Customer Ratings & Reviews

Had to return it to the store.. would not connect to our laptop! Setup was very difficult and complicated (I’m quite computer savvy) .., ended getting an Epson printer which we were able to set up in 15 minutes!!

Bought this printer for the wireless set up This printer was so easy to set up and use. I have connected 3 lap tops to the printer and we can all send printing to it with no problems.

Difficult to install. Was incompatible with my new Mac Desktop, although I was told it was. Took it back and got an HP.

This is difficult to fix and connect to web since it is not digital. I have regrets buying it. Because to me is hard to operate when connecting phones and computers

great printer copies grate yes I would recommend to anyone looking for a good printer

Would not buy again. I did not realize it does not have a control screen to change any settings. It's just ok. Missed return window by one day.

Got jammed. Now Broken. It is cheap yet tricky to set up and configure in a wireless environment in an AirBnb without access to wireless modem admin functions.

We had an older PIXMA that died after 6 long years of hard work, so we replaced it with the MG3620 figuring that it would be as good or better than our old PIXMA. This printer will not connect to any network via WiFi or via USB cable, even after following the troubleshooting steps multiple times. There is also a problem with the completion of the software download, which requires the printer to be on the network. Very frustrating. I returned it and purchased the Epson WF-3730, which is fantastic. Don't waste your money!

This printer does not work. It is not easy to use I've had multiple issue s

This printer is the most difficult one to setup with the wireless connection. Since there is no display, you really don't know its status. The instruction not very useful./

It would not work with my computer I tried for two days and still would'nt set up

I hate the fact that it doesn't have a screen to set up the Wifi. It looks like it's connected but I can NEVER print from my phone even though it has the capability of doing so.

I couldn't get the printer to work so I returned it

Had paper jammed already and never get to use it at all since I got it... Gave up on trouble shooting it

It works. Very slow. Has connectivity issues daily.

Print quality is poor on pictures and it is nearly impossible to connect the printer to WIFI. Very disappointed.

So disappointed! I thought this would be an upgrade. Constant error messages

I consider myself to be tech savvy but attempting to set up this printer was a pain! Between the unhelpful Best Buy agents that told me the motor could get too hot that’s why the error light was on to the horrible attempt at Canon customer service. I’m giving up and will send this back because I just need a simple printer nothing to fancy not this headache.

Terrible! I’ve had it for months and have only been able to print once or twice. It won’t connect or stay connected to the wifi. I don’t have a computer with a disk drive so installing that way isn’t an option. Print quality is awful as well. I’m passed my return date or I would return it. At this point it’s $140 worth of trash. It’s awful.

I wouldn’t recommend this printer to anyone. For me, this printer was difficult to physically unpack and set up. During the Canon website setup procedure that I followed for connecting to my laptop, it would not recognize my printer no matter what I tried. So I gave this printer away and purchased an HP ENVY printer, which I had no trouble connecting to wireless or to my laptop.