Customer Ratings & Reviews

Had this printer for about 2 weeks and the ink cartridges slot does not move anymore. Item sits in an open area with plenty of space. Will be sticking to HP printers from now on.

Mechanical staff too busy talking not solving issues!

Doesnt work, have to return, took a long time to get

Can’t get it to print so it is a waste of time and money. I even have .a DVD player in my pc but nothing shows up on the disc when I put it in.

Worst printer ever will not connect to Wi-Fi. Had to purchase a cord to even connect to my laptop

I had to connect a USB cable in order to use it and it wasn't working for me. I went through too much to get it started. Had to take it back to Best Buy for a refund.

Title says it all. It worked fine for two months, then a week after the return/exchange period was over, it stopped. Downloaded new drivers, plugged it into the wireless hub. Turned it on and off-- nothing works. Piece of junk.

Printer starts a job then stops the job half way through. I wouldn't recommend anyone who has to print many pages at one time to get this printer. Very disappointed with my purchase. Learn from my mistake, do your research first.

Would not hook up internet. Doesn't set up to air print like the salesman said would. Only good for copies.

Couldn’t get it to work. Returned. Return went smoothly

Sometimes you get what you pay for. Invest the extra money and put it towards a better printer.

It prints, wifi does not work. Used the provided disk, down loaded the latest software. Will not ;ut out a wifi signal.

It wouldn’t connect to the network. It popped up once for a second and dropped again. Best Buy let me return it, no problem.

This is the first time I've had trouble setting up a printer over many years. Disappointing.

This printer worked wonderfully but then it just stopped working. Now I am sad about this.

Bought the printer to replace an older Canon that wouldn't work with our new computers. Have been happy with Canons in the past, but this one worked fine for about 10 pages and then started printing out of line.

Canon's set up assistant continuously fails to install software on my Macbook. USB cord needed to bypass wireless set up not included with purchase.

broken out of the box. alarm flash indicates packaging still stuck in mechanism but cannot find any.

Rather than install from the disc, I took the advice of another reviewer and downloaded the latest driver from Canon. Good advice, as Canon recommends uninstalling the old driver, then re-installing the new driver - saved me from install/uninstall/reinstall. As well as the "complete" install, the Canon website also offers a "driver only" package. I chose "driver only" to avoid any bloatware. Install was a breeze (Windows 7 Pro). The only question asked was "WiFi or USB?" After choosing USB, printer and scanner were installed with no further user input - and no bloatware. Print/scan/copy all produce good quality results. I chose the MG3620 because it was the newest model I could find, at a reasonable price, that used the same cartridges as our other "house" printer, an MG3222. Though I've only had it a few days, I gave it 5 Stars because of the option to install "complete" or "driver only", the ease of install, ease of use, good quality results, and the duplex print capability. Nice feature. As is the fact that the driver is compatible with every version of Windows from XP, up to and including Windows 10.

the USB to printer cable is not given. the wireless connection is pathetic. I was trying to follow the steps for 1 hour, couldn't do anything. tried from laptop, tablet, mobile...nothing worked. fedup of canon