Customer Ratings & Reviews

We've owned printers for decades and this is the least user friendly one we've ever had! Slow printing, difficult to understand and read unlit digital menu. Now right at 2 years since we bought, it suddenly stopped printing black ink. We've tried everything suggested. Have a 4-yr extended warranty, so guess to the Geeks it goes!

It’s cheaper than having to buy cartridge ink but quality is not that great.

It's hard to review since I am still learning how to use it.

I'm not happy with this pur have at all! Starting a business, & realized i ordered the wrong printer. I tried to cancel order before it even began processing online, but it wouldn't allow me too! I checked and seen y'all had a 30 day return policy. Just to see its been changed to 15 days uuuuugh... Now I'm just stuck with a $400 printer I don't need, because I purchased the correct one from Staples! It's been horrible weather & I missed the deadline to return because of this! I will not be purchasing anything else from you guys ever again.....

I like this printer a lot I don’t have to buy ink every every month. It’s a very good printer.

Yesterday I purchased the G7020 with enthusiasm to replace my HP printer which after many years lost contact with one of the printheads which I was not able to repair due to a "frozen latch" to remove/reinstall the printhead. I decided to try out Canon instead of HP because of the reported flimsy construction of the latest HP printers. Installation and setup of this Canon printer is a total nightmare in all respects due to vague and non-existent detailed instructions. Internet connection set-up is almost impossible. The printer LCD screen is not back-lit and almost impossible to read. Sadly, I am returning this printer out of total frustration and disappointment in Canon.

I like the look, its durability, its print quality and the amount of ink that it holds.

The G7020 won't scan with or without Wifi. Instructions are complicated, the display is extremely small and not easy to read. I really want to returned but is is past the return date. i am sorry I purchased it, it has been very problematic.

Returned it.....check YouTube. This is a very poor design as all of the tank printers are. When the overflow finally gets full the printer STOPS working and you buy another. This overflow occurs when you need to purge the printheads and this happens often. The absorption towel is NOT a replaceable item.

It has been 15 months since I bought this printer. It has had problems with feeding paper, especially if you fill the trays full. and wanting to also be printing from the back slot for reasons I've never quite cleared. The effects answer is set to auto and I've never figured out a good way to stop it other than just unplugging the phone cord.

We had a Pixma 970 for 7 years and loved it, so when it finally died, we got another Pixma. Top of the line. We liked the tank system, but it had a much worse scanner, with no auto-duplex like the 970. What's horrible about this one is that it won't print when you want to about 50% of the time. What's even worse than horrible is that when you successfully print, it will REPRINT that document randomly over the next SEVERAL WEEKS. This has happened on two unrelated computers many times in the 2 months we've had it.

It works great once you can get it talking to your computer!

This is an amazing printer. I am going to buy them for my whole family.

This printer started off good but after doing a printer cleaning it stopped printing and I only had it for one year there was a problem with the hardware

Just bought this printer, finally got it set up after calling tech support. Loaded legal paper to print out some important documents. Printer stopped working, now it is showing a code. Taking it back.

Slow and very complicated printer. Power saver mode (impossible to turn off) causes a 3-5 minute delay in printing a document. Even when power saver not implicated, a simple black and white print takes several minutes. I returned the printer.

Functionally the printer worked well. The unacceptable part of this printer is the very poor display. quite unacceptable and unusable. im a senior and could not use th display and returned the printer.

This printer does not print from the main tray. Instead it tells me I need to put paper in the rear feed. This is riduculous and I have never had a printer that did not default to the main front tray. If the geek squad cannot fix this when they come out it is going back to BestBuy!

Terrible, I bought the first one in July. It worked till October. Best Buy replaced it and I had the geeks come out to install. As fast as he installed it the printer would not stay connected and was unable to print. It wasn’t my WiFi.The geek squad guy told me to pick a different model. I pick a Brother.

Don’t get this printer. It never wants to print from the main tray. It doesn’t matter what you set it up to do on the printer itself and it doesn’t matter what you set it up on the computer. There’s no point to having such a large printer if a large part of it doesn’t work.