs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned about a dozen of these bulbs. The LED color just isnt warm or comforting its like an office dont recommend unless placing in a work place
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Bobby, sorry you did not enjoy the color of these bulbs. We do also carry soft white bulbs as well as tunable white bulbs that allow you to change the warmth of the lights if that might interest you. Feel free to contact us at 1-844-302-2943 or help@cbyge.com if you need anything. -C by GE Support
Not worth the more price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just spend the extra few dollars and get a better smart bulb. Bulbs do not work with Google. Literally tried to connect them with Google at least 50 times.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Jittle, we are sorry to hear that, our bulbs work directly with Google Home with the requirements of a Google Home Device. Factory resetting the Google Home device helps with adding our bulbs to the app. Feel free to call us at 1-844-302-2943 or email us at [email protected], we'll be more than happy to assist.
Did not like how they worked.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned these. Did not like how they worked. Also, only available in the "warm" 2 or 3 K color at the time. I prefer 5 or 6 K daylight color.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi, RichNEPA. C by GE is sorry to hear you did not enjoy your experience with our bulbs but always welcome feedback. We do offer a tunable white where you can adjust from cool to warm light that might be more suited for your needs. We would love to talk to you more about your experience and invite you to contact us directly by chat or phone. 1-844-302-2943
These bulbs can be annoying!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs start off great but then after a month or so they become disconnected from Google Home out of nowhere. The only way to fix this is to unpair them and then pair them again. It's a very annoying process to unpair them so you can reset them again. If I have to buy new smart bulbs in the future I will look into another brand because pattern of turning the light off for 2 seconds and on for 8 seconds repeatedly until the light becomes unpaired is a headache!
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Quoia, We are sorry to hear that you are having issues with our bulbs and would like to assist more. Please give our support team a call at 1-844-302-2943, or email them at [email protected].
Prefer Others
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t care for this product. Lights could only be controlled via app and not online smart services. Returned them.
No, I would not recommend this to a friendYou can do better
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These don't work well with my google home and factory resetting them is really complicated. They mostly work, but I wouldn't buy them again.
No, I would not recommend this to a friendTerrible set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heaven forbid you actually try and set up more than a few of these. The first three in one room synced fine. I move to the next room and the first room becomes unsynced. I spend the rest of the evening chasing down rooms and never get them all to behave at the same time. I would rather run my household on candlelight than use these things.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello Anthony –
We are sorry to hear that these bulbs did not perform as expected. Would you please give us a call at 844-302-2943 or reach out at [email protected], so we can better assist you?
Thanks,
GE Lighting Customer Service
- Cons mentioned:Compatibility
Not compatible.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy these light bulbs if your trying to use them with your Amazon echo they are not compatible.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey CrimsonGhost. Since our lights are Bluetooth they need to be used with one of our wi-fi products to work with Alexa. Our Smart Plug, Smart Switch, and C-Reach can all be used for this purpose. We apologize for the misunderstanding. Please reach out to our support team for clarification.
Worst bulbs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst don’t get them. I tried to connect to Alexa and they couldn’t find them no matter what I did. I then bought the google home and it still couldn’t find them and trying to use the c by Ge app to turn them off and on it doesn’t pair right. It’s like having regular light bulbs they don’t work and if they do you have to do a lot to get them to work. It’s not worth it they just don’t work
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Leia, we are sorry to hear you have had this experience. We would like an opportunity to get this working for you. Please consider reaching out to our support team at 1-844-302-2943 or by email at help@cbyge.com -C by GE Support
Not like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I say works with Alexa but you will have to come out of pocket another 60 dollars for the bridge to make it work
No, I would not recommend this to a friend- Pros mentioned:Brightness, Ease of use
Good for setting timed lights to come on or off.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, these don't require Google Home. You do get more options for use and can control them from outside the home with it, but it's not required. You can download the C By GE app to control these and set everything up. Not sure most people would be willing to pay the price these go for, but they are handy for some situations. I find that using one for a porch light set to come on at the time I get home from my night job is convenient. I also run one in the upstairs hallway and have it set to automatically to dim to 10% brightness at 10:00 PM, which is when my grade school kids have to be in bed. This gives them enough light if they need to get up in the night to go to the bathroom. You can set these from the app and run them to come on or go off at certain times, brightness level and set the days of the week you want. Pretty slick and easy to use.
I would recommend this to a friend Only 1 worked.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor smart lights could never get them to work once besides dinning them. Doesn't work with google home. Scammed again.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry that you experienced issues with our bulbs. The C by GE bulbs are able to work with the Google Home app. In order for them to connect to the app you will be required to use a Google Home hub device. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
- Pros mentioned:Brightness
Not white.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says “white only” but it’s soft white. Best for a lamp but not for an office or all day.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry that you did not have the best experience with our bulbs. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
- Cons mentioned:Compatibility
not good.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seemed ok at first, but no longer speak to google home or alexa and fail to reset.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Dano, Thank you for leaving your review! This is not typical behavior for our set up and we would like to help correct this issue! please contact us directly by emailing [email protected] or calling 1-844-302-2943.
Iffy Smart bulbs 2.5 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to do bulb reset (on, off, on, off, on) and only 1 of the bulbs was controllable with the app. Would’ve given 5 stars if both bulbs worked
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello Nbagamer,
Sorry to hear about this. Did you ever get the second bulb working properly? We want to help resolve this issue. Please contact us at CbyGE Customer Service Hotline 1(844) 30-CbyGE (844-302-2943) [email protected] Live Chat (www.cbyge.com).
Worked fine a few months. Now just regular bulbs.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost power one day for an hour. Afterwards they will not be recognized by Google Home. Did reset procedure a few times on all bulbs, and they confirmed with blinking they have reset. After several hours on multiple days googling for help and turning on and off these light bulbs, nothing I can do will allow these to be recognized by Google Home. Now they're just regular LED light bulbs. My Hues still work fine FYI.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi David, thank you for taking the time to review the lights. We hear you, and want to help. Something you can do after you've lost power is to unplug your Google Home and turn off your lights at the switch. Then, plug your Google Home back in and flip your lights back on. If they haven't been disconnected from the Google Home this should allow them to reconnect, if they have, this should allow them to be found again. Feel free to call us at 1-844-302-2943, email us at help@cbyge.com or live chat with us on cbyge.com if you have any questions and use ticket number #2914 - C by GE Customer Support