Customer Ratings & Reviews

broken out of the box. alarm flash indicates packaging still stuck in mechanism but cannot find any.

Canon's set up assistant continuously fails to install software on my Macbook. USB cord needed to bypass wireless set up not included with purchase.

Bought the printer to replace an older Canon that wouldn't work with our new computers. Have been happy with Canons in the past, but this one worked fine for about 10 pages and then started printing out of line.

Junk lasted 3 weeks, 2 nd and last canon I buy, total junk

Difficult setup. Could not get printer to remain connected to my router. Spent multiple hours in phone with Canon support. Support agent was very condescending and didn't resolve my problem. Don't buy this printer.

Get any other printer. I made around 10 prints and it refuses to make anymore.

This printer is not user friendly and has NEVER worked correctly!!

Wifi connection did not work at all. It was too late for me to return it.

the USB to printer cable is not given. the wireless connection is pathetic. I was trying to follow the steps for 1 hour, couldn't do anything. tried from laptop, tablet, mobile...nothing worked. fedup of canon

Rather than install from the disc, I took the advice of another reviewer and downloaded the latest driver from Canon. Good advice, as Canon recommends uninstalling the old driver, then re-installing the new driver - saved me from install/uninstall/reinstall. As well as the "complete" install, the Canon website also offers a "driver only" package. I chose "driver only" to avoid any bloatware. Install was a breeze (Windows 7 Pro). The only question asked was "WiFi or USB?" After choosing USB, printer and scanner were installed with no further user input - and no bloatware. Print/scan/copy all produce good quality results. I chose the MG3620 because it was the newest model I could find, at a reasonable price, that used the same cartridges as our other "house" printer, an MG3222. Though I've only had it a few days, I gave it 5 Stars because of the option to install "complete" or "driver only", the ease of install, ease of use, good quality results, and the duplex print capability. Nice feature. As is the fact that the driver is compatible with every version of Windows from XP, up to and including Windows 10.

Impossible to program and link to my network I never buy a Canon product again

Like most printer's this broke after 2 weeks, the app design was werid and dumb and it was gamble on wether or not it worked

This printer wouldn’t link up with my Toshiba laptop (windows 10). I returned it for another one thinking maybe it was a dud, but still didn’t work.

If you’ve got a Google Nest Hub for your Wi-Fi, don’t bother with this printer. It doesn’t connect to the Wi-Fi.

Junk junk junk junk don’t waste your money junk junk

the set up was really hard and the printer won't grasp the paper to pull it through. spent the extra $20 and get a printer that actually works.

Out of box would not print Unable to install printer cart carrier would not move

dont bother, I can't get it to connect. It won't even do a regular copy. Paper won't pull thru

This stopped working after a few months. Replaced it and second one stopped too. Love my hp.

terrible product worst printer ever would never buy it again