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Customer reviews

Rating 4.3 out of 5 stars with 1790 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the ease of use, brightness, and compatibility with Google Assistant and Alexa for this smart LED bulb. Many appreciate the relatively low price and the convenience of voice control. However, some users experience connectivity issues and find the app needs improvement. A few customers also mention challenges with the setup and reset processes.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 1,790 reviews
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t stay connected retuned twice after the 3rd set stopping working I got my money back

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Amit

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these bulb for google assistant but died out easily! Unable to use factory reset button as well

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the package needs let people know it doesn't work for Alexa..

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi there, we're sorry that you are having issues with our bulbs. The bulbs without a hub on our C by GE app but with Alexa it does require one of our Hub devices. Please feel free to contact us if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Rated 2 out of 5 stars

    Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one that woks well in my family room, I can’t get the second one to connect to a google nest in a bedroom.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Eagle1, sorry to hear that your bulb is giving you trouble. We're available to help you get that bulb connected today. Give us a call at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com. - C by GE Customer Support

  • Pros mentioned:
    Price
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Decent Basic 'Smart Bulb'

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, first let me say that the C by GE light bulb is an economical alternative to some of the more expensive bulbs that are out on the market today. The bulbs appear to be well made and GE has been in the light bulb industry for a very long time so I think that counts for something. Why only 3 stars? I'll explain. First, let me say I was excited to have the opportunity to expand my smart lighting at home. The bulbs are not cheap at all and I find it hard to justify spending $15-50 on a bulb just for the convenience of controlling it from my phone, having it dimmable, and or change colors. Out of the box, there are exactly Z-E-R-O instructions. I was dumbfounded. Keep in mind, I have two other smart lighting kits already up and running in my home so it's not like I'm clueless as to what to do. Generally, smart bulbs connect to a hub which connects to your wifi network that you can then control from your phone or other accessories. Not the case with the C Life by GE bulbs. I thought maybe the instructions are included on the box. They are! However, it only references connecting them to your Google Home Mini hub. Since I don't have one of those, I was a little perplexed. Surely they would say "No hub needed" if a hub wasn't need, right?? They wouldn't have sent me a product to try without first telling me there was equipment needed? Right. So I decided to Google if these bulbs could be controlled another way. I found an article from over a year ago indicating that these bulbs could be controlled directly via Bluetooth but you would never know it from the box or the missing instructions. Knowing that there has to be some kind of controller, I went to the iTunes app store and did find there was a C by GE app. Once I did that, I simply plugged the light in and opened the app. The light was found and it was quite easy. If using this method, you can't control the lights from across the continent since you do have to be within Bluetooth range. There's no connecting to home wifi or a hub, we're talking direct control from the phone to the bulb. In a way, I like the simplicity. It's just a shame GE couldn't stick a 1,2,3 instruction card the size of a business card in the box to tell people they don't have to run out and buy a Google Home Mini..or was that the plan? I'm sure some people took them back since there wasn't any instructions on how to set them up other than the instructions specific to the Google Home Mini printed on the outside of the box. So, minus 1 star... I wanted to subtract 2 just because it's so basic, but I didn't. During setup, I did encounter another hiccup. I have the Google Home app on my phone for other purposes. The app sees this and assumes you have a compatible Google Home bridge. It will recommend that you use the Google Home app to setup the new lights. Unfortunately, that won't happen unless you do have a compatible Google Home bridge along with the app. So just another unnecessary frustration. Once I made it through setup, the lights can be customized to your liking. They are fully dimmable and can be assigned to different rooms. You can program the lights to do different things at different times of the day which is always nice. Unfortunately, I noticed that anytime the light is dimming or getting brighter, it is choppy. My Philips Hue bulbs have very nice transitions from color to color, from darker to brighter, and from on/off or off/on. It's a smooth transition and it feels like a premium product when your lights gently turn on or off or transition colors. If you don't know what I mean, I'll try to explain it a little more technically. If I have a light set at 50% and then adjust it to 100%, I would ideally like it to transition between the two...meaning it would go 51%, 52%, 53%, 54%.......all the way up to 98%, 99%, and 100%. This would be a smooth and subtle transition. The C Life by GE lights just adjust instantly to 100%. If you adjust the sliding bar for brightness gradually down from 100%, it will dim choppily all the way down. I think this is just a programming issue and could possibly be fixed within the app OR it could be a hardware preset that doesn't allow all the various incremental adjustments that a smooth transition would require. In any case, it cost it another star. If you're going to spend $15 for a smart bulb, the least it could do is transition smartly to give a premium effect. In conclusion, if all you want are some smart bulbs that will be On or Off, this is a good option for you. Additionally, if you don't care about the choppy transitions between on/off and brightness settings, possibly the right bulb for you. For those of us really into the lights being part of the cool environment, this probably isn't a good option. I'm going to find a spot to put these where I won't be as likely to notice any of the annoying shortfalls. I'm also going to say that I wouldn't recommend this to a friend since I think most people will want a more 'complete' product and for a few dollars more, you can get it from other brands. Pros: *Price *Build *Ability to use without a bridge Cons: *No instructions *Choppy transitions

