Customer Ratings & Reviews
- Model:
- 93119082
- |
- SKU:
- 6373503
Customer reviews
Rating 4.1 out of 5 stars with 1321 reviews
(1,321 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, brightness, and affordability of the Soft White A19 4-Pack + Smart Plug, frequently praising its seamless integration with smart home assistants like Alexa and the convenience of the included smart plug. However, some users experienced occasional connectivity problems and found the app interface somewhat challenging. The overall performance is considered satisfactory by most users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I try to connect it to alexa and if failed like 10 times.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .In order for the lights to connect to Alexa you would need to have a hub/wifi bridge from C by GE. The devices that serve as a hub for the bulbs are the On/Off Smart Plug, In-Wall Wired Switch, or the C-Reach. We recommend the on/off plug because it allows you to make a non-smart device into an on/off smart device as well as its a hub for the lights. If you run into any issues please don't hesitate to reach out to the Support Team at 844-30C-BYGE (844-302-2943) or by email at [email protected]
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
I don’t like it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects automatically and you have to reconnected
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Nice, we're very sorry that you have had issues with our bulbs. I recommend factory resetting your bulbs then add them back to our C by GE app and also please feel free to contact our support at 1-844-302-2943.
Rated 2 out of 5 stars
Bulb worked WiFi not so
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these because I could not get it to work with Google assistant.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We're sorry to hear that you have been experiencing issues with our bulbs. In order to add the bulbs to Google Home you will need a Google Home devices for example a Google Nest Mini. This will allow you to use our bulbs with voice commands through the Google Home app. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
- Cons mentioned:App compatibility
Rated 1 out of 5 stars
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give 0 stars. Could never reach their app.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Dansak, we're sorry you've had such a frustrating experience with our devices. We'd love to help get everything setup and working for you. Could you give us a call and explain exactly what issues you're having +18443022943? We'll do everything we can to get the devices working for you as quickly as possible.
Rated 1 out of 5 stars
Warning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warning this product is not a good product. Do not go by the reviews that you see here. Check out the reviews for the application that you MUST use in order to use this product. Onee of the worst reviews on Google play. Also, Do not use if you use other light brands with Alexa. It crashed my whole system.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi triymaen I have personally never heard of an app crashing anyones system! Sorry to hear about the negative experiences you have had overall with our app. We are always looking for ways to improve our app, and feedback like this will allow us to do that in the future! If you have any further issues with the app please feel free to reach out to us at 1-844-302-2943 or by emailing us at [email protected]
Rated 1 out of 5 stars
Not user friendly.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get them to work , I tried for three days and just gave up on them . Now they sit in the box and past the return date... not a very user friendly item and the price was way too high . Not a good choice for smart bulbs but maybe someone will figure them out when they get sold at a rummage sale..
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Antonios sorry you have a bad experience and was not able to set up your lights. We have a support team standing by that would love to assist you with getting them set up. We can be reached at 844-302-2943.
Rated 2 out of 5 stars
Wonky setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having to have a bridge caused difficult setup and unit kept falling off of wifi
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s on sale for a reason. I should have read the reviews before purchasing. I let the sale get the better of me. This may be an ok stand alone product, but if you are trying to connect with Google Home, the results are pretty poor. What should be a simple connect, failed miserably. Returned the next day.
No, I would not recommend this to a friendRated 2 out of 5 stars
Neveragain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to install. Work when it wants to. Would not buy again.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for leaving your review! We apologize that you are having intermittent issues and encourage you to contact us so we can assist further. -C by GE Support
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried several times to sync with GE app before it would connect. Constantly had to re-connect one or the other. Even when it was connected I could not operate with my phone. Would not sync with Alexa at all. Finally gave up and went back to the old fashioned way of just using the light switch.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Chris, we're sorry to hear you've had that experience. If you're having intermittent connection issues, this may be something we can fix. If you'd be willing, please give us a call at (844) 302-2943 and we'll do our best to get the issues you're facing resolved as quickly as we can. Thank you for the feedback.
Rated 2 out of 5 stars
Does not work with Alexa.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work with Bluetooth but not with Alexa. Returned to store.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Rmcbride27 the lights will need to be setup with the plug in C by GE and then the C by GE skill will need to be enabled in Alexa to use the bluetooth lights. If you have any issues please feel free to reach out to us at 1-844-302-2943. Thanks for giving us a try.
Rated 2 out of 5 stars
Okay
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, but not my favorite!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont get for Alexa
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried hooking the lights to our Alexa and could not get it done. On line help could not get it done. I had two other brands and they connected with out any problems. the GE you have to down load their app. No Happy
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .I am sorry for the issues you have encountered. Please reach out to our support team at 1-844-302-2943 to help resolve the issues.
Rated 2 out of 5 stars
Wouldn't purchase again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two of the lights stopped working less than a month in.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi CJ1906, we're very sorry to hear that. We'd love to know more as this may be something we could fix for you. If you're willing, please give us a call at (844) 302-2943 and we'll do our best to get the bulbs working for you again. Thank you for the feedback and have a great day!
Rated 2 out of 5 stars
Hard to configure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still haven’t connected to echo, having hard time
No, I would not recommend this to a friendRated 1 out of 5 stars
Buy a different brand!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. The smart plug / app wouldn’t detect my network, or any of the other 30 networks in my apartment complex. Spent far too long troubleshooting it, resetting it, moving it to different plugs to get it closer to my router. Never worked.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that the plug was not working properly, and we would like to make this right. Please reach out to our Support Team so that they can help diagnose and fix or replace the non-working plug. You can reach support at 844-302-2943 or via email at [email protected]
Rated 1 out of 5 stars
It's yellow light but work well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work well. GE is a good brand i think if it's white or soft white maybe it's better. Actually i have a lot smart lights with Google Assistant. Try it work well u can turn on or off your lights when u want/need. Create routines.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Fred, thanks for taking your time in writing this review we apperciate it so much! The bulbs are 1 color only. I recommend you look into our C by GE Tunable White bulbs which have a 3 color options for the bulbs. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked Great for about a week. Now nothing will communicate with them. We have tried everything and researching online, I can see this issue is wide spread. Even the App will not control them anymore. Waste of money.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .David thanks for reaching out and letting us know what's going on. We regret all the issues you had to face with your devices not communicating. We would like the opportunity to resolve this if you could call us at 1-844-302-2943 at your convenience.
Rated 1 out of 5 stars
Don't waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband me this GE 4 pack + Smart plug I stall it and take time to stall, Its was working for the first time, but the next is not working anymore. No wonder is 2 star. read the review first before buying it. I want my money back
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for your review. We would like the opportunity to correct any errors you may be experiencing. Please reach out to our support team at 844-30C-BYGE (844-302-2943) or by email at [email protected] so we can make this right.
Rated 1 out of 5 stars
Waste of time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great when it works. But when it stops working, forget it. Server unresponsive, now can't login or even create account. And nothing has worked. This is the biggest waste of money.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi v9davis, we are terribly sorry for the connection issues that you are experiencing. We were updating our servers yesterday and so they were down momentarily but should be back up and running now. If you are still experiencing any issues please feel free to reach out to us at 1-844-302-2943 or by emailing us at [email protected]