Customer Ratings & Reviews
- Model:
- 93119082
- |
- SKU:
- 6373503
Customer reviews
Rating 4.1 out of 5 stars with 1321 reviews
(1,321 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, brightness, and affordability of the Soft White A19 4-Pack + Smart Plug, frequently praising its seamless integration with smart home assistants like Alexa and the convenience of the included smart plug. However, some users experienced occasional connectivity problems and found the app interface somewhat challenging. The overall performance is considered satisfactory by most users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:App compatibility
Rated 1 out of 5 stars
Does not work with Alexa
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The C by GE - Soft White A-19 bulbs and smart plug are worthless. They will only sometimes work with the C by GE app and will not work at all with Alexa. I only purchased them to use with Alexa.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These came free with our google hub but they don’t work great when compared to the tp link products I also purchased. Hard time connecting and staying connected to our network while everything else worked perfectly
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Give our Support Team a call, they will help diagnose and fix your connectivity issue. You can reach support at 844-30C-BYGE (844-302-2943) or by email at [email protected]
Rated 3 out of 5 stars
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s good. There’s been time I had to sync it again.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Keeg. Thanks for the review. Sorry to hear that you have needed to sync your lights more than once. For more info please contact our support team.Phone: 1-(844)-30C-BYGE (1-844-302-2943) Email: [email protected]
Rated 2 out of 5 stars
Disconnects Frequently
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could install the C by GE app and control the bulb and the smart plug and connect via Google Assistant too. But they frequently disconnected from the app within minutes and I had to refresh the app settings every time to reconnect. Returned to the store.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, we apologize for the issue you were experiencing and we suggest power cycling your Google Home devices when this happens. Please feel free to reach our support team if you have any questions or concerns at 1-844-302-2943 or email us at [email protected] we'll be more than happy to assist!
Rated 3 out of 5 stars
So far, so good.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. To early to say it worth the price tag.
I would recommend this to a friendRated 3 out of 5 stars
Great lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights worked fine but plug does not work!!!!!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize that you are having an issue connecting the plug. We would like the opportunity to make the lights work for you. Please reach out to our customer support team at [email protected] or give us a call at 844-30C-BYGE (844-302-2943).
Rated 2 out of 5 stars
Philips Hue is better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App often did not respond with lights and had to reset and start over. But the bullet and just went with philips hue. It’s been a couple months and should have just spent the extra money anyways. Costco has great deals on philips hue
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the feedback as it allows us to improve our app or products as much as possible. Thank you for your review! Please contact us at 1-844-302-2943 if there is anything we can look into or resolve for you. -C by GE Support
- Cons mentioned:App compatibility
Rated 1 out of 5 stars
Not easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great lights when they work. But for me not so much. We could only get 2 of the 4 to actually pair with the app and work. We had to return them after trying for an hour to make them work to no luck
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Jay,
I am sorry to hear about the experience you have had with our Smart Bulbs. Should you reconsider purchasing these bulbs and find yourself needing further assistance, feel free to reach out to our support team at 1-844-302-2943.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it because the plug in would not connect to the WiFi. In order for the light bulbs to work properly, the plugin needs to work because it acts as a hub for them.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Joseph, we're sorry that you had issues with our products and you're right if you are using Alexa you will need to connect the hub in order to use our bulbs with Alexa. Please feel free to give us a call at 1-844-302-2943, or email us at [email protected] we'll be more than happy to assist!
Rated 2 out of 5 stars
Mr youse
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they do seem to work fine as just a regular light bulb to manually turn it on and off but I had real problems getting it to connect to my internet so I could use my Alexa on it it was never able to link up
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Jeff, sorry to hear of the connection issues you faced with our products. Please consider reaching out to us at 1-844-302-2943 or help@cbyge.com. We would love to get your devices working properly. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Could not get to work.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned these because I could not it to connect. I read other reviews that stated the same thing. I purchased the Philips Hue brand but have yet to install them.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry that you experienced issues with our products. Please feel free to contact us if you have any questions at 1-844-302-2943 or email us at [email protected]
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not very smart
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money and time. Had to download extra apps and sign up to their site to use. Still did not work with alexa. App would turn bulb off and on once then disconnect.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .I apologize for the issues that you are having when attempting to setup your light bulbs and smart plug up with Alexa. It would be out pleasure to assist with the issues you are encountering. Please reach out to C by GE support at the following number: 1-844-30C-BYGE (1-844-302-2943).
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Don’t buy it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a month it started disconnecting. It’s annoying because you have to restart over and over. Then after 3 months it broke! Don’t buy this stuff!!! It’s garbage!
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry that the device is not functioning properly. Please reach out to our Support Team so that they can help diagnose and fix or replace the non-working plug. You can reach support at 844-302-2943 or via email at [email protected] We want to make this right.
Rated 2 out of 5 stars
Not as good as I hoped.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They bulbs started off great but after two weeks they lost connection with my google mini and will not reconnect even after multiple resets. The app also freezes and disconnects me from the lights at random.
No, I would not recommend this to a friendRated 2 out of 5 stars
Bulbs don't work with Alexa
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plug works fine with Alexa but the bulbs d not work. I tried support from Amazon and C by GE. Each blamed the other. This was some time ago. Maybe C by GE fixed the problem
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not that great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to plug these in and get it working but could only use it locally from my phone and the plug would not connect with Alexa. Not impressed overall.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Mesateach, we're sorry you've had such a frustrating time so far. When connecting the devices to Alexa you'll want to make sure all bulbs and the plug are in the C by GE app first. Then you'll enable the C by GE Smart Home Skill in the Alexa app which will then sync your devices over. If you'd like, we'd be happy to walk you through this. Feel free to give us a call at +18443022943 and we'll do everything we can to get the devices working as quickly as possible.
Rated 1 out of 5 stars
Very frustrating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my daughter's house and found the process of installing these items quite frustrating. I have a reasonable amount of experience installing smart devices, mainly Eufy and kasa at my house, with Google home and these get products are horribly buggy. I had to reinstall multiple times and even the reset process is painful. Spend your money on a different product and avoid c by GE. I own GE shares and it pains me to write this review.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi VermontGuy. We are disappointed to hear that you had so much trouble with our products. We would like the chance to help. Please contact our support team.Phone: 1-(844)-30C-BYGE (1-844-302-2943) Email: [email protected]
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not working light bulbs
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These light bulbs did not work at all. I waited to long to test them, so I was not able to return not working lights.
No, I would not recommend this to a friend Rated 2 out of 5 stars
Doesn’t play nicely with others...
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too late to return or I would. You HAVE to install these together, and cannot add to google without the plug basically in the same room. Unhappy and will not buy again.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, we're sorry that you experienced issues with our devices and would like to assist more on this issue. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected] we'll get you up and running!
Rated 1 out of 5 stars
Waste of time and money.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need option for zero stars. Followed setup instructions exact. Worked for 1 week. Then switch would not work. Then bulb will not work. When I say “will not work” I mean Alexa cannot find the device anymore. In the C by GE app the plug and bulbs constantly disconnect and reconnect. I have solid home network and alexa and hue bulbs have worked for over a year and not one issue. Returning this and will stay away from C by GE for alexa.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .I apologize that our products did not work out for you. I hope that you will give us the opportunity to give you a better experience in the future.