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disconnects often

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to reconnect and sometimes can’t find...........

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're sorry that you experienced issues with our products. We want to better assist with this issue. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]

  • Rated 2 out of 5 stars

    Great when they actually work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a bunch of these and cannot get them to pair. Possibly user error but has been a huge time suck

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry to hear about the issues you had with getting the bulbs to pair. We'd like to help with that, feel free to reach out to our Customer Support team at 1-844-302-2943 or [email protected]. - C by GE Customer Support

  • Rated 1 out of 5 stars

    Poor Quality, Stops Working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the starter kit with 4 bulbs and a smart plug, it worked perfectly. So I decided to purchase a couple of these. Big Mistake. They stopped responding despite following the instructions for setup. I thought this was a bad pack, so I exchanged it for another pack. I had the same issues. I would not recommend this product.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Tyler, we're sorry to hear your experience with the Smart Room Starter Kit was subpar! Please reach out to our support team at 1-844-302-2943, or [email protected]. We would be happy to help in any way we can.

  • Rated 2 out of 5 stars

    Lighting too low

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There was only one light gauge available. It was low and yellowish. Definitely not a white light.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Barbie! Thanks for taking the time to review our product. Our C-Life or "Soft White" bulb is simply a dimmable 2700K smart bulb. It produces the equivalent amount of light as a 60W incandescent bulb, but uses only 9.5W. Since it is a 2700K bulb, the color will fall more on the warmer side of the color spectrum. If you are looking for multiple color options, or a whiter bulb, check out our C-Sleep or "Tunable-White" bulb. Tunable White Smart Bulbs can create any mood with tunable white light that ranges from 2000K to 7000K. You can read more about it here: https://www.cbyge.com/pages/pdp-tunable-white. p#

  • Rated 1 out of 5 stars

    Constantly losing sync!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These bulbs are constantly losing sync to Google Home. When one bulb de-syncs, I have to completely remove all of them from Google Home (can't remove just one) factory reset the bulbs, and re-connect all of them. It's happened 40+ times. Not exaggerating.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Please reach out to our Support Team, they will be able to determine why they are losing connection and be able to offer you alternatives to constantly having to reset the bulbs. Resetting the bulbs is one of the last things that you would want to do, not the go-to. You can reach support at 844-302-2943 or via email at [email protected].

  • Rated 1 out of 5 stars

    Bulbs stop working intermitantly

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very happy with these bulbs at first. Worked well with our Google Home environment at first. About two months ago the bulbs started to stop responding intermittently. Our fixture has two of these bulbs in it and last night it was so bad that one bulb was responding and the other was not. VERY annoying! These bulbs will be replaced tonight!

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi UnlitMike! Thanks for letting us know about the trouble with your bulbs responding. Often times issues with voice control can be remedied by restarting devices. For the bulbs, you can power them off at the switch for a few seconds, and then turn them back on. For the Google Home, you can unplug it for about 30 seconds and plug it back in. Once everything is up and running, you can say "Hey Google, sync my devices" and that usually clears up any issues. If you would like further assistance, we can be reached at 1-844-302-2943 until 9PM Eastern.

  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two boxes of which 1 light from each box did not work upon opening. My Google app did not recognize the lights for a few days and once setting up I had to reset all of the lights using a YouTube video. I officially had the lights set up and working for 2 weeks now so all in all a decent purchase.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi TaiM, we're sorry to hear you've had that experience. We're glad you were able to get everything setup, if you have any more issues please give us a call at (844) 302-2943. Thank you for the feedback.

  • Rated 1 out of 5 stars

    Could not get them to work on Google Assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app these come with has trouble connecting and logging in. I was able to get it working in a lamp with an iPhone but not my Google Pixel 2 nor Google Home. The whole point of this bulb is that it works with Google! The bulbs are Bluetooth (not mentioned on the box). I do not recommend these for any mixed Apple/Android homes.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello Brentzilla, I'm sorry to hear about your experiences with our C-Life smart lights. I've created ticket#1119 to help resolve this issue. Please contact our team at 1-844-302-2943, or email us at [email protected], or chat with us at www.cbyge.com, and we'll be happy to help. - C by GE Customer Support

  • Rated 1 out of 5 stars

    Different than white

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is supposedly “white” but is definitely more of a tinted yellow and its just horrible look other than the fact that it’s a smart light I think you should go with the Phillips brand it may be more money but you get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're so sorry you weren't satisfied with your experience but appreciate you leaving your feeback.

  • Rated 2 out of 5 stars

    giving up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent half an hour trying to connect them to wifi and eventually gave up

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi, we are sorry to hear that :( Please let us know what exactly did you not like about our app, so we could improve it based on your feedback. Please reach out to our support team at 844-30C-BYGE (844-302-2943) or by email at [email protected]

  • Rated 1 out of 5 stars

    Only works with app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lightbulbs are good if you just want them to work the their app, however if you’ve got an Alexa you would have to purchase another item that would make them “recognizable” for Alexa to control. Too much money. Will be returning them back to the store as they serve no purpose to me. Also they’re extremely yellow.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello Gretter,

      We are sorry to hear about your experience. However, we would like to hear more so that we can improve our products and app to better suite our customers. Please contact us at CbyGE Customer Service Hotline 1(844) 30-CbyGE (844-302-2943) [email protected] Live Chat (www.cbyge.com).

  • Rated 2 out of 5 stars

    Kept having to reset bulbs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kept having to reset bulbs everytime someone used switch instead of voice. A pain.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello, Momof3. We are sorry to hear something like this happened. Typically, just using a power switch would not cause a disconnect of the bulbs. Feel free to reach out to our C by GE Service Team (844-302-2943 or [email protected]) for further assistance.
      Thank you.

      GE Lighting Customer Service

  • Rated 2 out of 5 stars

    Not the vest5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions suck. Sometimes works Sometimes doesn't.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hey Gen2. We are sorry to hear you haven't enjoyed your experience with our product so far. This isn't typical performance for our devices and we would like to assist further. Please give us a call at 1-844-203-2943. - C by GE Support

  • Rated 2 out of 5 stars

    When it works it's good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right now not responding, dread reseting procedure. It is ridiculous.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Ross! Thanks for the feedback! We are sorry to hear that you have been experiencing this issue. We would like to help. Feel free to call us at 1-844-302-2943, email us at [email protected] or live chat with us on cbyge.com. - C by GE Customer Support

  • Rated 2 out of 5 stars

    Could not get to link

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried everything but could not get to work. Returned to the store

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Scbucs! Thank you for reviewing our products. We are sorry to hear that you were unable to get your bulbs to connect. Feel free to contact our Customer Support team at 1-844-302-2943 or help@cbyge.com if you have any questions or feedback that would help us improve our user experience. - C by GE Customer Support